Why do people hate cable companies? If you ask 100 different people you’ll get 100 different answers, but there will undoubtedly be a few common threads that run through the vast majority of them. Poor customer service will likely be somewhere near the top of the list. While just about every major cable company in the country has acknowledged customer care issues to some degree, progress in this area is painfully slow and cable companies are regularly at the bottom of surveys that deal with customer service.
High prices are another pain point, and quality of service often comes up when people complain about their cable providers. When people pay $80, $120, even $200 or more per month, they want their Internet speeds to be as fast as advertised, and every outage stings more than the last.
People constantly take to the Internet to discuss why they hate their cable company and we’ve heard practically every story there is to hear, but there’s one unique perspective that hasn’t been explored: Why does Brian Roberts, CEO of what may be the most disliked cable company in the country, think people hate cable companies so much? More →