Why Is Comcast So Bad

Just when you thought Comcast couldn’t get any worse…

By on January 26, 2015 at 8:45 AM.

Just when you thought Comcast couldn’t get any worse…

We really shouldn’t be surprised by nightmare Comcast stories anymore… but somehow the company keeps coming up with creative ways to deliver terrible service. The Philadelphia Inquirer brings us the story of Louis Moravec and Susan Thauer, two Philly residents who had an impossible time getting Comcast to actually come out to their new place and hook them up with Internet services. In fact, what should have been a simple one-afternoon process ending up taking three weeks and an estimate 50 hours on the phone with Comcast customer service representatives. More →

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Comcast Time Warner Cable Merger Support

Finally: We’ve found a group of consumers who will benefit from the Comcast-TWC merger

By on January 23, 2015 at 8:20 AM.

Finally: We’ve found a group of consumers who will benefit from the Comcast-TWC merger

Comcast and Time Warner Cable have long insisted that their proposed merger will have big benefits for consumers, although opinion polls of consumers have shown that this argument hasn’t proven very persuasive. That said, consumers in Michigan actually have a very good reason to support the merger because it will mean that Comcast will leave them alone. More →

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Why Is Time Warner Cable So Bad

Petition asks FCC to block Comcast-TWC merger just because TWC is so awful

By on January 21, 2015 at 9:48 AM.

Petition asks FCC to block Comcast-TWC merger just because TWC is so awful

Comcast and Time Warner Cable both have horrible reputations for customer service but is that alone a reason to block their proposed merger? Ars Technica reports that a new petition filed with the Federal Communications Commission by telecom analyst Bruce Kushnick of the New Networks Institute argues just that. More →

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Why Is Comcast So Bad

Comcast accused of illegally pulling credit reports despite being explicitly told ‘no’

By on January 15, 2015 at 11:46 AM.

Comcast accused of illegally pulling credit reports despite being explicitly told ‘no’

Another day, another unhappy Comcast customer. The International Business Times reports that Chicago resident and Comcast subscriber Keith Santangelo has filed a lawsuit against the company alleging that it ran an unauthorized credit check on him despite the fact that he paid the company a $50 fee to waive the check and that he explicitly told the company he didn’t want them to pull his credit report. More →

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Opinions
Comcast Time Warner Cable Merger Opposition

There’s something for almost everyone to hate about the Comcast-TWC merger

By on January 15, 2015 at 8:30 AM.

There’s something for almost everyone to hate about the Comcast-TWC merger

Unless you’re an executive at Comcast or Time Warner Cable, there’s probably a good reason for you to oppose the two companies’ merger. Whether you’ve dealt with either company’s miserable customer service, been slapped with unexplained fee hikes, or just are sick of seeing the home broadband market dominated by a tiny number of players who have set up their own regional monopolies… these are all solid reasons to oppose Comcast and TWC’s proposed union. More →

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Why is Comcast So Bad

Who does Comcast think it’s kidding?

By on January 8, 2015 at 4:45 PM.

Who does Comcast think it’s kidding?

On the first day of 2015, we shared one of the most incredibly frustrating tales of a Comcast customer service call gone wrong that we’ve ever heard, but at CES this week, the service provider promised that those calls will soon be a thing of the past.

More →

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Why Is Comcast So Bad

Man spends 4 hours on the phone trying to get his Comcast service fixed… and it still didn’t work

By on January 1, 2015 at 5:00 PM.

Man spends 4 hours on the phone trying to get his Comcast service fixed… and it still didn’t work

As we saw last year, Comcast has come up with an ingenious way to keep subscribers — namely, it makes unsubscribing to its services such a torturous and miserable process that you’ll eventually just cave in and decide to stick with them. Comcast subscriber Gern Branston recently attempted to cancel his Comcast customer service and a retention agent made him an offer to stay that he thought was too good to pass up. In retrospect, however, he probably wishes he hadn’t taken the bait. More →

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Why Is Comcast So Bad

Comcast rings in the New Year by jacking up modem rental fees again

By on December 31, 2014 at 5:45 PM.

Comcast rings in the New Year by jacking up modem rental fees again

We’ve mentioned this before but there’s really no good reason to rent your modem from your cable company. This is especially true if your cable company is Comcast, which has traditionally charged more for modem rentals than any other major cable company. Ars Technica reports that the Pride of Philadelphia is at it again and has decided to once again raise its modem rental fees up from $8 to $10 per month. More →

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Why Is Comcast So Bad

Comcast ends 2014 with one last epic customer service call debacle

By on December 30, 2014 at 4:45 PM.

Comcast ends 2014 with one last epic customer service call debacle

One of the amazing things about Comcast’s infamously terrible customer service is that you will get told two completely different and contradictory things by different customer representatives. We have absolutely no idea why Comcast has difficulty implementing consistent policies and practices for how to handle customers but it generates some truly Kafkaesque scenarios in which customers are shuffled through six different representatives who all tell customers things that are wildly at odds with one another. More →

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TWC Customer Satisfaction

Surprise: TWC and Comcast are the two most hated companies in America

By on December 30, 2014 at 9:25 AM.

Surprise: TWC and Comcast are the two most hated companies in America

Time Warner Cable and Comcast are two of the largest Internet and pay TV service providers in the country, and they are still pursuing efforts to undergo a merger that would create the single largest ISP in the country. If the merger is successful, that combined entity would also instantly be the most unpopular company in America.

According to the results of an extensive new study that many people will find unsurprising considering the results of similar surveys in the past, Time Warner Cable and Comcast are the two most hated brands in America. More →

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Dish Vs. Comcast Time Warner Cable

Dish lists over 50 reasons why the Comcast-TWC merger is a terrible idea

By on December 23, 2014 at 11:00 PM.

Dish lists over 50 reasons why the Comcast-TWC merger is a terrible idea

The ComcastTime Warner Cable merger is that rare proposal that’s such a bad idea that it actually brings people of all different political beliefs together. If you look at the website for Stop Mega Comcast, for instance, you’ll see both liberal groups such as Common Cause and conservative outfits such as Glen Beck’s The Blaze are both lined up in mutual opposition to the proposed deal. More →

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Why Is Comcast So Bad

Inside the ingeniously sneaky tricks Comcast uses to get what it wants

By on December 23, 2014 at 8:20 AM.

Inside the ingeniously sneaky tricks Comcast uses to get what it wants

One of the biggest mysteries in life is why a company that’s as universally hated as Comcast seems to get whatever it wants when it comes to merger approvals. Two new reports — one from Bloomberg and one from Washingtonian — give us some good insight into the bag of sneaky tricks that Comcast uses to get influential lawmakers, journalists and nonprofit organizations to stand by its side. More →

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How To Lower Your Cable Bill

Comcast employees reveal secret tricks for lowering your cable bill

By on December 18, 2014 at 3:05 PM.

Comcast employees reveal secret tricks for lowering your cable bill

Cable bills have been rising at three times the rate of inflation lately but that doesn’t mean you’re doomed to keep paying higher prices forever. Vox’s Timothy Lee talked with two anonymous Comcast customer service representatives who let him in on the secret tricks that cable customers can use to lower their bills. More →

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