We’ve mentioned this before but there’s really no good reason to rent your modem from your cable company. This is especially true if your cable company is Comcast, which has traditionally charged more for modem rentals than any other major cable company. Ars Technica reports that the Pride of Philadelphia is at it again and has decided to once again raise its modem rental fees up from $8 to $10 per month. More →
One of the amazing things about Comcast’s infamously terrible customer service is that you will get told two completely different and contradictory things by different customer representatives. We have absolutely no idea why Comcast has difficulty implementing consistent policies and practices for how to handle customers but it generates some truly Kafkaesque scenarios in which customers are shuffled through six different representatives who all tell customers things that are wildly at odds with one another. More →
Time Warner Cable and Comcast are two of the largest Internet and pay TV service providers in the country, and they are still pursuing efforts to undergo a merger that would create the single largest ISP in the country. If the merger is successful, that combined entity would also instantly be the most unpopular company in America.
According to the results of an extensive new study that many people will find unsurprising considering the results of similar surveys in the past, Time Warner Cable and Comcast are the two most hated brands in America. More →
The Comcast–Time Warner Cable merger is that rare proposal that’s such a bad idea that it actually brings people of all different political beliefs together. If you look at the website for Stop Mega Comcast, for instance, you’ll see both liberal groups such as Common Cause and conservative outfits such as Glen Beck’s The Blaze are both lined up in mutual opposition to the proposed deal. More →
One of the biggest mysteries in life is why a company that’s as universally hated as Comcast seems to get whatever it wants when it comes to merger approvals. Two new reports — one from Bloomberg and one from Washingtonian — give us some good insight into the bag of sneaky tricks that Comcast uses to get influential lawmakers, journalists and nonprofit organizations to stand by its side. More →
Cable bills have been rising at three times the rate of inflation lately but that doesn’t mean you’re doomed to keep paying higher prices forever. Vox’s Timothy Lee talked with two anonymous Comcast customer service representatives who let him in on the secret tricks that cable customers can use to lower their bills. More →
Comcast is one of the largest pay TV providers in America. And as subscribers know all too well, it’s also one of the slowest when it comes to adopting many of the value-added services that other pay TV subscribers get to enjoy. While the wait for Comcast to come around can often be painful for customers, a bit of good news came late Monday night when it was revealed that HBO Go and Showtime Anytime streaming will finally be made available to Comcast customers who own Roku devices. More →
The merger between Comcast and Time Warner Cable has never been popular and now a major coalition has formed to finally drive a stake through its heart and spread holy water on its ashes. Re/code points out that a new group called StopMegaComcast has just sprouted up and it includes both public interest groups and rival pay TV providers who are united in their opposition to a merger between America’s two most hated companies. More →
Do you want your home broadband services to have strict data caps like the ones on your mobile data plans? Of course you don’t! But that isn’t stopping Comcast and Time Warner Cable from pushing them anyway. More →
Is Comcast really making an effort to improve its customer service? Given how its recent push to improve its image has coincided with its efforts to merge with Time Warner Cable, we remain skeptical. That said, it looks like the company is taking some steps to fix one of the absolute worst aspects of its customer service: Waiting around for cable technicians who may or may not show up on time. More →
Although Comcast has been pledging for a while now to fix its legendarily awful customer service, little seems to have changed so far because nightmare stories of dealing with the company keep popping up on a regular basis. Two more such lurid tales have come to our attention this week that involve Comcast customers who have been doggedly trying to fight bogus fees that together total more than $3,000. More →
Just like how Annie Wilkes felt about Paul Sheldon in Stephen King’s Misery, Comcast says it’s net neutrality’s No. 1 fan. In a blog post written on Comcast’s website Tuesday, Comcast executive vice president David L. Cohen insisted that his company was the best friend that net neutrality has ever had, despite the fact that the company got into hot water for throttling P2P traffic last decade in a case where we found out that Comcast was actively targeting specific protocols such as BitTorrent for throttling. More →
If you’re a Comcast customer, you may have noticed that you couldn’t watch some of your favorite shows at a couple of different points this week. And you weren’t alone — Consumerist reports that Comcast TV outages were widespread this week and that the company has issued a formal apology for the service disruptions, which were apparently so bad that many customers couldn’t get through to Comcast’s customer service lines to complain because they were being flooded with so many calls.