Samsung to pay millions in class-action settlement over faulty TVs

By on February 24, 2012 at 4:35 PM.

Samsung to pay millions in class-action settlement over faulty TVs

A settlement has been reached in a class-action lawsuit filed against Samsung over a number of its television sets. The company is offering free repairs and up to $300 to customers who owned one of several TV models that were manufactured prior to December 31, 2008. The lawsuit alleged that a power defect caused TVs to experience a delay in turning on, making a clicking sound, cycling on and off, or simply not turning on at all. While Samsung denied the allegations, it agreed to settle to “avoid the costs and uncertainty of continued litigation.” Hit the break for a list of the models covered in the settlement. More →

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IPhone 5 display defect could lead to short supply at launch

By on September 23, 2011 at 9:11 AM.

IPhone 5 display defect could lead to short supply at launch

A defect found in some iPhone 5 display panels may result in short supply next month, suggesting that Apple’s iPhone launch may once again be marred by angry customers unable to get their hands on Apple’s latest and greatest. DigiTimes reported on Friday that Apple display supplier Wintek has identified a defect called a “delayed bubble” in some display panels may affect its ability to meet Apple’s supply demands. Read on for more. More →

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Top marketing exec at RIM leaves for Samsung

By on June 17, 2011 at 4:55 PM.

Top marketing exec at RIM leaves for Samsung

Brian Wallace, the Vice President of digital marketing and media at Research In Motion, has reportedly left the BlackBerry maker for Samsung — the top cell phone company in the U.S. According to Advertising Age, Wallace will pick up at Samsung as Vice President of strategic marketing for the U.S. Instead of focusing on digital media, Wallace will also work on branding and offline media. Research In Motion announced its first-quarter earnings yesterday and missed analyst estimates for the quarter. The firm shipped 500,000 units of its new BlackBerry PlayBook tablet, but also said that it would have to reduce its workforce.  More →

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Users report bleeding backlight on iPad 2

By on March 14, 2011 at 2:47 PM.

Users report bleeding backlight on iPad 2

Reports about some iPad 2 defects are beginning to surface from early adopters, and among those issues is a claim that some iPad 2 units bleed light from the LCD display. One YouTube poster, who goes by the moniker ‘iamPhones,’ has posted a video that shows some light bleeding mostly from the bottom of the LCD. It occurs when dark colors and blacks are displayed inside apps, during dark scenes in movies, and during the boot phase. It’s possible that the glue, which holds the LCD panel to the iPad chassis, hasn’t set on some units and is causing this defect, but we’re not sure. We haven’t seen any LCD bleeding issues with our two iPad 2 units. Have any of you experienced similar problems? Let us know, and hit the jump for a video showing the LCD bleed in action. More →

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Motorola DEFY units plagued by defective speakers

By on December 9, 2010 at 9:10 PM.

Motorola DEFY units plagued by defective speakers

The Motorola DEFY might be rugged enough to withstand a long drop, a dust storm and even a monsoon, but it looks as though countless units around the world couldn’t even endure the manufacturing process. Hundreds of DEFY users from markets across the globe have taken to forums complaining of the same problem — the ear speaker stops working within the first few days of use. Owners are able to hear callers fine when using the handset’s loudspeaker, but the ear speaker remains nonfunctional. Some users have attempted to take the phone apart and repair the speaker themselves, though this is not advisable. Motorola has yet to confirm or deny the issue publicly, but affected handsets are being repaired or replaced under warranty. More →

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iPhone 4 proximity sensors not functioning properly?

By on June 25, 2010 at 7:08 PM.

iPhone 4 proximity sensors not functioning properly?

iPhone-4-1

Another day, another problem for the iPhone 4. Today’s hot topic issue deals with its proximity sensor. According to a group of concerned iPhone owners on 9to5mac, the proximity sensor on the iPhone 4 isn’t quite sensitive enough and carriers a large potential for in-call issues. Users are reporting that the sensor has a tendency to think the phone is away from one’s face when it is in fact not. This can lead to user’s cheeks doing everything from muting calls to hitting the end button. Our devices aren’t suffering from this issue, but based upon what we’ve read there are quite a lot that are. How is your proximity sensor working out? More →

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Will the iPhone 4's yellow displays cure themselves?

By on June 24, 2010 at 11:03 AM.

Will the iPhone 4's yellow displays cure themselves?

discoloration-iphone4

There’s no way to verify this until we get a few more days behind us, but a forum user from AppleInsider is claiming that those hideous yellow splotches affecting some iPhone 4 Retina displays will go away after a couple of days of use. Here’s the explanation:

Apple is using a bonding agent called Organofunctional Silane Z-6011 to bond the layers of glass. Apparently, Apple (or more likely Foxconn) is shipping these products so quickly that the evaporation process is not complete. However, after one or two days of use, especially with the screen on, will complete the evaporation process and the yellow “blotches” will disappear.

How do I know? I was involved in pitching Z-6011 to Apple.

Is this false hope, or the wonders of science? Time will tell.

Thanks, Eric! More →

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Discoloration plagues some early iPhone 4 displays

By on June 23, 2010 at 6:01 PM.

Discoloration plagues some early iPhone 4 displays

discoloration-iphone4

With any major product rollout a few hiccups are to be expected, but when they involve one of the major selling points of the new products, we imagine it must really hurt the ol’ ego. Unfortunately for Apple, the highly touted Retina display found on the iPhone 4 looks to be suffering from a pretty bad case of discoloration. Users on various Apple forums the net over are complaining that the bottom right side of their displays are stained with an unsightly yellow mark. Most devices look to be free of this problem, although we can tell you BG himself is one very unhappy camper as his personal iPhone 4 arrived today with a pretty serious case of jaundice. Anyone out there with an iPhone 4 within reach have this issue? More →

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Apple said to have halted production of 27" iMacs

By on February 2, 2010 at 11:38 AM.

Apple said to have halted production of 27" iMacs

broken-imac

For a company that goes on and on and on and on and on to infinity about how well its products are made, Apple sure has a disaster on its hands in the 27″ iMac. As many of you no doubt recall, the market-place introduction of the monstrously large desktop computer was rather disastrous as 27-inchers that didn’t happen to emerge from their boxes bearing a striking resemblance to Humpty Dumpty after his fall would either be suffering from screen flickering or a bad case of jaundice. Apple tried to fix the issue in weeks past which only led to a delay of shipments, but now word is the company finally decided enough is enough and halted the production of all 27″ iMacs until a permanent solution is found. What do existing owners have to look forward to? Likely a firmware update, but some are going so far as to float around the possibility of a recall. Either way, not good, Apple. Though we’re betting they’ll of course make it up to consumers as they always do.

Thanks to everyone that sent this in!

UPDATE: Apple says they have not, in fact, halted production. “the 27-inch iMac has been a huge hit with customers and we are working to increase supply to meet up with strong demand.” More →

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Nokia issues recall for 14 million chargers

By on November 9, 2009 at 8:36 AM.

Nokia issues recall for 14 million chargers

electric-shockToday Nokia announced a world-wide recall of three chargers made by BYD, a third party supplier. The models in question are AC-3E and AC-3U manufactured between June 15th and August 9th, 2009 and AC-4U made between April 13th to October 25th, 2009. The reason for the recall is a defect which could cause the “plastic covers of the affected chargers [to] come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.” Nokia is strongly encouraging those who believe they have a defective charger to visit http://chargerexchange.nokia.com/chargerexchange/en/ and enter in some information on their chargers label to confirm whether or not their equipment is part of the recall. So far Nokia is not aware of any injuries or property damage as a result of the affected chargers, but just to give you a general idea of how large of a recall this is, Reuters is reporting that 14 million units are affected.

More →

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Users find Apple's iPhone and iPod shocking, literally

By on May 20, 2009 at 1:33 PM.

Users find Apple's iPhone and iPod shocking, literally

No, seriously. Apple just put up a new support page in response to claims from many users regarding electrical shocks received from Apple’s iPhone and iPod earbuds. The shocks are described as “small and quick”, but clearly the issue is serious enough to warrant an official response from Apple. The aforementioned support page, found below on the read link, describes the situation as follows:

When using headphones in areas where the air is very dry, it is easy to build up static electricity and possible for your ear to receive a small electrostatic discharge from the headphones. Receiving a static shock from a pair of earbuds does not necessarily indicate an issue with the iPod, iPhone, or earbuds.

This condition is very similar to dragging your feet across a carpet and receiving a static shock by touching a door knob. However, instead of the static charge building up on your body, the charge builds up on the device that the earbuds are connected to. Likewise, instead of the static buildup discharging through your finger when you touch a door knob, it discharges through the earbuds.

Apple goes on to claim this is an issue that affects equipment from other manufacturers as well and then recommends a few solutions, such as using anti-static hand lotion or wearing “clothes with natural fibers since synthetic fibers are more likely to hold a static charge.” Umm, Apple wants people to change their wardrobes because its headphones are shocking ear canals? Yeah, so we’re going to go ahead and stick to third-party headsets from here on out. Kthx.

Thanks, Tyrone!

[Via Cnet]

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