customers

Software
March 24, 2011
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Netflix issues apology, service credit for Instant downtime

By on March 24, 2011 at 7:57 AM.

Netflix issues apology, service credit for Instant downtime

In the wake of Tuesday’s Netflix Instant outage, the company has issued a mea culpa and service credit to affected users. “We are sorry for the inconvenience this may have caused,” reads an email from Netflix. “If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply your 3% credit to your next billing statement for your Watch Instantly Unlimited plan.” The note does not explain why the service when down, rather it references “technical issues.” The full text of the letter is after the break.
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mobile
March 21, 2011
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In proposed merger with AT&T, T-Mobile customers win

By on March 21, 2011 at 11:20 AM.

In proposed merger with AT&T, T-Mobile customers win

While AT&T customers can clearly see the benefits of a merger with T-Mobile, customers of the company being acquired are having a difficult time seeing what’s in it for them. What will happen to T-Mobile’s current data plan offerings? Will handset releases slow down? How will this effect my monthly bill? The questions are plentiful and, unfortunately, many of them are unanswered at this point. Yet while the questions outnumber the answers, there is one thing I’m pretty certain of: whether this deal goes through or not, T-Mobile customers are going to benefit. More →

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General
February 25, 2011
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T-Mobile takes a beating in Q4 2010; sheds 318,000 contract customers, post-paid churn at 3.6%

By on February 25, 2011 at 11:24 AM.

T-Mobile takes a beating in Q4 2010; sheds 318,000 contract customers, post-paid churn at 3.6%

The fourth quarter of 2010 — the busy holiday quarter — was not all that fruitful for the U.S.’s forth largest wireless provider. In an earnings call today, T-Mobile posted a nearly flat revenue number — $4.69 billion in Q4 2010 versus $4.71 billion in Q3 of 2010, and $4.65 billion in Q4 of 2009 — and less than stellar customer retention numbers. T-Mo saw net losses of 318,000 customers in Q4, along with a churn rate rising from 3.4% in Q3 to 3.6%. One bright spot on the company’s balance sheet is the 25% jump in “data services revenue” year-over-year.

“I am pleased with the increase in smartphone adoption and our ongoing improvement in data ARPU.  Data growth in the U.S. mobile market continues to accelerate and with the largest 4G network T-Mobile USA is well-positioned to differentiate itself and grow consumer usage,” said René Obermann, CEO of Deutsche Telekom. “We are not satisfied with contract churn, but we expect that the measures presented at the T-Mobile USA Investor Day in January will lead to improvements in 2011.”

T-Mobile’s full press release is after the break. More →

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mobile
February 2, 2011
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Are you pre-ordering a Verizon iPhone?

By on February 2, 2011 at 10:03 AM.

Are you pre-ordering a Verizon iPhone?

Pre-orders for the Verizon iPhone for existing customers start tomorrow at 3AM, and now that the date is rapidly approaching, we have to ask… after years and years of waiting, begging, pleading, and refusing to switch to another carrier, are you going to pull the trigger? Let us know in the poll if you’re planning on pre-ordering a Verizon iPhone, alright?

69 Comments
mobile
January 22, 2011
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Apple App Store hits 10 billion downloads

By on January 22, 2011 at 1:34 PM.

Apple App Store hits 10 billion downloads

Just over a week has passed since Apple posted up their 10 billion App Store download counter, and that’s all the time it took to hit this ridiculous milestone. Yes, Apple has sold / delivered over 10 billion apps to customers in just a few years. With Apple’s developer following and customers growing rapidly, we’re sure it won’t take nearly as long to hit 20 billion. The person who downloaded the 10 billionth app will be announced within a couple days according to Apple. More →

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General
December 24, 2010
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U.S. Cellular’s Belief Project celebrates its one millionth customer

By on December 24, 2010 at 3:08 PM.

U.S. Cellular’s Belief Project celebrates its one millionth customer

Regional wireless provider U.S. Cellular has announced that over 1 million of its customers are now enrolled in the company’s Belief Project. The cellular plans allow customers to earns points, similar to credit card points, that they can then use towards their U.S. Cellular bill, services, or early upgrades. The longer customers stay enrolled in the Belief Project, the more Belief Points they can earn. The company also announced it would be giving away over 1 million points to its customers for the holiday season. Hit the jump for the full press release. More →

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General
October 28, 2010
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FCC orders Verizon to pay $52.8 million to customers for erroneous data charges; $25 million settlement

By on October 28, 2010 at 4:05 PM.

FCC orders Verizon to pay $52.8 million to customers for erroneous data charges; $25 million settlement

According to a press release out of Washington, D.C., the FCC Enforcement Bureau has reached “an historic consent decree with Verizon Wireless — including a record $25 million payment to the U.S. Treasury — regarding ‘mystery fees’ the company charged its customers over the last several years.” The agreement also calls for VZW to pay a minimum of $52.8 million to roughly 15 million customers who were erroneously charged “mystery” data fees over the course of three years. The brief explains that the investigation “focused on ‘pay-as-you-go’ data fees — charges of $1.99 per megabyte that apply to Verizon Wireless customers who do not subscribe to a data package or plan.” Hit the jump to read the full press release and let us know if you think you’re due for a small refund from Big Red.
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General
October 15, 2010
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AT&T to sell iPads directly to businesses

By on October 15, 2010 at 12:42 PM.

AT&T to sell iPads directly to businesses

Today, via a press release, AT&T announced that beginning on October 28 the nation’s second largest wireless provider will be selling all six iPad models directly to businesses. The company quipped that the move is “part of an initiative to help companies increase productivity and flexibility.” Michael Antieri, AT&T’s president of Advanced Enterprise Mobility Solutions, had this to say: “iPad is a great fit for our enterprise customers across a wide range of industries who are looking for ways to increase business productivity and offer greater flexibility. This new offer further strengthens AT&T’s commitment to provide businesses with the tools they need to accelerate mobility-led productivity.” Hit the jump for the full press release More →

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Business
October 3, 2010
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Verizon Wireless refunding $90 million in data charges to customers

By on October 3, 2010 at 8:22 PM.

Verizon Wireless refunding $90 million in data charges to customers

Verizon Wireless just hit us up, and the news is very big. Verizon is refunding erroneously billed customers over $90 million next month. 15 million cellular customers were wrongly charged for internet usage, Verizon said, and they will be refunding around $2-$6 (and possibly much more) per customer. If you’ve already skipped out on Big Red, your reimbursement will come in the form of a check in the mail. Why is Verizon Wireless doing this? Well, it’s being reported by the The New York Times that the FCC presured Verizon as hundreds of complaints about this issue had been building up. Here is the full statement from Verizon Wireless: More →

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General
September 24, 2010
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T-Mobile G2 now up for pre-order for existing customers

By on September 24, 2010 at 7:20 AM.

T-Mobile G2 now up for pre-order for existing customers

As reported, the G2 from T-Mobile is up for pre-order — for existing customers — starting today. The pre-order window will last from now until October 4 and the device will be on-sale to the general public starting on October 6. You can pre-purchase yourself a G2 for 249 American dollars and a $50 mail-in-rebate will bring the total cost down to $199. Current customers interested in the early-bird special can direct their browsers to g2.t-mobile.com, login, and order up.

54 Comments
Breaking
July 26, 2010
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Apple stops waiting lists, first come first served only, some iPads available now

By on July 26, 2010 at 6:34 PM.

Apple stops waiting lists, first come first served only, some iPads available now

Our oh-so-hip Apple source has chimed in once again, letting us know some more details on Apple’s ramp up this past weekend. We have been told that stores sold a whole lot of iPads and iPhones, sending out anywhere from 1,000 to 2,000 (and up) emails to customers who had put their name on the waiting list to come pick up their new gadgets. Apparently some of the Apple systems were down because of so much volume across the country. Even so, since not all customers will come in, and some may have purchased elsewhere, there are usually some reserved leftovers for the store to sell to walk-ins. We have confirmed with a couple Apple stores in the NYC area that they do have iPads in stock (Wi-Fi and 3G models) if you want to come in and try and snag one. They are still sold out of iPhones, however.

Lastly our source let us know that Apple actually stopped those “priority waiting lists” and we have independently confirmed that as well. We are told that the only way to purchase an iPhone 4 or iPad is to either walk in and buy one (if they have stock) or order it online.

Thanks Lindsey S.!

57 Comments
Breaking
July 22, 2010
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Apple moving through iPad, iPhone 4 waiting lists? Could sell 1,000,000 devices

By on July 22, 2010 at 10:20 AM.

Apple moving through iPad, iPhone 4 waiting lists? Could sell 1,000,000 devices

apple-store-nyc4

One of our Apple sources has been communicating some internal Apple information to us, and from what we’ve been told, this weekend could be big. Currently, if you go to an Apple retail store and can’t find an iPad or iPhone 4, Apple will offer the ability to reserve one for you. These are “Priority Lists” and contain your name and information in addition to the specific device and configuration you want. These lists allow Apple to determine how to manage their channel inventory or possibly ramp up on production. Here’s the big news we’ve been told… Apple is apparently incredibly interested in clearing out these waiting lists, and if our tipster is correct, they’re aiming to do it by this weekend. We have been told that stores have lists that could be anywhere from 500 to 1500 or more customers waiting for iPhones, and anywhere from 250 to 750 customers waiting for iPads. Apparently all Apple stores have asked employees for an “all hands on deck” approach this weekend, somewhat similar to that of Apple product launch days. We have even been informed that Apple stores might open early on Sunday to accommodate extra traffic. Lastly, our source let us know that clearing out these lists could result in the sale of up to an additional 500,000 to 1,000,000 iOS devices in just a few short days.

Thanks, Lindsey S.!

77 Comments
Exclusive
July 2, 2009
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Verizon has a change of heart, prepares to open BlackBerry Tour pre-orders to all

By on July 2, 2009 at 11:01 AM.

Verizon has a change of heart, prepares to open BlackBerry Tour pre-orders to all

Following our post yesterday and the ensuing outcry, it looks like Verizon had a change of heart where BlackBerry Tour pre-orders are concerned. Are you a current Verizon Wireless subscriber whose spirits were crushed upon learning that pre-orders were only open to new customers? Fret not, future Tour addicts, as Verizon’s site is singing a different tune this morning. From the 9630 product page:

Existing customers will be able to upgrade or purchase the BlackBerry Tour on this site very soon. Please check back with us tomorrow.

Solid.

Thanks, Ben!

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