Verizon scraps plan for $2 billing fee

By on December 30, 2011 at 3:20 PM.

Verizon scraps plan for $2 billing fee

Verizon Wireless on Friday announced that it is canceling plans to charge a $2 convenience fee to customers making one-time bill payments online or over the phone. The carrier announced earlier this week that the new fee would allow it to continue providing subscribers with the option to make one-time payments using its web-based and telephone payment systems. Following a rash of negative press and customer complaints, Verizon confirmed that it will scrap plans to introduce the new fee next month. “At Verizon, we take great care to listen to our customers, Verizon Wireless CEO Dan Mead said in a statement. “Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.” The carrier’s full press release follows below. More →

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Verizon to charge $2 single bill payment fee beginning next month

By on December 29, 2011 at 3:00 PM.

Verizon to charge $2 single bill payment fee beginning next month

Verizon Wireless will begin to roll out a new convenience fee on January 15th which will add an additional $2.00 fee to customers who make single bill payments online or by telephone. Verizon claims the fee will allow the company to continue to support these payment options, however the fee is waived for those who pay by electronic check or enroll in Verizon’s AutoPay service. Additionally, customers who pay their bills in the store, online through a bank, or physically mail a check to Verizon will be not be charged the new fee. The telephone and online single payment fee will be disclosed up-front and throughout the transaction, Verizon said. More →

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