Customer Service News

Verizon explains locked bootloader stance in letter to FCC

In a response to the FCC following a formal complaint, Verizon Wireless has outlined the company’s policy on locked bootloaders. An irate Droid-Life reader became fed up with the carrier’s consistent locking of bootloaders >>

No iPhone 5 this summer according to AT&T rep

Customer service representatives, while often very helpful, are rarely solid sources for unannounced information. At the same time, there have been cases in the past where customer service reps have unknowingly shared information >>

FastCustomer puts waiting on hold, on hold

Among the more aggravating predicaments gadget fans often find themselves in are the scenarios where devices break or accounts get over-billed and phone calls to customer service must be made. The only sure way to make these >>

Fonolo: A Chainsaw for Phone Trees

Now this is a service we can get behind! Fonolo serves one purpose and one purpose alone: Kill phone trees. If you’re not familiar with the term “phone tree” you’ll certainly be familiar >>