Opinions
Why Is Comcast So Bad

The most shocking thing about the infamous ‘Comcast phone call from hell’

By on July 29, 2014 at 3:53 PM.

The most shocking thing about the infamous ‘Comcast phone call from hell’

The infamous call between Ryan Block and a Comcast retention agent in which the rep refused to let Block unsubscribe from Comcast genuinely surprised me. Not because it wasn’t something I expected out of Comcast — there’s a very good reason it and Time Warner Cable are America’s two most hated companies, after all — but more because in the days following the call, several current and former Comcast employees reached out to me to talk about how Comcast’s policies are basically designed to make both their lives and their customers’ lives a living hell. More →

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Comcast Customer Care Internet Speed

Is Comcast lying about its Internet speeds to prevent service cancellations?

By on July 23, 2014 at 12:37 PM.

Is Comcast lying about its Internet speeds to prevent service cancellations?

Comcast’s customer care cancellation call crisis continues with a new episode, as IBTimes took a closer look at the claims made during that customer service call by the company’s representative who repeatedly said Comcast’s broadband is the fastest, wondering whether Comcast is purposely instructing its employees to lie about data speeds. More →

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Comcast Customer Care Cancellation

This is how Comcast explains its awful customer care

By on July 22, 2014 at 5:50 PM.

This is how Comcast explains its awful customer care

A call to Comcast’s customer service last week went viral, as a customer who also happens to be a well-known tech blogger recorded the call with a Comcast employee, who tried to do everything humanly possible to prevent a service cancellation. Comcast is apparently very sorry about the incident, and the company published a memo in The Consumerist, where the company’s COO Dave Watson tried to explain the company’s side of the story. More →

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AT&T Verizon Comcast Net Neutrality

This is what AT&T, Verizon and Comcast told the FCC about net neutrality

By on July 21, 2014 at 9:00 PM.

This is what AT&T, Verizon and Comcast told the FCC about net neutrality

After a last minute extension last week, the FCC has finally stopped taking comments regarding the controversial net neutrality proposal. We don’t know what effect over 1 million comments will have on the decision, but we do know what the public is saying: fast lanes are not acceptable and corporations shouldn’t control access to the Internet. More →

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Worst Customer Service Ranking in USA

Believe it or not, there are 5 companies with worse customer service than Comcast

By on July 18, 2014 at 11:15 AM.

Believe it or not, there are 5 companies with worse customer service than Comcast

Comcast may be one of the two most hated companies in America, and it may have terrible customer service according to most accounts, but it turns out that when it comes to customer service in the United States, Comcast is only the sixth-worst company when it comes to providing support to subscribers. The news could be a tiny boost for Comcast — earlier this week, the company had a customer care-related incident that went viral when one of its employees was recorded while he relentlessly tried to prevent a customer, who ended up being a well-known tech blogger, from canceling his service. More →

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Why Is Comcast So Bad

Comcast employees explain why their customer service is so terrible

By on July 16, 2014 at 3:34 PM.

Comcast employees explain why their customer service is so terrible

How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are psychotic. If you look at reviews of Comcast on Glassdoor, we can see that even current and former employees of the company think it does an absolutely terrible job of delivering quality customer service. What their reviews basically boil down to is that Comcast doesn’t offer enough resources or training to its staff to prepare them to deliver quality service and it puts too much emphasis on trying to upsell customers on more expensive service bundles at all costs rather than addressing needs and concerns. More →

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Opinions
Why Is Comcast So Bad

A crazy idea for helping Comcast keep customers: Provide good service

By on July 15, 2014 at 2:35 PM.

A crazy idea for helping Comcast keep customers: Provide good service

By now, you’ve probably heard the ridiculous phone call between former Engadget editor-in-chief Ryan Block and a Comcast representative who refused to let him unsubscribe to Comcast’s service and instead barraged him relentlessly with questions asking him why he’d ever think of leaving the best cable provider in the history of the world. More →

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Why Is Comcast So Bad

Comcast’s brilliant new way to retain subscribers: Refuse to let them cancel

By on July 15, 2014 at 8:30 AM.

Comcast’s brilliant new way to retain subscribers: Refuse to let them cancel

Comcast didn’t earn its reputation as America’s Worst Company overnight — it took years and years of hard work. From offering customers ridiculously overpriced bundle packages, to having the highest fees among any of its competitors, to offering some of the absolute worst customer service of any company in the United States, Comcast has toiled away tirelessly to perfect its craft of angering its own customers, who have little choice but to stick with the cable giant due to the sorry state of America’s home broadband market. More →

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How To Stop The Comcast Time Warner Merger

A step-by-step guide for telling the FCC how you feel about the Comcast-TWC merger

By on July 11, 2014 at 8:30 AM.

A step-by-step guide for telling the FCC how you feel about the Comcast-TWC merger

The Federal Communications Commission on Thursday opened up public comment on the proposed merger between Comcast and Time Warner Cable, which means that you have until August 25th to let the commission know your take on the deal. Comcast issued a press release shortly after public comments opened informing us that the deal will bring “considerable consumer benefits” to everyone without any loss of competition because, hey, it’s not like Comcast and TWC ever bothered trying to compete with one another in the first place. More →

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Comcast TWC Merger Dish Opposes

The Comcast-TWC merger suffers its biggest blow yet

By on July 9, 2014 at 4:11 PM.

The Comcast-TWC merger suffers its biggest blow yet

Is the tide starting to turn inexorably against the hugely unpopular proposed Comcast-TWC merger? The Los Angeles Times brings us word that satellite TV company Dish has officially come out against the merger and has told the Federal Communications Commission that it should block the deal. More →

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Comcast TWC Merger FCC

Here’s our first hint that the Comcast-TWC merger could be in trouble

By on July 8, 2014 at 11:15 PM.

Here’s our first hint that the Comcast-TWC merger could be in trouble

We haven’t really seen any indication yet on how the Federal Communications Commission feels about the proposed merger between Comcast and Time Warner Cable, but some key appointments made this week show us it could be in for a rough ride. Ars Technica’s Jon Brodkin reports that the FCC has appointed two people to its Comcast-TWC merger review team who have in the past been highly critical of major proposed mergers. More →

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Comcast TWC Merger DOJ Emails

Newly exposed emails reveal Comcast execs are disturbingly cozy with DOJ antitrust officials

By on July 2, 2014 at 2:39 PM.

Newly exposed emails reveal Comcast execs are disturbingly cozy with DOJ antitrust officials

Want to know why Comcast’s merger with Time Warner Cable has any chance of passing despite huge opposition from even the company’s own customers, look no further than emails recently uncovered by MuckRock that show Comcast execs have a very friendly relationship with an attorney at the Department of Justice’s antitrust division. More →

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Comcast TWC Merger News

TWC customers are begging the government to kill the Comcast merger

By on July 1, 2014 at 10:45 PM.

TWC customers are begging the government to kill the Comcast merger

What does it say about Comcast and Time Warner Cable that some of the people most opposed to their merger are those who know them the best: Namely, their customers. Ars Technica’s Jon Brodkin has been digging through some of the public comments that have been filed with the New York Public Service Commission and has found that many TWC customers are absolutely pleading with the government to block the merger because they worry the combined companies will provide even worse customer service and will raise prices even higher. More →

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