Comcast Worst Customer Service

Here’s the secret trick to make Comcast give you good customer service

By on August 7, 2014 at 11:00 AM.

Here’s the secret trick to make Comcast give you good customer service

By now, we all know about Comcast’s customer service — it really is terrible and it’s a direct reflection of the fact that Comcast is much more interested in upselling you on pricier products than on actually fixing your problems. However, The Verge’s Adrianne Jeffries has just written a killer new report that reveals that there’s a secret way to get Comcast to give you the customer service you deserve. More →

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Comcast TWC Vs. Google Fiber

You won’t believe what happens when Comcast and TWC face actual competition

By on August 5, 2014 at 8:10 AM.

You won’t believe what happens when Comcast and TWC face actual competition

For the past couple of years, we’ve been alternately amused and horrified whenever cable company bigwigs have told us that we don’t really “need” fast speeds like those offered by Google Fiber, so why bother significantly investing in infrastructure upgrade? It turns out, however, that both Comcast and Time Warner Cable have quickly changed their tunes now that they’re feeling the actual heat of free market competition for the first time in years. More →

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How To Cancel Comcast Service

How to cancel Comcast without going through customer service hell

By on August 4, 2014 at 2:40 PM.

How to cancel Comcast without going through customer service hell

With the insane Comcast cancellation call still fresh in our minds, the idea of having to make that call yourself can be a little daunting. Who wants to sit through an endless diatribe from a grumpy Comcast customer service agent, even if the representative isn’t as combative or persistent as the one Ryan Block dealt with? Thankfully, you might not have to once you read through this leaked guidelines manual for members of the Comcast retention team. More →

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Why Is Comcast So Bad

Here’s why your cable guy never shows up on time

By on August 4, 2014 at 11:35 AM.

Here’s why your cable guy never shows up on time

Now we know why Comcast’s customer service is so terrible — basically, Comcast puts enormous pressure on its employees to upsell its customers on more expensive services while putting significantly less pressure on them to resolve customer problems effectively. And now The Verge has written a new report that seemingly solves the mystery of why Comcast’s technicians almost never show up on time, and unsurprisingly it’s because Comcast has once again decided that its bottom line is more important than delivering good service. More →

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Why Is Comcast So Bad

This is what Comcast instructed employees to do following viral-call-gate

By on July 30, 2014 at 1:25 PM.

This is what Comcast instructed employees to do following viral-call-gate

Comcast’s customer care service is a mess, as many affected customers and even former and current employees will attest, no matter what the company says in public. It all became even clearer following that customer call that was recorded by a certain tech personality, and which quickly went viral, as it revealed that Comcast is desperately trying to put a stop to service cancellations. The company took immediate action by apologizing for the incident and explaining its customer care policies publicly. Internally, the company served its employees a new memo supposed to be a reminder of its “customer interaction policy.” More →

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Opinions
Why Is Comcast So Bad

The most shocking thing about the infamous ‘Comcast phone call from hell’

By on July 29, 2014 at 3:53 PM.

The most shocking thing about the infamous ‘Comcast phone call from hell’

The infamous call between Ryan Block and a Comcast retention agent in which the rep refused to let Block unsubscribe from Comcast genuinely surprised me. Not because it wasn’t something I expected out of Comcast — there’s a very good reason it and Time Warner Cable are America’s two most hated companies, after all — but more because in the days following the call, several current and former Comcast employees reached out to me to talk about how Comcast’s policies are basically designed to make both their lives and their customers’ lives a living hell. More →

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Comcast Customer Care Internet Speed

Is Comcast lying about its Internet speeds to prevent service cancellations?

By on July 23, 2014 at 12:37 PM.

Is Comcast lying about its Internet speeds to prevent service cancellations?

Comcast’s customer care cancellation call crisis continues with a new episode, as IBTimes took a closer look at the claims made during that customer service call by the company’s representative who repeatedly said Comcast’s broadband is the fastest, wondering whether Comcast is purposely instructing its employees to lie about data speeds. More →

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Comcast Customer Care Cancellation

This is how Comcast explains its awful customer care

By on July 22, 2014 at 5:50 PM.

This is how Comcast explains its awful customer care

A call to Comcast’s customer service last week went viral, as a customer who also happens to be a well-known tech blogger recorded the call with a Comcast employee, who tried to do everything humanly possible to prevent a service cancellation. Comcast is apparently very sorry about the incident, and the company published a memo in The Consumerist, where the company’s COO Dave Watson tried to explain the company’s side of the story. More →

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AT&T Verizon Comcast Net Neutrality

This is what AT&T, Verizon and Comcast told the FCC about net neutrality

By on July 21, 2014 at 9:00 PM.

This is what AT&T, Verizon and Comcast told the FCC about net neutrality

After a last minute extension last week, the FCC has finally stopped taking comments regarding the controversial net neutrality proposal. We don’t know what effect over 1 million comments will have on the decision, but we do know what the public is saying: fast lanes are not acceptable and corporations shouldn’t control access to the Internet. More →

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Worst Customer Service Ranking in USA

Believe it or not, there are 5 companies with worse customer service than Comcast

By on July 18, 2014 at 11:15 AM.

Believe it or not, there are 5 companies with worse customer service than Comcast

Comcast may be one of the two most hated companies in America, and it may have terrible customer service according to most accounts, but it turns out that when it comes to customer service in the United States, Comcast is only the sixth-worst company when it comes to providing support to subscribers. The news could be a tiny boost for Comcast — earlier this week, the company had a customer care-related incident that went viral when one of its employees was recorded while he relentlessly tried to prevent a customer, who ended up being a well-known tech blogger, from canceling his service. More →

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Why Is Comcast So Bad

Comcast employees explain why their customer service is so terrible

By on July 16, 2014 at 3:34 PM.

Comcast employees explain why their customer service is so terrible

How is it possible that Comcast’s customer service is so relentlessly terrible? Hint: It’s not because it’s hired a disproportionate number of people who are psychotic. If you look at reviews of Comcast on Glassdoor, we can see that even current and former employees of the company think it does an absolutely terrible job of delivering quality customer service. What their reviews basically boil down to is that Comcast doesn’t offer enough resources or training to its staff to prepare them to deliver quality service and it puts too much emphasis on trying to upsell customers on more expensive service bundles at all costs rather than addressing needs and concerns. More →

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Opinions
Why Is Comcast So Bad

A crazy idea for helping Comcast keep customers: Provide good service

By on July 15, 2014 at 2:35 PM.

A crazy idea for helping Comcast keep customers: Provide good service

By now, you’ve probably heard the ridiculous phone call between former Engadget editor-in-chief Ryan Block and a Comcast representative who refused to let him unsubscribe to Comcast’s service and instead barraged him relentlessly with questions asking him why he’d ever think of leaving the best cable provider in the history of the world. More →

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Why Is Comcast So Bad

Comcast’s brilliant new way to retain subscribers: Refuse to let them cancel

By on July 15, 2014 at 8:30 AM.

Comcast’s brilliant new way to retain subscribers: Refuse to let them cancel

Comcast didn’t earn its reputation as America’s Worst Company overnight — it took years and years of hard work. From offering customers ridiculously overpriced bundle packages, to having the highest fees among any of its competitors, to offering some of the absolute worst customer service of any company in the United States, Comcast has toiled away tirelessly to perfect its craft of angering its own customers, who have little choice but to stick with the cable giant due to the sorry state of America’s home broadband market. More →

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