Cord Cutter Data Consumption

Another huge reason for cable companies to fear cord cutters

By on May 14, 2014 at 9:41 AM.

Another huge reason for cable companies to fear cord cutters

Pay TV companies hate cord cutters. The logic behind that hatred seems fairly obvious: pay TV packages are huge revenue generators for these giant companies, and ditching them leads to lost revenue. But there’s another reason pay TV giants like Comcast and Time Warner Cable are afraid of the cord cutting movement. Cord cutters don’t just lead to lost revenue, they also cost companies more money than average subscribers. More →

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Comcast Internet Service

Level 3 calls out Comcast, TWC and others for ‘deliberately harming’ their own broadband service

By on May 6, 2014 at 9:25 AM.

Level 3 calls out Comcast, TWC and others for ‘deliberately harming’ their own broadband service

Level 3, a tier 1 Internet service provider based in Colorado, has called out Comcast, Charter, Time Warner Cable and other top U.S. ISPs for “deliberately harming the service they deliver to their paying customers.” More →

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Why Is Comcast So Bad

How Comcast gets whatever it wants despite being one of America’s most hated companies

By on April 24, 2014 at 12:20 PM.

How Comcast gets whatever it wants despite being one of America’s most hated companies

Comcast may be one of the most hated companies in the United States, but it does have a lot of friends where it matters most: In government. OpenSecrets does a nice job of breaking down Comcast’s extensive ties to current and former government officials, headlined by former FCC commissioner Meredith Baker, who became a lobbyist for Comcast right after leaving her post at the commission, and former FCC chairman Michael Powell, who is now lobbying in favor of the Comcast-Time Warner Cable merger as the head of the National Cable and Telecommunications Association. More →

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Home Internet Speed Test

Study shows you’re probably not getting the broadband speeds you’re paying for

By on April 23, 2014 at 4:07 PM.

Study shows you’re probably not getting the broadband speeds you’re paying for

Broadband Internet service is still painfully expensive in the United States and to make matters worse, a new study shows that most American households aren’t getting the fast data speeds they are paying for. More →

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Comcast Vs. Netflix TWC Merger

Comcast lashes out at Netflix over opposition to TWC merger

By on April 22, 2014 at 11:00 PM.

Comcast lashes out at Netflix over opposition to TWC merger

Gee, do you think that Netflix publicly coming out against the Comcast-Time Warner Cable merger has struck a nerve with Comcast? Within hours of Netflix declaring its opposition to the proposed $45 billion merger, Comcast came out with a statement that accused Netflix of relying on “inaccurate claims and arguments” to make its case. More →

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Comcast Customer Service

Comcast says its customer service does a great job ‘way more than 99%’ of the time

By on April 22, 2014 at 9:15 AM.

Comcast says its customer service does a great job ‘way more than 99%’ of the time

Comcast received the dubious honor of being named the “worst company in America” earlier this month, and it regularly receives poor rankings in customer satisfaction surveys due to complaints that focus on the company’s service quality and problems with the quality of customer service it provides. According to Comcast’s executive vice president David Cohen, however, the company’s bad image makes no sense because its customer service is fantastic. More →

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Comcast-TWC Merger Netflix

Netflix officially comes out against the Comcast-TWC merger

By on April 21, 2014 at 4:49 PM.

Netflix officially comes out against the Comcast-TWC merger

In addition to news on possible price increases, Netflix on Monday also officially took a stance against the proposed $45 billion merger of Comcast and Time Warner Cable. In its letter to shareholders released Monday, Netflix said that a combined Comcast and TWC would “possess even more anticompetitive leverage to charge arbitrary interconnection tolls for access to their customers.” To back up its reasoning, Netflix said that the decline of DSL has made cable Internet the default broadband technology for most Americans and claimed that if the merger were approved then many American households would have “Comcast as the only option for truly high-speed broadband” that offers service of 10Mbps or higher. More →

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Senator Franken Letter To Netflix

Sen. Franken looks to recruit Netflix in his quest to kill the Comcast-TWC merger

By on April 16, 2014 at 5:10 PM.

Sen. Franken looks to recruit Netflix in his quest to kill the Comcast-TWC merger

Senator Al Franken (D, Minn.) has been one of the most vocal critics of the proposed merger between Comcast and Time Warner Cable and now he’s trying to bring in the big guns to help him kill it once and for all. Franken on Wednesday sent a letter to Netflix CEO Reed Hastings asking him or his company to publicly weigh in on a merger that Franken says will hurt competition for online video services going forward. More →

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Comcast TWC Merger Data Caps

Get ready for even more data caps after the Comcast-TWC merger

By on April 15, 2014 at 12:15 AM.

Get ready for even more data caps after the Comcast-TWC merger

As if we didn’t already have enough reasons to be wary of the proposed merger between Comcast and Time Warner Cable, GigaOM gives us a new one: Data caps. GigaOM points out that Time Warner Cable and Cablevision are the only two major cable companies in the United States that haven’t yet imposed data caps on their customers but that could change if TWC gets gobbled up by Comcast as part of a $45 billion acquisition. More →

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Comcast Netflix Streaming Speeds

Netflix streaming speeds see major boost after Comcast payouts

By on April 14, 2014 at 7:15 PM.

Netflix streaming speeds see major boost after Comcast payouts

Surprise! Paying off Comcast does have its benefits. Less than two months after coming to a peering arrangement with Comcast where it agreed to make regular payments to the cable giant to ensure high-quality streaming for its customers, Netflix reported that average streaming speeds have surged by 65% on Comcast’s network. In fact, the increase in streaming speeds was so large that Comcast jumped ahead a full six spots in Netflix’s rankings of Internet service providers and now is the fifth-fastest ISP for Netflix streaming in the United States with an average speed of 2.5Mbps. More →

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Opinions
Why The Comcast TWC Merger Is Bad

Comcast’s case for merging with TWC is an insult to our intelligence

By on April 10, 2014 at 12:14 PM.

Comcast’s case for merging with TWC is an insult to our intelligence

Comcast thinks very, very poorly of our intelligence. That’s the only conclusion I can come to after reading up on the company’s testimony in the Senate on Wednesday in which it hilariously tried to convince us that it’s really a tiny little underdog in the content distribution world that needs to merge with Time Warner Cable so it can stand up to the big bullies at Google, Amazon, Apple and Microsoft. To illustrate this point, as LA Times columnist Michael Hiltzik points out, the company passed around a ridiculous chart showing how small its market cap is compared to its “competitors.”

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Why Is Comcast So Bad

Comcast says it’s ‘bothered’ that its customer service is terrible

By on April 9, 2014 at 11:00 PM.

Comcast says it’s ‘bothered’ that its customer service is terrible

During a Senate hearing on the Comcast-Time Warner Cable merger Wednesday, Comcast executive vice president David Cohen finally addressed what multiple customer satisfaction surveys have said over and over and over and over and over again: Comcast and Time Warner Cable both have terrible customer service. The Washington Post reports that Cohen said Wednesday that “it bothers us we have so much trouble delivering high quality of service to customers on a regular basis” and that “sometimes, we need a kick in the butt.”

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Comcast TWC Merger Testimony

Comcast makes its case for the TWC merger, says millions of Americans will benefit

By on April 9, 2014 at 12:41 PM.

Comcast makes its case for the TWC merger, says millions of Americans will benefit

The proposed $45 billion merger between pay TV and Internet service giants Comcast and Time Warner Cable has been met with staunch opposition from consumers, rivals and several watchdog groups. On Wednesday, Comcast will make its case to the U.S. Senate Judiciary Committee in an effort to convince regulators and the general public that the merger benefits not just the companies involved and their shareholders, but also American consumers. More →

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