Oh, Comcast. When will you learn that your customers just don’t like you, no matter how much rival ISPs screw up? Comcast recently tried to bash Google Fiber on Facebook after Google Fiber’s services went down in Kansas City during the first game of the World Series featuring the hometown Kansas City Royals. Although it looks like the post has since been removed (I sadly couldn’t find it on Xfinity’s Facebook page this morning), it has been preserved for all time on this Imgur page and it is glorious. In short, Comcast’s post was flooded by people who defended Google Fiber while giving Comcast an earful on customer complaints. More →
If you’re a cord cutter who lives in an area where Comcast has implemented its data caps and you constantly find yourself running up against your monthly limit, there may be a good reason for that. The Associated Press recently published an interesting report on Comcast’s plan to meter the Internet through data caps and what really stuck out for me was a quote from one Comcast customer who pointed out that these caps are just the right size to discourage people from getting all their television through streaming services instead of through a traditional cable TV package. More →
Comcast is a bit of a wounded beast right now. It’s still smarting from a pair of embarrassing defeats over net neutrality and its failed Time Warner Cable merger. Not to mention, its reputation remains in the gutter after several instances of its poor customer service went viral thanks to customers who recorded their phone calls with the cable giant. But you can’t keep a good corporate super villain down, which is why I’m not surprised to hear speculation that Comcast will make a big splash in the wireless market by buying T-Mobile. More →
Comcast has a problem: It wants to implement data caps but it knows customers hate data caps. Its solution: Call them something other than “data caps.” As DSLReports points out, Comcast is bringing its capped data plans to lucky customers in Florida while simultaneously insisting that it isn’t implementing data caps. More →
Google Fiber is hardly the only threat to ISP mainstays like Comcast and Time Warner Cable these days. There are three times as many wireless accounts as there are cable broadband accounts in the United States, and wireless growth is seen continuing at a much more rapid pace than land-based broadband growth. What’s more, usage patterns are continuing to shift toward mobile devices and away from traditional computers.
The nation’s top cable companies have spent quite a bit of money of late building out large Wi-Fi networks across the country, and they have spent even more money marketing their networks of Wi-Fi hotspots. Some ISPs are even launching their own Wi-Fi only mobile phone services. Why? Because mobile is the battleground of the future and ISPs need to do everything they can to keep customers connected while they’re on the go.
But a new technology is emerging that may threaten to weaken the quality of ISPs’ Wi-Fi networks while strengthening their competitors’ cellular services, and Big Cable has no plans to take things lying down. More →
Comcast CEO Brian Roberts acknowledged this week that you can’t keep raising prices forever… but that doesn’t mean prices can’t go up next month! Ars Technica flags a report from The Hollywood Reporter that reveals Roberts told a Goldman Sachs telecom conference this week that “you can’t keep raising the price [of cable bundles] forever” because “these things have a way of correcting and balancing out before something draconian happens.” However, Ars notes that Comcast is set to unleash a major round of price hikes in several markets across the U.S., including in Oregon and New Mexico. More →
When it comes to customer service, Comcast is an anti-miracle worker, sort of like if Jesus had tried turning water into wine and it came out as King Cobra instead. Sure, it’s still an impressive achievement, but is it really something worth bragging about? Because of this, we weren’t surprised to see CityExplainer’s big report that revealed the Federal Communications Commission has received more than 2,000 complaints about Comcast over just the past three months for reasons spanning from poor customer service to billing errors to data cap policies. More →
You know the old saying that “truth is stranger than fiction”? Well sometimes, they just so happen to intersect.
Not that long ago, there was a great Onion headline that read, “Nation’s Cable Companies Announce They’re Just Going To Take $100 From Everyone.” As anyone who has paid for cable in recent years can attest, cable bills, no matter the provider, have a seemingly miraculous way of inching towards $100/month regardless of whatever package you may have chosen.
Though maligned for its customer support and billing practices, the one thing Comcast decidedly does well is offer fast Internet service. In recent nationwide testing, SpeedTest.net found that Comcast is the fastest nationwide ISP in the country. And now comes word that the company’s fast Internet is about to get a whole lot faster.
During a recent interview with FierceCable, Comcast VP of network architecture Robert Howald said that Comcast has plans to offer gigabit Internet service to all of its customers by 2018.
While there’s no disputing that the picture quality of 4K content is absolutely breathtaking, the transition to a 4K world isn’t going to happen overnight. For starters, 4K HDTVs are relatively expensive and remain something of a curiosity for most mainstream consumers. Even though the price of 4K sets have gone down dramatically in the last 12 months alone, the percentage of 4K sets in living rooms remains small.
Even more limiting is the fact that most content today simply isn’t being produced in 4K. While Netflix is committed to shooting all of its original programming in 4K — and even 6K in the case of House of Cards — they are in the minority. Furthermore, because 4K is so data heavy, bandwidth issues may impede widespread adoption.
Say what you will about Comcast and their customer service, but the company does provide the fastest internet speeds amongst all nationwide ISPs. As we highlighted earlier this month, Comcast Xfinity delivers an average download speed of 104Mbps alongside an average upload speed of 12.7Mbps.
That’s great and all, but with Comcast simultaneously implementing a rigid 300 GB data cap on its users, the company has naturally been accused of teasing users with download speeds that can quickly eat into the 300 GB threshold and subsequently result in fines for going over.