Comcast TWC Merger

Comcast’s customer service is so bad that it might end up undoing the TWC merger

By on February 12, 2015 at 8:30 AM.

Comcast’s customer service is so bad that it might end up undoing the TWC merger

Comcast’s bad customer service is almost legendary at this point. New stories pop up nearly every day that involve people being horribly mistreated by Comcast’s customer care team, and each one is more cringeworthy than the last. Examples from the past few weeks alone involve Comcast calling a subscriber an “a**hole” on her bill, Comcast calling a 63-year-old woman “super b*tch” on her bill, and one particularly ridiculous story of a couple who couldn’t get help with their Comcast service until someone complained to Comcast CEO Brian Roberts’s mother on their behalf.

Survey after survey finds that Comcast’s customer service ranks among the worst in the country, and now it looks like the company’s terrible customer care might end up helping to prevent its proposed merger with Time Warner Cable. More →

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Opinions
Why Is The Comcast TWC Merger So Bad

Comcast’s most laughable claim about the TWC merger

By on February 11, 2015 at 2:00 PM.

Comcast’s most laughable claim about the TWC merger

By now, we’re all familiar with Comcast’s litany of customer service horrors. Whether it’s telling customers that they’re going to be locked in at a low rate for a year before jacking up their prices after just three months, disconnecting customers repeatedly during service calls, allegedly pulling unauthorized credit reports, calling customers obscene names on their own bills or using insane people to mentally bludgeon customers into not cancelling their service, Comcast has basically written the book on finding creative ways to not give you what you want. More →

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Why Is Comcast So Bad

Woman gets results from Comcast only after telling CEO’s mom her son’s company is terrible

By on February 10, 2015 at 1:55 PM.

Woman gets results from Comcast only after telling CEO’s mom her son’s company is terrible

Tattling on someone to their mother isn’t typically the way adults go about getting results… but then again, Comcast isn’t your typical company and special measures are usually required to get things done. More →

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Comcast Vs. Dish Vs. Charter Vs. TWC

Congrats, Comcast: You’re now only America’s second most hated pay TV provider

By on February 5, 2015 at 10:15 PM.

Congrats, Comcast: You’re now only America’s second most hated pay TV provider

For the past year, Comcast has ruled the roost as America’s most disliked pay TV provider but this year it seems it has some major competition. Via Bloomberg, a new Harris poll of more than 27,000 American consumers found that Dish was actually the most disliked pay TV provider and was in fact America’s third-most hated company overall.

More →

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Why Is Comcast So Bad

Comcast’s latest epic blunder: Calling a 63-year-old woman ‘super b*tch’ on her bill

By on February 5, 2015 at 2:00 PM.

Comcast’s latest epic blunder: Calling a 63-year-old woman ‘super b*tch’ on her bill

The Comcast customer who got called an “a**hole” on her monthly bill can rejoice — she’s got company. Chicago’s WGN TV reports that 63-year-old Mary Bauer of Addison, Illinois was recently shocked when she found that her latest Comcast bill was addressed to someone named “Super B*tch Bauer.” More →

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Comcast Broadband

Comcast just got a major ego boost from the FCC

By on January 30, 2015 at 6:00 PM.

Comcast just got a major ego boost from the FCC

On Thursday, the Federal Communications Commission voted in favor of a new standard for broadband Internet. From now on, anything less than 25Mbps downstream and 1Mbps upstream is no longer considered broadband — but there has been one unexpected (and perhaps unwanted) victor as result.

As of January 29th, Comcast’s broadband market share is now greater than 50%. More →

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Why Is Comcast So Bad

Comcast is sorry it called customer an ‘a**hole’ on their bill

By on January 28, 2015 at 4:45 PM.

Comcast is sorry it called customer an ‘a**hole’ on their bill

Anyone who has worked in customer service knows that it can be a miserable job that involves dealing with rude, angry people. That said, the generally accepted way to deal with rude customers is to keep any such negative feelings about them to yourself, or at the very most only share them with your friends and colleagues. This unwritten rule doesn’t seem to have stopped one Comcast customer service representative from changing a customer’s first name to “A**hole” in the company’s database and keeping it there until the customer received their monthly bill with the expletive written at the top of the page. More →

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Why Is Comcast So Bad

Just when you thought Comcast couldn’t get any worse…

By on January 26, 2015 at 8:45 AM.

Just when you thought Comcast couldn’t get any worse…

We really shouldn’t be surprised by nightmare Comcast stories anymore… but somehow the company keeps coming up with creative ways to deliver terrible service. The Philadelphia Inquirer brings us the story of Louis Moravec and Susan Thauer, two Philly residents who had an impossible time getting Comcast to actually come out to their new place and hook them up with Internet services. In fact, what should have been a simple one-afternoon process ending up taking three weeks and an estimate 50 hours on the phone with Comcast customer service representatives. More →

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Comcast Time Warner Cable Merger Support

Finally: We’ve found a group of consumers who will benefit from the Comcast-TWC merger

By on January 23, 2015 at 8:20 AM.

Finally: We’ve found a group of consumers who will benefit from the Comcast-TWC merger

Comcast and Time Warner Cable have long insisted that their proposed merger will have big benefits for consumers, although opinion polls of consumers have shown that this argument hasn’t proven very persuasive. That said, consumers in Michigan actually have a very good reason to support the merger because it will mean that Comcast will leave them alone. More →

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Why Is Time Warner Cable So Bad

Petition asks FCC to block Comcast-TWC merger just because TWC is so awful

By on January 21, 2015 at 9:48 AM.

Petition asks FCC to block Comcast-TWC merger just because TWC is so awful

Comcast and Time Warner Cable both have horrible reputations for customer service but is that alone a reason to block their proposed merger? Ars Technica reports that a new petition filed with the Federal Communications Commission by telecom analyst Bruce Kushnick of the New Networks Institute argues just that. More →

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Why Is Comcast So Bad

Comcast accused of illegally pulling credit reports despite being explicitly told ‘no’

By on January 15, 2015 at 11:46 AM.

Comcast accused of illegally pulling credit reports despite being explicitly told ‘no’

Another day, another unhappy Comcast customer. The International Business Times reports that Chicago resident and Comcast subscriber Keith Santangelo has filed a lawsuit against the company alleging that it ran an unauthorized credit check on him despite the fact that he paid the company a $50 fee to waive the check and that he explicitly told the company he didn’t want them to pull his credit report. More →

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Opinions
Comcast Time Warner Cable Merger Opposition

There’s something for almost everyone to hate about the Comcast-TWC merger

By on January 15, 2015 at 8:30 AM.

There’s something for almost everyone to hate about the Comcast-TWC merger

Unless you’re an executive at Comcast or Time Warner Cable, there’s probably a good reason for you to oppose the two companies’ merger. Whether you’ve dealt with either company’s miserable customer service, been slapped with unexplained fee hikes, or just are sick of seeing the home broadband market dominated by a tiny number of players who have set up their own regional monopolies… these are all solid reasons to oppose Comcast and TWC’s proposed union. More →

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Why is Comcast So Bad

Who does Comcast think it’s kidding?

By on January 8, 2015 at 4:45 PM.

Who does Comcast think it’s kidding?

On the first day of 2015, we shared one of the most incredibly frustrating tales of a Comcast customer service call gone wrong that we’ve ever heard, but at CES this week, the service provider promised that those calls will soon be a thing of the past.

More →

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