AT&T pays disgruntled iPhone user in throttling case

By on March 19, 2012 at 3:40 PM.

AT&T pays disgruntled iPhone user in throttling case

A judge in Southern California last month awarded $850 to an iPhone user who was throttled on AT&T’s network. The plaintiff, Matt Spaccarelli, filed a small claims case against AT&T, arguing that the carrier unfairly slowed speeds on his iPhone 4 despite his unlimited data plan. Spaccarelli on Thursday took to Twitter to announce that the carrier will not appeal the decision and instead paid him $850 plus $85 for court fees. In an interview with Mashable, Spaccarelli revealed that AT&T was still throttling his phone, which had an average download speed of 0.31Mbps. He said he plans to use the money to cancel his service with the network before his contract is up and will also travel to an AT&T stockholders meeting in April in Salt Lake City. “To me the check means AT&T didn’t stand a chance in the appeal,” Spaccarelli said. “If they did, they wouldn’t have paid me.” Read on for more. More →

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iPhone user who sued AT&T receives new settlement offer

By on March 13, 2012 at 5:25 PM.

iPhone user who sued AT&T receives new settlement offer

A judge in Southern California last month awarded $850 to an iPhone user who was throttled on AT&T’s network. The plaintiff, Matt Spaccarelli, filed a small claims case against AT&T, arguing that the carrier unfairly slowed speeds on his iPhone 4 despite his unlimited data plan. According to a report from the Associated Press, AT&T is offering Spaccarelli a new settlement, however the company declined to comment on the matter. If Spaccarelli does not want to sit down with the carrier, it will reportedly look into shutting off his service. Earlier this month AT&T amended its data throttling policy for unlimited users, stating that LTE phones will be slowed after a 5GB monthly allowance, while non-LTE devices will be limited to 3GB of full-speed data. More →

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AT&T amends data throttling policy: 5GB for LTE smartphones, 3GB for non-LTE

By on March 1, 2012 at 12:00 PM.

AT&T amends data throttling policy: 5GB for LTE smartphones, 3GB for non-LTE

AT&T on Thursday announced a revision to its smartphone data throttling policy, which impacts users who have chosen to retain the unlimited smartphone data plan AT&T discontinued some time ago. AT&T’s policy had been ambiguous until now, with the carrier stating simply that the top 5% of smartphone users would experience slowed data speeds until a new billing period began. It was unclear how much data a subscriber had to use in order to approach the top 5%, however, and a number of reports claimed users were being throttled after using 2GB of data or even less. Now, AT&T is clarifying that it will only begin throttling smartphone users with 4G LTE devices after 5GB of data has been used in a single billing period, and subscribers with non-LTE devices will be throttled after 3GB of usage. It has also been reported that AT&T increased the speeds experienced by users while their data speeds are being throttled, but a company spokesperson declined to comment. AT&T’s full statement follows below. More →

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Judge awards iPhone user $850 in AT&T throttling case

By on February 24, 2012 at 5:20 PM.

Judge awards iPhone user $850 in AT&T throttling case

A judge in Southern California on Friday awarded $850 to an iPhone user who was throttled on AT&T’s network, according to the Associated Press. Judge Russell Nadel of Ventura Superior Court in Simi Valley found in favor of Matt Spaccarelli, who filed a small claims case against AT&T last month. Spaccarelli argued that the carrier unfairly slowed speeds on his iPhone 4’s unlimited data plan and said his phone was being throttled after using a mere 1.5 gigabytes to 2 gigabytes of data per month, even though AT&T’s 3GB monthly plan costs the same price of $30 per month. Judge Nadel awarded Spaccarelli $85, instead of the $10,000 he requested, for each of the 10 months left on his contract — totaling to $850. More →

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Throttling unlimited data plans is pointless, study finds

By on February 23, 2012 at 11:45 AM.

Throttling unlimited data plans is pointless, study finds

AT&T’s questionable policy with regard to unlimited smartphone data plan holders recently found its way back into the limelight following a new wave of subscriber complaints. The nation’s No.2 carrier no longer offers an unlimited data plan to smartphone users, though many subscribers on its network still have grandfathered plans that provide an unlimited amount of smartphone data each month. Subscribers who approach the top 5% of unlimited data users in a single billing period see their data speeds throttled, however, and countless users have found that AT&T is now beginning to throttle users after less than 2GB of data usage in a billing period. According to a new study, subscribers are right to be furious at AT&T because throttling does nothing to alleviate network bandwidth issues. Read on for more. More →

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AT&T on data throttling: Blame yourselves

By on February 15, 2012 at 10:20 AM.

AT&T on data throttling: Blame yourselves

In an effort to justify its policies surrounding data service throttling for subscribers with unlimited smartphone data plans, AT&T on Tuesday issued a brief report regarding data usage on its nationwide wireless network. Senior EVP of AT&T technology and network operations John Donovan wrote on a company blog that data traffic on AT&T’s network has grown a staggering 20,000% over the past five years. Usage has doubled between 2010 and 2011 according to the executive, due in large part to the proliferation of smartphones. AT&T sold more smartphones in the fourth quarter of 2011 than in any other quarter in its history. And because its smartphone subscribers use so much data, AT&T seems to suggest it has no choice but to put measures such as data throttling in place. Read on for more. More →

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AT&T to throttle smartphone data starting October 1st

By on July 29, 2011 at 4:06 PM.

AT&T to throttle smartphone data starting October 1st

AT&T said on Friday that it will begin throttling unlimited smartphone data plans as of October 1st. “Like other wireless companies, we’re taking steps to manage exploding demand for mobile data,” AT&T said Friday in a statement. The carrier continued, “One new measure is a step that may reduce the data throughput speed experienced by a very small minority of smartphone customers who are on unlimited plans – those whose extraordinary level of data usage puts them in the top 5 percent of our heaviest data users in a billing period. In fact, these customers on average use 12 times more data than the average of all other smartphone data customers.” AT&T was very careful to mention, repeatedly, that the new move will not impact the “vast majority” of its customers. According to the carrier’s statement, only the top 5% of its smartphone data users will be affected. AT&T’s full statement follows below. More →

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T-Mobile cancels unlimited Even More Plus plan

By on April 13, 2011 at 3:49 PM.

T-Mobile cancels unlimited Even More Plus plan

T-Mobile giveth, and T-Mobile taketh away. News coming down from T-Mobile enthusiast blog TmoNews suggests that the apple of AT&T’s eye has decided to cancel its “Even More Plus” plan, which never even got off the ground. T-Mobile intended to launch two promotional unlimited plans this week — Even More and Even More Plus — but the Plus plan was apparently cancelled with no explanation. T-Mobile has informed retail locations that they should not offer the plan to customers even if it has already appeared in their systems. Both the $79.99 Even More and the $59.99 Even More Plus plans offered unlimited voice calling, unlimited messaging and unlimited data — with a 2GB soft cap and throttling thereafter — but Even More was for postpaid subscribers while Even More Plus could be had by month-to-month customers. Alas, T-Mobile subscribers will now need a contract in order to get Even More. More →

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T-Mobile's first 4G mobile hotspot launches tomorrow

By on April 12, 2011 at 6:32 PM.

T-Mobile's first 4G mobile hotspot launches tomorrow

In line with earlier rumors, T-Mobile confirmed on Monday that it will launch its first 4G mobile hotspot on Wednesday, April 13th. Built by ZTE, the T-Mobile 4G Mobile Hotspot will allow up to five devices to connect via Wi-Fi and share T-Mobile’s 4G HSPA+ cellular data service. The unit will run $79.99 with a new two-year contract, and a new $84.99 data plan will be available at launch. The new plan provides 10GB of mobile broadband per month with no overages — instead, data speeds will be throttled when the 10GB soft cap is reached. More →

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T-Mobile intros two new unlimited plans

By on April 12, 2011 at 4:28 PM.

T-Mobile intros two new unlimited plans

T-Mobile on Tuesday announced the addition of two new unlimited plans to its portfolio. Dubbed “Even More” and “Even More Plus,” both plans afford subscribers with unlimited nationwide voice calling, unlimited messaging and unlimited data. Both plans also include 2GB soft caps, so customers who go over 2GB in a single billing period will have their data speeds reduced, or throttled, until the next billing period begins. T-Mobile says its 4G smartphone users average about 1GB of data each month. “Consumers today are looking for even more value and flexibility from their wireless plans,” said T-mobile SVP of Marketing, John Clelland, in a statement. “While data plans for many of our competitors continue to be very expensive, T-Mobile is lowering the price of our unlimited plans and offering more options, making it easier than ever for customers to step up to a richer mobile data experience on our 4G network.” The $79.99 Even More plan is available to contract customers while the $59.99 Even More Plus plan is available to customers on a month-to-month basis. Both plans become available for a limited time beginning Wednesday, April 13th. Hit the break for the full press release. More →

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T-Mobile intros new 10GB data plan

By on March 14, 2011 at 9:00 PM.

T-Mobile intros new 10GB data plan

T-Mobile has introduced a new Even More 10GB webConnect monthly data plan, although it costs a hair more than was suggested by early rumors. For $84.99 per month and a new two-year agreement, you’ll get a 10GB bucket of data and unlimited Wi-Fi access at T-Mobile hotspots with your 3G or 4G webConnect device. T-Mobile says it is not charging overage fees with this new plan, but data speeds may be reduced after you hit your monthly cap. The new plan joins T-Mobile’s existing 5GB option, which costs $49.99 per month with no overage fees, and a 200MB option that costs $29.99 per month with overage charges. More →

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AT&T to cap U-Verse, DSL broadband services

By on March 14, 2011 at 8:36 AM.

AT&T to cap U-Verse, DSL broadband services

A new report on Sunday states AT&T will soon introduce data caps to its wireline broadband subscribers nationwide. AT&T has confirmed the move, which will go into effect on May 2nd. The caps will be set at 150GB per month for DSL customers and 250GB for U-Verse subscribers. AT&T will charge $10 for every 50GB over the cap, though overages will not be charged until customers exceed the cap in three separate months over the life of an account. The carrier states that only 2% of DSL subscribers will be affected by the change, though it does not specify what percentage of its U-Verse subscribers might be affected. AT&T also confirmed that it will implement a notification system that will “proactively notify customers when they exceed 65%, 90% and 100% of the monthly usage allowance.” More →

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