Consumer Reports still gives Apple's iPhone 4 the big thumbs down

By on July 17, 2010 at 9:01 PM.

Consumer Reports still gives Apple's iPhone 4 the big thumbs down

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In response to Apple’s antenna-oriented press event, Consumer Reports responded by refusing to give the Apple iPhone 4 its golden seal of approval. The consumer product ratings company commended Apple for taking a first step in solving the antenna problem but denounced Apple’s case giveaway as a limited and temporary fix. Consumer Reports states:

Consumer Reports believes Apple’s offer of free cases is a good first step. However, Apple has indicated that this is not a long-term solution, it has guaranteed the offer only through September 30th, and has not extended it unequivocally to customers who bought cases from third-party vendors. We look forward to a long-term fix from Apple. As things currently stand, the iPhone 4 is still not one of our Recommended models.

Consumer Reports joins a growing list of companies, including Nokia and RIM, that are responding in a less than favorable way to Apple’s proposed solution. More →

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Apple removing links to Consumer Reports study from forums

By on July 13, 2010 at 9:14 AM.

Apple removing links to Consumer Reports study from forums

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The Unofficial Apple Weblog is reporting that moderators of Apple’s support forums are deleting discussions and links to the Consumer Reports study released yesterday. The report stated that CR could not recommend the iPhone 4 due to an antenna glitch that the company feels Apple needs to fix. Users are reporting that more than one thread (TUAW reports six) have been deleted from Apple’s forums thus far; you can check out the cached version of one such discussion here. The iPhone 4 antenna situation is a PR nightmare for sure, and, for whatever reason, Apple seems hell-bent on making it worse. More →

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Consumer Reports: iPhone 4 antenna issues are hardware related

By on July 12, 2010 at 11:59 AM.

Consumer Reports: iPhone 4 antenna issues are hardware related

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Consumer Reports has just published a report on the iPhone 4 that refutes Apple, Inc.’s claim that the iPhone 4 signal issues are a “shocking” software error. Consumer Reports says:

Our findings call into question the recent claim by Apple that the iPhone 4’s signal-strength issues were largely an optical illusion caused by faulty software that “mistakenly displays 2 more bars than it should for a given signal strength.”

The tests also indicate that AT&T’s network might not be the primary suspect in the iPhone 4’s much-reported signal woes.

The report goes onto say that Consumer Reports can not recommend the iPhone 4 due to the antenna/signal issues that are obviously and apparent. CR adds a little bit of insult to injury by saying, “We did, however, find an affordable solution for suffering iPhone 4 users: Cover the antenna gap with a piece of duct tape or another thick, non-conductive material. It may not be pretty, but it works.” Ouch. Hit the jump for the video and link to the full report. More →

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