Verizon’s 4G LTE network suffers nationwide outage [updated]

By on February 22, 2012 at 10:00 AM.

Verizon’s 4G LTE network suffers nationwide outage [updated]

We have received a number of reports this morning from Verizon Wireless customers complaining that the carrier’s 4G LTE network was down in various parts of the country. The carrier’s support forums have also been flooded with complaints from irate users who claim the service is down across the country, and Verizon customers service representatives have reportedly confirmed the outage to a number of subscribers. Verizon customers have suffered from data problems before — the carrier recently had three massive outages in a single month.

UPDATE: Verizon says all issues have been resolved and its 4G LTE network came back up around 1:00 p.m. Eastern.

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Verizon blames IP Multimedia Subsystem for 4G LTE outage

By on December 30, 2011 at 9:40 AM.

Verizon blames IP Multimedia Subsystem for 4G LTE outage

Verizon Wireless was the first major carrier to launch its super fast 4G LTE network in the United States. Being the first comes with its fair share of problems, however. Earlier this week Verizon’s 4G LTE network suffered its third major outage in the month of December. In an interview with GigaOM, Verizon Wireless vice president of Network Engineering Mike Haberman responded with:

Being the pioneers, we’re going to experience some growing pains. These issues we’ve been experiencing are certainly regrettable but they were unforeseeable.

Haberman went on to blame all three outages on the process of replacing old signaling architectures used in 2G and 3G networks while on 4G, known as the IP Multimedia Subsystem (IMS). Ever since April, IMS has caused problems leading to network failures. After fixing various software bugs, users were able to again reconnect to 3G EV-DO and 4G LTE services. However, the IMS glitches returned in December and have caused the company headaches. The first outage on December 7th was caused by the failure of a back-up communications database. The second, last week, was the result of an IMS element not responding properly, while Wednesday’s outage was caused by two IMS elements not communicating properly, Haberman told GigaOM. In a statement released by the company, Verizon says that it will not rest until their 4G LTE network performs at the highest levels that customers have come to expect. More →

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Verizon 4G LTE suffering nationwide outage for third time this month [updated]

By on December 28, 2011 at 2:05 PM.

Verizon 4G LTE suffering nationwide outage for third time this month [updated]

Verizon Wireless users are once again suffering from a widespread 4G LTE and 3G EV-DO data outage. The outage is the third one of the month and only seems to be affecting users with 4G LTE devices. A recording on Verizon’s support line reveals that the company is aware of the issue and working to fix it, but no indication was given as far as when service might be restored. We have received reports stating that service is out across the country, with confirmed outages in parts of New York, New Jersey, North Carolina and other regions.

UPDATE: Verizon Wireless issued BGR the following statement on the outage: “We are investigating reports of some customers experiencing trouble accessing the 4GLTE network. The network itself continues to operate and all customers continue to be able to make calls, send text messages and utilize data services. 3G devices are operating normally.”

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