Why Is Comcast So Bad

Comcast says it has to smother competition to protect poor people

By on August 27, 2014 at 5:45 PM.

Comcast says it has to smother competition to protect poor people

Ever wonder why America’s two biggest cable providers don’t bother competing with one another? Or why you have only one choice for Internet service in your neighborhood? Or why cable prices have been rising at more than triple the rate of inflation? Well, wonder no more. Ars Technica flags some recent filings sent to the Federal Communications Commission sent by Internet service providers CenturyLink and RCN that detail how Comcast works tirelessly to keep them out of its markets and then justifies its actions as a favor to poor people. More →

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Why Is Comcast So Bad

Comcast thinks you’re even stupider than Verizon does

By on August 26, 2014 at 3:35 PM.

Comcast thinks you’re even stupider than Verizon does

Verizon isn’t the only Internet service provider that thinks very little of our intelligence. Ars Technica has found that Comcast has admitted to the state regulators in New York that it levels penalties against some customers in select areas who use up more than an allotted amount of data per month… but it insists that these plans do not constitute data caps. More →

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Why Is Comcast So Bad

Is Comcast’s service now bad enough to kill you?

By on August 26, 2014 at 11:35 AM.

Is Comcast’s service now bad enough to kill you?

We’ve known for a while now that Comcast’s customer service is incredibly bad, but we never imagined that it could be potentially lethal… until now. Two new stories have just cropped up that show how Comcast’s subpar service might not just be headache-inducing but potentially life-threatening as well. More →

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Why Is Comcast So Bad

Hilariously confused Comcast rep thinks Steam is a platform for malware

By on August 25, 2014 at 1:40 PM.

Hilariously confused Comcast rep thinks Steam is a platform for malware

Steam is a hugely popular online gaming store that counts roughly 75 million users worldwide — you may have heard of it. If you haven’t heard of it, however, then you’ll be happy to know that it’s no barrier to you getting a job as a Comcast customer service representative. More →

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Why Is Comcast So Bad

The most brutal Comcast call yet: Customer gets shuffled through 6 reps, issue remains unfixed

By on August 20, 2014 at 3:21 PM.

The most brutal Comcast call yet: Customer gets shuffled through 6 reps, issue remains unfixed

If you thought Ryan Block had a rough time with Comcast customer service then you haven’t seen anything yet. Taking an example from others who have recorded their terrible Comcast customer service experiences and posted them on the Internet, YouTube user Douglas A. Dixon has posted a customer service call that lasted a brutal one-and-a-half hours in which he was shuffled through a whopping six different customer service representatives, none of whom knew how to solve his problem. More →

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Why Is Comcast So Bad

Newly leaked docs detail more horrors from Comcast’s customer service misery mill

By on August 19, 2014 at 12:35 PM.

Newly leaked docs detail more horrors from Comcast’s customer service misery mill

Well looky here — The Verge has obtained some leaked documents detailing Comcast’s customer service representative training and… you’re not going to believe this… they make Comcast look pretty bad! More →

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Why Is Comcast So Bad

Long-suffering Comcast customer gets his problem fixed only after his story goes viral on Reddit

By on August 18, 2014 at 12:10 PM.

Long-suffering Comcast customer gets his problem fixed only after his story goes viral on Reddit

Comcast has racked up an impressive tally of customer service horror stories that have gone viral on social media over just the last month. The latest such story involves a customer who tried in vain for 6 months to get assorted problems fixed and only really got Comcast’s attention once his story hit the front page of Reddit. More →

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Comcast FCC Commissioner Dinner

‘Insulted’ Comcast withdraws funding from FCC commissioner’s dinner

By on August 15, 2014 at 8:30 AM.

‘Insulted’ Comcast withdraws funding from FCC commissioner’s dinner

You see what you did, you meanies? You insulted Comcast so much that it’s decided not to spend $110,000 sponsoring a dinner to honor an FCC commissioner who will hold significant influence over the fate of its merger with Time Warner Cable. Deadline Hollywood reports that Comcast, which earlier this week said it was “insulting” to think there was anything shady about spending that much money to honor one of the most important telecom regulators in the country, said that it’s withdrawing funding for the dinner and that it’s asking that “there be no recognition of Comcast at the dinner.” More →

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Opinions
Why Is Comcast So Bad

Think Comcast’s service sucks now? Just wait until it merges with TWC

By on August 14, 2014 at 1:43 PM.

Think Comcast’s service sucks now? Just wait until it merges with TWC

If they weren’t being paid ungodly sums to shill for one of America’s most hated companies, I’d almost feel sorry for Comcast’s top PR execs right now. The reason is because they now have an impossible task of trying to put out multiple fires all over the place as more and more customers are recording their interactions with the company and posting them all over the Internet, where they immediately go viral on Reddit and other hot social media sites. More →

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Why Is Comcast So Bad

Comcast customer tries to cancel service, gets put on hold for over 3 hours until office closes

By on August 13, 2014 at 11:20 AM.

Comcast customer tries to cancel service, gets put on hold for over 3 hours until office closes

The hits just keep coming for Comcast. It was bad enough when Ryan Block recorded the infamous customer service call from hell and when another Comcast customer showed how Comcast would only refund bogus charges to his account after he revealed to them that he’d recorded a phone call with a rep who explicitly said the charges wouldn’t apply. Now Comcast is having to deal with yet another instance of embarrassingly bad service: A customer who tried to cancel his account and was promptly put on hold for three-and-a-half hours until Comcast’s customer retention offices had closed for the day. More →

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Comcast FCC Commissioner Clyburn Dinner

Comcast: It’s ‘insulting’ to think there’s anything shady about us paying $110,000 to honor an FCC commissioner

By on August 12, 2014 at 11:30 AM.

Comcast: It’s ‘insulting’ to think there’s anything shady about us paying $110,000 to honor an FCC commissioner

Comcast really, really doesn’t like it when you talk about the enormous piles of cash it’s burning to jam its proposed merger with Time Warner Cable through the regulatory process. Comcast was not at all happy when we wrote about its decision to invite an attorney at the Department of Justice’s antitrust division to a Winter Olympics kickoff party less than a month before it announced its plan to merge with TWC, for instance. And now Politico reports that Comcast again finds itself in the midst of controversy after it recently revealed that it will be paying $110,000 to sponsor a dinner honoring current FCC commissioner Mignon Clyburn. More →

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Why Is Comcast So Bad

The one thing you absolutely need to do to get bogus Comcast charges refunded

By on August 11, 2014 at 11:00 AM.

The one thing you absolutely need to do to get bogus Comcast charges refunded

Comcast’s PR issues are far from over following that customer care call from hell that went viral. A similar recording published online by a Comcast customer reveals that anyone who wants to make sure that their problems with the company get fixed just has to do one simple thing: Record the call and play it back to them if they give you problems at a later date. More →

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