Why Is Comcast So Bad

Long-suffering Comcast customer gets his problem fixed only after his story goes viral on Reddit

By on August 18, 2014 at 12:10 PM.

Long-suffering Comcast customer gets his problem fixed only after his story goes viral on Reddit

Comcast has racked up an impressive tally of customer service horror stories that have gone viral on social media over just the last month. The latest such story involves a customer who tried in vain for 6 months to get assorted problems fixed and only really got Comcast’s attention once his story hit the front page of Reddit. More →

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Comcast FCC Commissioner Dinner

‘Insulted’ Comcast withdraws funding from FCC commissioner’s dinner

By on August 15, 2014 at 8:30 AM.

‘Insulted’ Comcast withdraws funding from FCC commissioner’s dinner

You see what you did, you meanies? You insulted Comcast so much that it’s decided not to spend $110,000 sponsoring a dinner to honor an FCC commissioner who will hold significant influence over the fate of its merger with Time Warner Cable. Deadline Hollywood reports that Comcast, which earlier this week said it was “insulting” to think there was anything shady about spending that much money to honor one of the most important telecom regulators in the country, said that it’s withdrawing funding for the dinner and that it’s asking that “there be no recognition of Comcast at the dinner.” More →

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Opinions
Why Is Comcast So Bad

Think Comcast’s service sucks now? Just wait until it merges with TWC

By on August 14, 2014 at 1:43 PM.

Think Comcast’s service sucks now? Just wait until it merges with TWC

If they weren’t being paid ungodly sums to shill for one of America’s most hated companies, I’d almost feel sorry for Comcast’s top PR execs right now. The reason is because they now have an impossible task of trying to put out multiple fires all over the place as more and more customers are recording their interactions with the company and posting them all over the Internet, where they immediately go viral on Reddit and other hot social media sites. More →

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Why Is Comcast So Bad

Comcast customer tries to cancel service, gets put on hold for over 3 hours until office closes

By on August 13, 2014 at 11:20 AM.

Comcast customer tries to cancel service, gets put on hold for over 3 hours until office closes

The hits just keep coming for Comcast. It was bad enough when Ryan Block recorded the infamous customer service call from hell and when another Comcast customer showed how Comcast would only refund bogus charges to his account after he revealed to them that he’d recorded a phone call with a rep who explicitly said the charges wouldn’t apply. Now Comcast is having to deal with yet another instance of embarrassingly bad service: A customer who tried to cancel his account and was promptly put on hold for three-and-a-half hours until Comcast’s customer retention offices had closed for the day. More →

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Comcast FCC Commissioner Clyburn Dinner

Comcast: It’s ‘insulting’ to think there’s anything shady about us paying $110,000 to honor an FCC commissioner

By on August 12, 2014 at 11:30 AM.

Comcast: It’s ‘insulting’ to think there’s anything shady about us paying $110,000 to honor an FCC commissioner

Comcast really, really doesn’t like it when you talk about the enormous piles of cash it’s burning to jam its proposed merger with Time Warner Cable through the regulatory process. Comcast was not at all happy when we wrote about its decision to invite an attorney at the Department of Justice’s antitrust division to a Winter Olympics kickoff party less than a month before it announced its plan to merge with TWC, for instance. And now Politico reports that Comcast again finds itself in the midst of controversy after it recently revealed that it will be paying $110,000 to sponsor a dinner honoring current FCC commissioner Mignon Clyburn. More →

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Why Is Comcast So Bad

The one thing you absolutely need to do to get bogus Comcast charges refunded

By on August 11, 2014 at 11:00 AM.

The one thing you absolutely need to do to get bogus Comcast charges refunded

Comcast’s PR issues are far from over following that customer care call from hell that went viral. A similar recording published online by a Comcast customer reveals that anyone who wants to make sure that their problems with the company get fixed just has to do one simple thing: Record the call and play it back to them if they give you problems at a later date. More →

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Comcast Worst Customer Service

Here’s the secret trick to make Comcast give you good customer service

By on August 7, 2014 at 11:00 AM.

Here’s the secret trick to make Comcast give you good customer service

By now, we all know about Comcast’s customer service — it really is terrible and it’s a direct reflection of the fact that Comcast is much more interested in upselling you on pricier products than on actually fixing your problems. However, The Verge’s Adrianne Jeffries has just written a killer new report that reveals that there’s a secret way to get Comcast to give you the customer service you deserve. More →

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Comcast TWC Vs. Google Fiber

You won’t believe what happens when Comcast and TWC face actual competition

By on August 5, 2014 at 8:10 AM.

You won’t believe what happens when Comcast and TWC face actual competition

For the past couple of years, we’ve been alternately amused and horrified whenever cable company bigwigs have told us that we don’t really “need” fast speeds like those offered by Google Fiber, so why bother significantly investing in infrastructure upgrade? It turns out, however, that both Comcast and Time Warner Cable have quickly changed their tunes now that they’re feeling the actual heat of free market competition for the first time in years. More →

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How To Cancel Comcast Service

How to cancel Comcast without going through customer service hell

By on August 4, 2014 at 2:40 PM.

How to cancel Comcast without going through customer service hell

With the insane Comcast cancellation call still fresh in our minds, the idea of having to make that call yourself can be a little daunting. Who wants to sit through an endless diatribe from a grumpy Comcast customer service agent, even if the representative isn’t as combative or persistent as the one Ryan Block dealt with? Thankfully, you might not have to once you read through this leaked guidelines manual for members of the Comcast retention team. More →

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Why Is Comcast So Bad

Here’s why your cable guy never shows up on time

By on August 4, 2014 at 11:35 AM.

Here’s why your cable guy never shows up on time

Now we know why Comcast’s customer service is so terrible — basically, Comcast puts enormous pressure on its employees to upsell its customers on more expensive services while putting significantly less pressure on them to resolve customer problems effectively. And now The Verge has written a new report that seemingly solves the mystery of why Comcast’s technicians almost never show up on time, and unsurprisingly it’s because Comcast has once again decided that its bottom line is more important than delivering good service. More →

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Why Is Comcast So Bad

This is what Comcast instructed employees to do following viral-call-gate

By on July 30, 2014 at 1:25 PM.

This is what Comcast instructed employees to do following viral-call-gate

Comcast’s customer care service is a mess, as many affected customers and even former and current employees will attest, no matter what the company says in public. It all became even clearer following that customer call that was recorded by a certain tech personality, and which quickly went viral, as it revealed that Comcast is desperately trying to put a stop to service cancellations. The company took immediate action by apologizing for the incident and explaining its customer care policies publicly. Internally, the company served its employees a new memo supposed to be a reminder of its “customer interaction policy.” More →

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Why Is Comcast So Bad

The most shocking thing about the infamous ‘Comcast phone call from hell’

By on July 29, 2014 at 3:53 PM.

The most shocking thing about the infamous ‘Comcast phone call from hell’

The infamous call between Ryan Block and a Comcast retention agent in which the rep refused to let Block unsubscribe from Comcast genuinely surprised me. Not because it wasn’t something I expected out of Comcast — there’s a very good reason it and Time Warner Cable are America’s two most hated companies, after all — but more because in the days following the call, several current and former Comcast employees reached out to me to talk about how Comcast’s policies are basically designed to make both their lives and their customers’ lives a living hell. More →

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Comcast Customer Care Internet Speed

Is Comcast lying about its Internet speeds to prevent service cancellations?

By on July 23, 2014 at 12:37 PM.

Is Comcast lying about its Internet speeds to prevent service cancellations?

Comcast’s customer care cancellation call crisis continues with a new episode, as IBTimes took a closer look at the claims made during that customer service call by the company’s representative who repeatedly said Comcast’s broadband is the fastest, wondering whether Comcast is purposely instructing its employees to lie about data speeds. More →

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