Why Is Comcast So Bad

Comcast’s broadband caps are even more annoying than we imagined

By on May 23, 2015 at 12:30 PM.

Comcast’s broadband caps are even more annoying than we imagined

Ah, Comcast — will you ever stop coming up with creative ways to irritate your customers? Redditor FriendlyDespot has noticed that Comcast has started injecting code into user traffic that warns them when they’ve reached 90% of their monthly data cap limits. Below is a picture of what this looks like when it pops up on your browser. More →

No Comments
Net Neutrality Ruling

Internet Health Test aims to tell you if your ISP is violating net neutrality

By on May 20, 2015 at 3:16 PM.

Internet Health Test aims to tell you if your ISP is violating net neutrality

The Federal Communications Commission surprised us all earlier this year when it put forth new net neutrality guidelines that were hugely pro-consumer. Yes, there may be a loophole or two. And yes, some internet service providers are already looking for different ways to hurt subscribers that don’t violate net neutrality. In the current climate, however, we’re not sure a more favorable set of rules could have been crafted by the FCC and its former cable lobbyist boss, Tom Wheeler.

Of course, creating better net neutrality guidelines is one thing — but policing ISPs and ensuring they adhere to the new rules is an entirely different can of worms. More →

No Comments
Why Is Comcast So Bad

Comcast tells customers it will refund $600 in bogus charges… but only if they keep quiet about it

By on May 11, 2015 at 5:10 PM.

Comcast tells customers it will refund $600 in bogus charges… but only if they keep quiet about it

Comcast cares… if your story about its miserable customer service goes viral on Reddit. In fact, Comcast cares about this so much that it recently told some customers that it would only refund $600 worth of bogus charges if they agreed to sign a non-disclosure agreement to not talk about their ordeal with the media. More →

No Comments
Comcast Customer Service Improvement Initiative

Comcast is trying something unheard of: Being ‘focused on the customer’ and ‘doing what’s right’

By on May 6, 2015 at 12:25 PM.

Comcast is trying something unheard of: Being ‘focused on the customer’ and ‘doing what’s right’

Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for broadband services, which means that angry customers don’t have anywhere else to go if they aren’t satisfied. However, the rise of cord cutting and online TV streaming services means that Comcast suddenly finds itself in competition with Netflix and other tech companies for users’ monthly TV subscription fees. This means Comcast actually has to (Gasp!) compete for consumers’ hearts and minds for the first time. More →

No Comments
Why Is Comcast So Bad

Hilarious: Comcast’s Facebook fan page is filled with nothing but angry haters

By on May 5, 2015 at 9:00 PM.

Hilarious: Comcast’s Facebook fan page is filled with nothing but angry haters

Normally companies create pages on Facebook as a way for them to stay in touch with their assorted fans. If you’re Comcast, however, creating a fan page on Facebook means withstanding the wrath of angry users who are fed up with your infamously poor customer service. More →

No Comments
Comcast 2Gbps Fiber Service Chattanooga

Comcast starts offering 2Gbps service after being forced to compete

By on May 1, 2015 at 7:45 PM.

Comcast starts offering 2Gbps service after being forced to compete

It’s amazing what a little competition can do. Ars Technica brings us word that Comcast will be bringing its 2Gbps fiber service to Chattanooga, Tennessee. Why is this significant, you ask? Because seven years ago Comcast sued Chattanooga in an attempt to block the city from building out its own 1Gbps fiber network. More →

No Comments
Comcast Vs. YouTube Video Service

Comcast is working on its own online video service that it thinks can rival YouTube

By on April 30, 2015 at 6:45 PM.

Comcast is working on its own online video service that it thinks can rival YouTube

Comcast’s proposed merger with Time Warner Cable went down in flames, so what is it planning to do now? According to The Information, it’s going to make a big move to create its own online video service to compete with YouTube. More →

No Comments
Comcast Time Warner Cable Merger Lobbying

Comcast and TWC lit $32 million on fire lobbying the government to pass their merger

By on April 25, 2015 at 9:30 AM.

Comcast and TWC lit $32 million on fire lobbying the government to pass their merger

This will be heartbreaking for many of you to hear, but it seems that Comcast and Time Warner Cable spent a total of $32 million lobbying the government to sign off on their merger and they still didn’t get what they wanted. In a big Politico report called “Collapse of Comcast-Time Warner Cable merger shows limits of lobbying,” we learn that Comcast and TWC pulled out all the stops to get their merger approved but that it still wasn’t enough. More →

No Comments
Opinions
Comcast Time Warner Cable Merger Dead

Don’t celebrate yet: Comcast will find new ways to take revenge on America

By on April 24, 2015 at 12:45 PM.

Don’t celebrate yet: Comcast will find new ways to take revenge on America

“He doesn’t lose ever.”

That’s what BTIG analyst Rich Greenfield said this week about Comcast CEO Brian Roberts in the wake of Comcast’s failure to win approval for its proposed merger with Time Warner Cable. It’s a telling quote that also lets us know that Comcast isn’t done yet trying to find ways to become more powerful. More →

No Comments
Comcast-TWC Merger

Comcast’s bid to buy Time Warner Cable has officially been defeated

By on April 24, 2015 at 9:00 AM.

Comcast’s bid to buy Time Warner Cable has officially been defeated

After months of back-and-forth regarding the fate of the Comcast-TWC merger, regulators finally quashed the deal once and for all this week. Per Bloomberg, the announcement was expected to come as early as Friday morning, which it has in the form of two statements from Comcast and Time Warner Cable. More →

No Comments
Comcast TWC Merger Is Dead

Bloomberg: The Comcast-TWC merger is dead

By on April 23, 2015 at 3:05 PM.

Bloomberg: The Comcast-TWC merger is dead

In a development that should surprise no one who’s been following the news this week, Bloomberg is now reporting that Comcast is planning to drop its bid to purchase Time Warner Cable. Bloomberg’s sources say Comcast could drop its bid in an announcement that could come as soon as Friday. More →

No Comments
TV
Comcast Hulu Vs. Netflix Apple TV

Why has Hulu posed little threat to Netflix? New report blames a predictable culprit

By on April 23, 2015 at 2:02 PM.

Why has Hulu posed little threat to Netflix? New report blames a predictable culprit

There’s a lot to like about Hulu but it’s never posed any kind of threat to Netflix, despite its clear ambitions for doing so. If you want some perspective, consider that the last time Hulu announced its subscriber numbers, it had 6 million in total. Netflix, meanwhile, added a stunning 4.9 million subscribers over the last quarter alone and now boasts a subscriber base of more than 62 million worldwide. More →

No Comments