Customer Service News

Verizon explains locked bootloader stance in letter to FCC

In a response to the FCC following a formal complaint, Verizon Wireless has outlined the company’s policy on locked bootloaders. An irate Droid-Life reader became fed up with the carrier’s consistent locking of bootloaders >>

FastCustomer puts waiting on hold, on hold

Among the more aggravating predicaments gadget fans often find themselves in are the scenarios where devices break or accounts get over-billed and phone calls to customer service must be made. The only sure way to make these >>