Worst Customer Service Ranking in USA

Believe it or not, there are 5 companies with worse customer service than Comcast

By on July 18, 2014 at 11:15 AM.

Believe it or not, there are 5 companies with worse customer service than Comcast

Comcast may be one of the two most hated companies in America, and it may have terrible customer service according to most accounts, but it turns out that when it comes to customer service in the United States, Comcast is only the sixth-worst company when it comes to providing support to subscribers. The news could be a tiny boost for Comcast — earlier this week, the company had a customer care-related incident that went viral when one of its employees was recorded while he relentlessly tried to prevent a customer, who ended up being a well-known tech blogger, from canceling his service. More →

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Why Is Comcast So Bad

Comcast employees explain why their customer service is so terrible

By on July 16, 2014 at 3:34 PM.

Comcast employees explain why their customer service is so terrible

How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are psychotic. If you look at reviews of Comcast on Glassdoor, we can see that even current and former employees of the company think it does an absolutely terrible job of delivering quality customer service. What their reviews basically boil down to is that Comcast doesn’t offer enough resources or training to its staff to prepare them to deliver quality service and it puts too much emphasis on trying to upsell customers on more expensive service bundles at all costs rather than addressing needs and concerns. More →

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Opinions
Why Is Comcast So Bad

A crazy idea for helping Comcast keep customers: Provide good service

By on July 15, 2014 at 2:35 PM.

A crazy idea for helping Comcast keep customers: Provide good service

By now, you’ve probably heard the ridiculous phone call between former Engadget editor-in-chief Ryan Block and a Comcast representative who refused to let him unsubscribe to Comcast’s service and instead barraged him relentlessly with questions asking him why he’d ever think of leaving the best cable provider in the history of the world. More →

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Why Is Comcast So Bad

Comcast’s brilliant new way to retain subscribers: Refuse to let them cancel

By on July 15, 2014 at 8:30 AM.

Comcast’s brilliant new way to retain subscribers: Refuse to let them cancel

Comcast didn’t earn its reputation as America’s Worst Company overnight — it took years and years of hard work. From offering customers ridiculously overpriced bundle packages, to having the highest fees among any of its competitors, to offering some of the absolute worst customer service of any company in the United States, Comcast has toiled away tirelessly to perfect its craft of angering its own customers, who have little choice but to stick with the cable giant due to the sorry state of America’s home broadband market. More →

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How To Stop The Comcast Time Warner Merger

A step-by-step guide for telling the FCC how you feel about the Comcast-TWC merger

By on July 11, 2014 at 8:30 AM.

A step-by-step guide for telling the FCC how you feel about the Comcast-TWC merger

The Federal Communications Commission on Thursday opened up public comment on the proposed merger between Comcast and Time Warner Cable, which means that you have until August 25th to let the commission know your take on the deal. Comcast issued a press release shortly after public comments opened informing us that the deal will bring “considerable consumer benefits” to everyone without any loss of competition because, hey, it’s not like Comcast and TWC ever bothered trying to compete with one another in the first place. More →

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Comcast TWC Merger Dish Opposes

The Comcast-TWC merger suffers its biggest blow yet

By on July 9, 2014 at 4:11 PM.

The Comcast-TWC merger suffers its biggest blow yet

Is the tide starting to turn inexorably against the hugely unpopular proposed Comcast-TWC merger? The Los Angeles Times brings us word that satellite TV company Dish has officially come out against the merger and has told the Federal Communications Commission that it should block the deal. More →

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Comcast TWC Merger FCC

Here’s our first hint that the Comcast-TWC merger could be in trouble

By on July 8, 2014 at 11:15 PM.

Here’s our first hint that the Comcast-TWC merger could be in trouble

We haven’t really seen any indication yet on how the Federal Communications Commission feels about the proposed merger between Comcast and Time Warner Cable, but some key appointments made this week show us it could be in for a rough ride. Ars Technica’s Jon Brodkin reports that the FCC has appointed two people to its Comcast-TWC merger review team who have in the past been highly critical of major proposed mergers. More →

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Comcast TWC Merger DOJ Emails

Newly exposed emails reveal Comcast execs are disturbingly cozy with DOJ antitrust officials

By on July 2, 2014 at 2:39 PM.

Newly exposed emails reveal Comcast execs are disturbingly cozy with DOJ antitrust officials

Want to know why Comcast’s merger with Time Warner Cable has any chance of passing despite huge opposition from even the company’s own customers, look no further than emails recently uncovered by MuckRock that show Comcast execs have a very friendly relationship with an attorney at the Department of Justice’s antitrust division. More →

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Comcast TWC Merger News

TWC customers are begging the government to kill the Comcast merger

By on July 1, 2014 at 10:45 PM.

TWC customers are begging the government to kill the Comcast merger

What does it say about Comcast and Time Warner Cable that some of the people most opposed to their merger are those who know them the best: Namely, their customers. Ars Technica’s Jon Brodkin has been digging through some of the public comments that have been filed with the New York Public Service Commission and has found that many TWC customers are absolutely pleading with the government to block the merger because they worry the combined companies will provide even worse customer service and will raise prices even higher. More →

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FCC Commissioner Comments

Former FCC Commissioner: ‘We should be ashamed’ of the current state of U.S. broadband

By on June 19, 2014 at 6:55 PM.

Former FCC Commissioner: ‘We should be ashamed’ of the current state of U.S. broadband

Former FCC Commissioner Michael Copps is not happy with the current state of U.S. broadband service under the watch of former top cable lobbyist and current FCC head Tom Wheeler. The longtime consumer advocate spoke on Wednesday during a meeting of internet industry executives and politicians in Washington D.C. and didn’t mince words when discussing the current state of broadband Internet service in the United States. More →

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Comcast Bandwidth Caps Trial Program

Here are all the lucky places where Comcast is testing home broadband caps

By on June 16, 2014 at 4:48 PM.

Here are all the lucky places where Comcast is testing home broadband caps

You know how much you love your Comcast service? Well then just wait until you start getting hit with overage fees for using it too much. The Times Leader reports that Comcast has started new trials of data caps for home broadband services in several big markets around the country, highlighted by Atlanta, Georgia.  More →

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How to Disable Comcast Xfinity Wi-Fi Hotspot

Comcast is turning your home routers into public Wi-Fi hotspots – here’s how to disable them

By on June 11, 2014 at 1:12 PM.

Comcast is turning your home routers into public Wi-Fi hotspots – here’s how to disable them

Comcast has a brand new feature for its Internet subscribers called Xfinity Wi-Fi, but it’s going about it the wrong way, likely making even more enemies in the process. SeattlePi reports that Comcast is turning some of the Wi-Fi routers placed in the homes of subscribers into a “massive public Wi-Fi hotspot network,” but it’s doing so without giving customers the opportunity to opt out before the service is rolled out. More →

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Cable Company Satisfaction Ratings

Over half of cable subscribers would ditch their providers if they had a choice

By on June 6, 2014 at 11:58 AM.

Over half of cable subscribers would ditch their providers if they had a choice

It’s not hard to figure out why cord cutting has become a popular phenomenon: consumers hate their cable providers. Not all of them, of course, but according to a recent survey of more than 3,000 people by management consulting firm cg42, 53% of customers are frustrated by their primary provider and would leave if they had a choice in the matter. Unfortunately, many don’t have a choice, and as Comcast and Time Warner Cable prepare to merge, the choices are about to become even more limited. More →

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