It’s not hard to figure out why cord cutting has become a popular phenomenon: consumers hate their cable providers. Not all of them, of course, but according to a recent survey of more than 3,000 people by management consulting firm cg42, 53% of customers are frustrated by their primary provider and would leave if they had a choice in the matter. Unfortunately, many don’t have a choice, and as Comcast and Time Warner Cable prepare to merge, the choices are about to become even more limited. More →
Comcast CEO Brian Roberts said last week that he and his team “don’t wake up everyday and go to work and say we want to be hated” and then suggested that everyone hates Comcast because other companies such as TV studios are constantly forcing it to raise its customers’ prices. However, one story flagged by Consumerist actually shows perfectly well why Comcast is one of America’s two most hated companies and it has nothing to do with higher cable prices. More →
Earlier this year, Google-owned YouTube began collecting a different type of data when serving videos to its users. Instead of focusing solely on data that might help the Internet giant serve targeted ads to viewers, Google also started noting the quality of its users’ broadband Internet connections. Now, for the first time since it began its initiative in January, Google is sharing the data it collected in an effort to show users how their ISPs stack up against rivals in the area. More →
One of the more dubious arguments that Comcast has made in selling us on its merger with Time Warner Cable has been that the deal will be particularly good for low-income Americans. Why would giving Comcast what it wants help poor people, you ask? According to Comcast, they’ll benefit from the expansion of its Internet Essentials program that’s designed to make broadband services more affordable to people who don’t have a lot of money. However, some new numbers crunched by the Center for Public Integrity shows that Comcast’s program has had little to no impact on closing the digital divide. More →
Comcast CEO Brian Roberts faced some tough questions at Re/code’s big conference on Wednesday, as one audience member actually asked him why his company and potential merger partner Time Warner Cable are the two most hated companies in America. As Business Insider’s Nicholas Carlson tells it, Roberts started off by saying that Comcast executives “don’t wake up everyday and go to work and say we want to be hated,” which is a fairly sensible thing to say. Then, however, things got weird.
The proposed Comcast-Time Warner Cable merger seems to be about as popular as a Godzilla-Mothra merger among consumers, especially since we learned earlier this week from the American Customer Satisfaction Index that Comcast and TWC are now the two most hated companies in the United States. Comcast seems to know that it can’t convince consumers that the merger is a good idea, which is why it’s instead conducting an all-out blitz to convince America’s lawmakers and regulators to jam through the merger with as little resistance as possible. More →
Think the proposed Comcast-Time Warner Cable merger is a bad idea? Then just wait until you hear what UBS analyst John Hodulik has in mind. In a new research note flagged by Barron’s, Hodulik explains why he thinks AT&T’s bid to buy DirecTV will not only help Comcast get its TWC merger passed but will also push Comcast to get into the wireless space to go head-to-head with AT&T and Verizon. And you know what this means: Hodulik thinks Comcast will then try to buy T-Mobile. More →
The only consumer survey that matters has found that among all businesses across every industry, Comcast and Time Warner Cable are the two most hated companies in America. The American Customer Satisfaction Index, which is put out quarterly by the University of Michigan’s Ross School of Business and is considered the most comprehensive customer satisfaction survey in the United States, has just come out with a new survey showing once again that Comcast and TWC have the lowest customer satisfaction ratings of any ISPs in the United States. And that’s not even the worst news for the two companies in the latest survey.
Cable companies are losing cable subscribers who have decided to cut the cord, but it now appears they are losing these customers at a much slower rate. According to IHS, cable companies lost 132,000 subscribers in the first quarter of 2014, which marks the least number of customers cable has shed since the first quarter of 2011. That figure was also down from the 265,000 subscribers pay TV companies lost in the first quarter last year. More →
If there’s one thing Comcast loves doing, it’s figuring out how to grab even more money from its subscribers. But Comcast has a problem: More and more customers are choosing to reject its beloved bundles and only subscribe to it for Internet services so they can watch their favorite shows through Netflix, Hulu, Amazon and other online streaming services. To squeeze more money from these rascally cord cutters, Comcast has now said that it plans to implement bandwidth caps that will slap its users with fees if they watch too many episodes of House of Cards over its network. More →
The confluence of two huge events in the world of tech — the Comcast-TWC merger and the potential death of net neutrality — might have even wider reaching effects than expected for consumers. Speaking with investors on Wednesday, Comcast Executive VP David Cohen announced that the company is expected to implement a “usage-based billing” system within the next five years, effectively capping data usage for subscribers. More →
Pay TV companies hate cord cutters. The logic behind that hatred seems fairly obvious: pay TV packages are huge revenue generators for these giant companies, and ditching them leads to lost revenue. But there’s another reason pay TV giants like Comcast and Time Warner Cable are afraid of the cord cutting movement. Cord cutters don’t just lead to lost revenue, they also cost companies more money than average subscribers. More →