If you’ve got the skills to pull it off, there’s a very simple thing you can do to simultaneously shame and troll your ISP for your underperforming Internet service. At least one Comcast customer has pulled off a brilliant scheme that works by setting up a Raspberry Pi bot that automatically tweets at Comcast whenever Internet speeds are far below what’s promised in the contract. More →
Cable industry lobbyists who represent big names like Comcast and Time Warner Cable are furious right now, which obviously means Washington is cooking something up that stands to benefit consumers rather than help big cable line cable companies’ pockets. Last time lobbyists were this angry, the Federal Communication Commission ended up passing new net neutrality laws. This time around, the FCC may end up tackling one of the biggest scams in pay TV. More →
In case you don’t know, Comcast is starting to get more aggressive in rolling out its data caps across the country. Many of its customers have complained loudly about the unfairness of these data caps despite the fact that Comcast insists they’re all about “fairness.” In a new Bloomberg article about Comcast’s data caps, the company tries to explain why these caps are really about fairness to its customers, although in reality this justification is a giant pile of nonsense. More →
For years I have had a dream of having actual competition for my home broadband services. This is because Comcast has had a monopoly on broadband services in my Boston neighborhood for as long as I’ve lived here. Even on days when Comcast isn’t actively annoying me — and I’ll admit that my experience with the company has gotten better over the past couple of years — I still want to have a competitive choice.
But now it looks like I may finally have a savior, although it has a lot of questions it needs to answer before it’s ready for prime time. More →
I bash Comcast pretty regularly but that doesn’t mean I think everything wrong with the cable industry is Comcast’s fault. In fact, I think Comcast is right when it says the ridiculous increases in cable prices over the past several years have been driven primarily by content providers jacking up their rates for the right to carry their shows. If you want an illustration of how this works, look no further than a new New York Post report about cable networks’ furious reactions to Comcast breaking up its giant, pricey bundles of channels into smaller, more affordable ones. More →
Comcast has done plenty of things to frustrate subscribers over the years. In fact, some of the company’s recent moves are bad for all of us, not just for its own subscribers. The latest customer complaint making the rounds might be one of the most frustrating ones we’ve seen though, namely because it will likely only impact the savviest of Comcast’s Internet users, and it appears to be completely impossible to prevent.
That’s right, Comcast customers, get ready for an unstoppable wave of spam-like pop-ups in your web browser courtesy of your favorite Internet service provider. More →
In case you haven’t noticed, Comcast is intensely disliked by many of its customers. While Comcast has rightly noted that customer satisfaction ratings for Internet service providers everywhere are less than stellar, it’s still the case that Comcast typically performs even worse in customer satisfaction surveys compared to rivals like Charter, Cox and Verizon FiOS. Ars Technica recently took a dive into the Federal Communications Commissions’ database of complaints about Internet service providers and found that Comcast generated more complaints to the FCC from customers than all complaints about AT&T, Verizon and Time Warner Cable put together. More →
Comcast, your “favorite” cable and Internet service provider, has had a breakthrough when it comes to delivering super-fast Internet to customers. Rather than replacing the existing infrastructure with optical fiber, a lengthy and expensive project for any Internet provider, Comcast may be able to deliver impressive data speeds over existing cable lines with the help of software. More →
Yet another problem with Comcast data caps: Customers have no idea why they’re exceeding their limits
Comcast sure knows how to bring out the love from its customer base. Cut Cable Today recently filed a FOIA request to the Federal Communications Commission and discovered that the commission has received over 13,000 complaints so far related to specifically to Comcast’s implementation of data caps. It seems that, contrary to what Comcast believes, many people don’t see the “fairness” in Comcast’s introduction of metered usage in the home broadband market. More →
We have covered Comcast’s data cap policy a number of times here on BGR, and it’s a widely discussed topic across the web. It’s a pure money grab by Comcast that has absolutely nothing to do with congestion or quality of service, unlike arguments in favor of wireless data caps. And the policy isn’t just bad for Comcast subscribers in capped markets who might have to pay more to use popular services like Netflix and YouTube, it’s bad for us all.
When Comcast CEO Brian Roberts discusses the company’s data cap pilot, which is now live in nearly 30 markets, he tends to focus on the idea that forcing households that use more data to pay more money is all about fairness. Well, since we know Comcast’s caps are all about money and not about a technical need to limit people’s usage, we have a pretty simple idea that might actually make Comcast’s data cap plan more consumer-friendly. More →
Why do people hate cable companies? If you ask 100 different people you’ll get 100 different answers, but there will undoubtedly be a few common threads that run through the vast majority of them. Poor customer service will likely be somewhere near the top of the list. While just about every major cable company in the country has acknowledged customer care issues to some degree, progress in this area is painfully slow and cable companies are regularly at the bottom of surveys that deal with customer service.
High prices are another pain point, and quality of service often comes up when people complain about their cable providers. When people pay $80, $120, even $200 or more per month, they want their Internet speeds to be as fast as advertised, and every outage stings more than the last.
People constantly take to the Internet to discuss why they hate their cable company and we’ve heard practically every story there is to hear, but there’s one unique perspective that hasn’t been explored: Why does Brian Roberts, CEO of what may be the most disliked cable company in the country, think people hate cable companies so much? More →
I’ve long said that major tech companies need to start realizing the threat that Comcast’s data cap scheme represents to their online video streaming businesses and now it looks like one of them has taken the lead. In an interview with CordCutting.com, Sling TV CEO Roger Lynch explains why Comcast’s data caps are potentially damaging for streaming services and why Comcast gains an unfair advantage over competitors when it creates its own TV streaming service that isn’t subject to any data limits. More →