When it comes to customer service, Comcast is an anti-miracle worker, sort of like if Jesus had tried turning water into wine and it came out as King Cobra instead. Sure, it’s still an impressive achievement, but is it really something worth bragging about? Because of this, we weren’t surprised to see CityExplainer’s big report that revealed the Federal Communications Commission has received more than 2,000 complaints about Comcast over just the past three months for reasons spanning from poor customer service to billing errors to data cap policies. More →
You know the old saying that “truth is stranger than fiction”? Well sometimes, they just so happen to intersect.
Not that long ago, there was a great Onion headline that read, “Nation’s Cable Companies Announce They’re Just Going To Take $100 From Everyone.” As anyone who has paid for cable in recent years can attest, cable bills, no matter the provider, have a seemingly miraculous way of inching towards $100/month regardless of whatever package you may have chosen.
Though maligned for its customer support and billing practices, the one thing Comcast decidedly does well is offer fast Internet service. In recent nationwide testing, SpeedTest.net found that Comcast is the fastest nationwide ISP in the country. And now comes word that the company’s fast Internet is about to get a whole lot faster.
During a recent interview with FierceCable, Comcast VP of network architecture Robert Howald said that Comcast has plans to offer gigabit Internet service to all of its customers by 2018.
While there’s no disputing that the picture quality of 4K content is absolutely breathtaking, the transition to a 4K world isn’t going to happen overnight. For starters, 4K HDTVs are relatively expensive and remain something of a curiosity for most mainstream consumers. Even though the price of 4K sets have gone down dramatically in the last 12 months alone, the percentage of 4K sets in living rooms remains small.
Even more limiting is the fact that most content today simply isn’t being produced in 4K. While Netflix is committed to shooting all of its original programming in 4K — and even 6K in the case of House of Cards — they are in the minority. Furthermore, because 4K is so data heavy, bandwidth issues may impede widespread adoption.
Say what you will about Comcast and their customer service, but the company does provide the fastest internet speeds amongst all nationwide ISPs. As we highlighted earlier this month, Comcast Xfinity delivers an average download speed of 104Mbps alongside an average upload speed of 12.7Mbps.
That’s great and all, but with Comcast simultaneously implementing a rigid 300 GB data cap on its users, the company has naturally been accused of teasing users with download speeds that can quickly eat into the 300 GB threshold and subsequently result in fines for going over.
We recently wrote about an awful pay TV scam that’s hiding in plain sight. Cable and satellite TV providers charge you as much as a monthly Netflix subscription or even more to rent a cable box that allows you to use their services. You’ll likely end up paying hundreds of dollars for this box over the course of your contract, and then you’ll have to pay hundreds more or return the box when it comes time to move or cancel your service.
Of course, pay TV companies are also Internet service providers, and they double up and pull the same move with your modem. As is often the case with cable boxes, however, you can fight back against these bogus charges by purchasing your own hardware. More →
Comcast is not a well loved company in the United States. Somewhat paradoxically, however, Comcast also happens to be the ISP with the fastest overall speeds of any nationwide provider in the country. SpeedTest.net this week announced its first-ever awards for ISPs in the U.S. and it found that Comcast’s Xfinity was the fastest overall service with an average download speed of just under 105Mbps and an average upload speed of 12.7Mbps. More →
Services like Netflix are driving U.S. households to cut the cord at an unprecedented rate, and studies suggest that impressive rate won’t be slowing anytime soon. The unbreakable bundles, poor customer service and high cost of pay TV packages has made consumers all too eager to ditch their cable and satellite TV services, so it makes sense that cord cutting has exploded now that entertainment is widely available elsewhere.
As if the reasons to loathe pay TV service providers weren’t already numerous enough, a recent report sheds new light on a scam that cable and satellite TV companies have been pulling for years. And the worst part is that people have known about it all along, they just never realized how bad it was. More →
Comcast has earned a reputation as one of America’s most hated companies and there are plenty of people in the media who slam the cable giant on a regular basis. That’s why we’re intrigued about Re/code’s new report claiming that NBCUniversal, which is owned by Comcast, is about to invest hundreds of millions of dollars into two major media companies that have in the past been some of its toughest critics. More →
Following Verizon’s recent acquisition of AOL, the industry and readers at large are waiting to see if and how the deal might affect the news sites Verizon now owns, including Huffington Post, TechCrunch and Engadget. Considering Verizon has long been one of net neutrality’s biggest enemies, the worries are fairly obvious.
If there’s one company that readers are likely even more concerned about, it’s Comcast, which has long been the subject of widespread Internet wrath do to complaints surrounding poor service and even worse customer service.
Now, it looks like Comcast is in talks to buy some of its biggest critics. More →
When companies willfully ignore viable and increasingly dangerous threats to their business, well, it typically doesn’t end well. Especially in the fast moving world of tech, being able to pinpoint strategic threats and address them quickly is imperative.