Remember that Verizon phone recovery service we told you about five days ago? Well… today, Verizon has made it a reality; albeit four days later than predicted. Via a press release, Big Red announced Mobile Recovery, “a web-and phone-based application that can help customers in the event they lose or misplace their phones.” The Mobile Recovery software — which will work on Android, BlackBerry, Palm, and Windows Mobile handsets — can remote lock and remote wipe your device as well as show your phone’s position, via GPS, on a map. The service can also be used to make your phone sound an alarm (which can be especially useful for those times your phone is lost in the couch cushions). The Mobile Recovery application will be available to customers who subscribe to the Total Equipment Coverage (TEC) program that Verizon offers; the TEC service is underwritten by Asurion. Hit the read link for all the details. More →
You can say what you want about the quality of AT&T’s network — and we know you will — but at least they are trying. In a barrage of press releases this morning, AT&T announced that it has spent over $3.5 billion on its network during the first six months of 2010. Some of the investments include $1.1 billion in California, $350 million in Illinois, $275 million in New York City, $225 million in New York, and $200 million in Alabama, North Carolina, and Tennessee. Anyone out there seeing improved AT&T coverage as a result of the investment? More →
AT&T may want to be the darling of the US wireless carriers, but some of its policies are seemingly designed to turn a customer into an enemy and not an ally. Such is the case with its 3G MicroCell which is promoted as being a solution for those with cellular coverage issues. For those unaware, the 3G Microcell is a hardware device that lets customers use their broadband Internet connection to make and receive phone calls and, in the case of AT&T’s 3G-enabled MicroCell, to utilize the 3G data capabilities of their phone. On the surface, this sounds like a win-win solution with customers receiving solid 3G cellular coverage and AT&T offering a solution for customers with coverage issues. Unfortunately, AT&T seems destined to shoot itself in its foot by instituting a data usage policy that counts data used through the MicroCell against your cellular data allotment. Seems a bit counter-intuitive that AT&T is charging for data used through the MicroCell when the bulk of the data transmission is carried by your broadband Internet provider, no? More →
After months of testing, AT&T has finally announced the nationwide rollout of its 3G MicroCell. Starting in mid-April and continuing over the next several months, AT&T will gradually introduce its MicroCell to new markets across the continental US. The unit will offer both 3G data and voice service and will cost each customer $149.99 for the equipment upfront. Similar to other femtocells, the AT&T MicroCell will support up to ten handsets and allow four simultaneous connections. Customers can choose to either have AT&T deduct calling plan minutes for the calls made using the MicroCell or they can purchase an add-on plan for $19.99/month which allows them to make unlimited calls through the MicroCell without using minutes from their monthly voice plan. If you choose this $19.99 plan, AT&T will reward you by offering an additional $100 rebate which brings the price of the MicroCell down to a mere $49.99. If you really want to drink the AT&T koolaid, you can also sign up for AT&T broadband service (DSL or U-Verse 1.5MB or greater) and receive a second mail in rebate for $50, bringing the final price of the device to a $100 if you select just the DSL or a cool $0 if you are eligible for both rebates. Any AT&T customers with fringe coverage interested? More →
TmoNews is reporting that come March 14th, T-Mobile will be launching its much-awaited HSPA+ service in a few more markets. These are rumored to include Miami, Los Angeles, Chicago, Dallas, and presumably Philadelphia while supporting the launch of a new 3G data device as well — the webConnect Rocket. Additionally, it looks like T-Mobile has finally started to overhaul their hideous cellular coverage maps by adding more zoom layers, population guides, and additional color coding for different network technologies (like the new HSPA+ service). Anyone excited to get their mobile 21Mbps on?
We’re on the ground at Google’s campus in Mountain View waiting for that not-so-secretive Nexus One event to start. We’ll be updating this page live with coverage of the event. More →
We’ve all heard the jokes about AT&T’s sub-par performance and how iPhone users are clogging up its network. Dropped calls, missed texts and delayed voicemails have become so common that AT&T even released an iPhone app that allows you to report network issues. The areas that seem to be affected most are densely populated cities — namely San Francisco and New York (in Los Angeles, AT&T service seems to be fine in our experience; it’s heavily populated but not too dense). And guess where the most vocal AT&T users are coming from?
AT&T’s very own Ralph de la Vega says that Manhattan and San Francisco’s Financial District “are performing at levels below our standards.” In our own experiences, it seems much worse than that, but we’re happy to finally hear it being acknowledged and addressed. He also says that these issues are going to get fixed. “In both of those markets, I am very confident that you’re going to see significant progress.” Thanks for finally coming out and openly saying it, AT&T, instead of hiding behind figures like “our network covers 97% of the population.” We’re looking forward to the improvements. More →
Poor AT&T, it must be tired of being tied to the whipping post and constantly flogged in the media for its abysmal network performance. To address its network woes, AT&T has released a new iPhone application called Mark the Spot to help AT&T customers report any failures with their service. The app uses geo-location to pinpoint the handset’s location and asks the user to identify the type of problem which they are reporting. Based upon the number of “AT&T network down” tips that we receive, we have a feeling that AT&T is going to be flooded with submissions. But to be completely fair, this is a pretty brilliant tool and should be available on practically any carrier. It can help push fixes to constantly troubled locations, improve dead zones, and more.
Thanks, Gregg More →
We’ve all seen the Verizon ads that make fun of AT&T’s network and the iPhone, and while it makes for a good chuckle, the folks at AT&T aren’t laughing. As a matter of fact, as you know, a lawsuit has been brought against Verizon to cease the airing of the ads. While the two rage on and settle the legal matter, AT&T has decided to take things into its own hands by publicly responding to the Verizon ad on its own site. Hit the jump for some of the key facts in that memo.
A few days ago AT&T filed suit against Verizon for its “There’s an App for That” ad campaign. Verizon’s response? Welcoming the iPhone to the Island of Misfit Toys in a new commercial that embodies the Christmas Spirit. Hit the break to check out the main attraction as well as two side shows.
No doubt most everyone has already seen Verizon’s “There’s a Map for That” ad campaign and had a good chuckle over it, but apparently the big wigs at AT&T are the only ones not laughing and have decided to sue Verizon. The logic behind the move? AT&T feels Verizon is attempting to deliberately mislead the public with its map comparing Verizon’s nationwide 3G coverage to AT&T’s limited 3G coverage. Granted all major cities and towns have AT&T 3G, but AT&T would really like Verizon to show its EDGE network, which according to AT&T spans 1.75 million square miles and reaches 256 million people, a little bit of love on the map. Cute move AT&T, but you might want to think about transferring some money from your legal budget to your network upgrade budget so you can bolster up your fledgling 3G network. More →
According to a new email blast AT&T is currently in the midst of sending out, the company has been hard at work in 2008 and through Q1 2009 improving its service in the New York metro area. In fact according to the email, the carrier added 75 new cell sites across New Jersey, New York and Long Island during the 15-month period. Specifically, AT&T lists the following areas as key improvements in 2008:
- Along I-78 in Hunterdon County west of Exit 11 and between Exit 33 and I-287 in NJ
- Aong the West Side Highway from 7th Avenue to West 10th Street in Manhattan
- The Sprain Brook Parkway from Route 100C to 100 and I-684 near Goldens Bridge in Valhalla, NY
- The Long Island Expressway near Exit 51 in Huntington Station, NY
- Perrineville, Prospect Plains, Union Valley & Applegarth Roads all in Monroe Township in Middlesex County, NJ
- Main Street and Ocean Avenue in Northport, NY
- The Southern State and Sagtikos Parkways in Bayshore, NY
A few more areas are also listed as recipients of even more recent coverage improvements:
- The NJ Transit line in Glen Rock, NJ
- Todt Hill Road in Staten Island
- Howells Road and the Sunrise Highway in Bayshore, NY
- Greenwich Village from Washington Square Park to East 12th Street, Central Park South
- The Upper East Side from East 82nd to East 91st Street in Manhattan
While we applaud AT&T’s continued efforts in the region, we’re still hearing from an unending stream of readers, colleagues and friends wondering what is going on with AT&T’s service in the NYC area. Of course people love to complain much more than they do praise so to be fair, we also talk to plenty of people in the area who live and die by AT&T’s service and seemingly have no problems at all. Consider this an informal third party survey — those of you with AT&T service in and around New York… How’s it hanging?
Hit the jump to see the full email and then hit the comments section to be heard.
Rest easy, residents of Wichita Falls, T-Mobile 3G is coming your way this month! Ok don’t get too excited as the info above is hardly confirmed at this point, but an alleged screen shot of an internal T-Mobile memo is making the rounds this morning. The memo allegedly lays out the company’s 3G upgrade path for the remainder of 2009. If it turns out to be real, the document definitely lists some pretty big markets such as Tucson, Eugene, Cleveland and a bunch of cities across Texas, though plenty of major markets will still be left hanging unless they’re covered by those oh-so-sketchy and more/and many more mentions. Sit tight while we ping a few T-Mobile ninjas to see what we can drum up along the lines of a confirmation.