FCC Commissioner Comments

Former FCC Commissioner: ‘We should be ashamed’ of the current state of U.S. broadband

By on June 19, 2014 at 6:55 PM.

Former FCC Commissioner: ‘We should be ashamed’ of the current state of U.S. broadband

Former FCC Commissioner Michael Copps is not happy with the current state of U.S. broadband service under the watch of former top cable lobbyist and current FCC head Tom Wheeler. The longtime consumer advocate spoke on Wednesday during a meeting of internet industry executives and politicians in Washington D.C. and didn’t mince words when discussing the current state of broadband Internet service in the United States. More →

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Comcast Bandwidth Caps Trial Program

Here are all the lucky places where Comcast is testing home broadband caps

By on June 16, 2014 at 4:48 PM.

Here are all the lucky places where Comcast is testing home broadband caps

You know how much you love your Comcast service? Well then just wait until you start getting hit with overage fees for using it too much. The Times Leader reports that Comcast has started new trials of data caps for home broadband services in several big markets around the country, highlighted by Atlanta, Georgia.  More →

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How to Disable Comcast Xfinity Wi-Fi Hotspot

Comcast is turning your home routers into public Wi-Fi hotspots – here’s how to disable them

By on June 11, 2014 at 1:12 PM.

Comcast is turning your home routers into public Wi-Fi hotspots – here’s how to disable them

Comcast has a brand new feature for its Internet subscribers called Xfinity Wi-Fi, but it’s going about it the wrong way, likely making even more enemies in the process. SeattlePi reports that Comcast is turning some of the Wi-Fi routers placed in the homes of subscribers into a “massive public Wi-Fi hotspot network,” but it’s doing so without giving customers the opportunity to opt out before the service is rolled out. More →

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Cable Company Satisfaction Ratings

Over half of cable subscribers would ditch their providers if they had a choice

By on June 6, 2014 at 11:58 AM.

Over half of cable subscribers would ditch their providers if they had a choice

It’s not hard to figure out why cord cutting has become a popular phenomenon: consumers hate their cable providers. Not all of them, of course, but according to a recent survey of more than 3,000 people by management consulting firm cg42, 53% of customers are frustrated by their primary provider and would leave if they had a choice in the matter. Unfortunately, many don’t have a choice, and as Comcast and Time Warner Cable prepare to merge, the choices are about to become even more limited. More →

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Why Is Comcast So Bad

This one story illustrates why everyone hates Comcast

By on June 3, 2014 at 11:15 PM.

This one story illustrates why everyone hates Comcast

Comcast CEO Brian Roberts said last week that he and his team “don’t wake up everyday and go to work and say we want to be hated” and then suggested that everyone hates Comcast because other companies such as TV studios are constantly forcing it to raise its customers’ prices. However, one story flagged by Consumerist actually shows perfectly well why Comcast is one of America’s two most hated companies and it has nothing to do with higher cable prices. More →

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Google ISP Rankings

Google’s new Quality Report will tell you how amazing (or awful) your ISP is

By on May 30, 2014 at 1:45 PM.

Google’s new Quality Report will tell you how amazing (or awful) your ISP is

Earlier this year, Google-owned YouTube began collecting a different type of data when serving videos to its users. Instead of focusing solely on data that might help the Internet giant serve targeted ads to viewers, Google also started noting the quality of its users’ broadband Internet connections. Now, for the first time since it began its initiative in January, Google is sharing the data it collected in an effort to show users how their ISPs stack up against rivals in the area. More →

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Comcast TWC Merger Internet Essentials

Does the Comcast-TWC merger hinge on Comcast’s empty promise?

By on May 29, 2014 at 5:35 PM.

Does the Comcast-TWC merger hinge on Comcast’s empty promise?

One of the more dubious arguments that Comcast has made in selling us on its merger with Time Warner Cable has been that the deal will be particularly good for low-income Americans. Why would giving Comcast what it wants help poor people, you ask? According to Comcast, they’ll benefit from the expansion of its Internet Essentials program that’s designed to make broadband services more affordable to people who don’t have a lot of money. However, some new numbers crunched by the Center for Public Integrity shows that Comcast’s program has had little to no impact on closing the digital divide. More →

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Opinions
Comcast CEO Roberts Interview

Comcast CEO has a ridiculous explanation for why everyone hates his company

By on May 28, 2014 at 2:35 PM.

Comcast CEO has a ridiculous explanation for why everyone hates his company

Comcast CEO Brian Roberts faced some tough questions at Re/code’s big conference on Wednesday, as one audience member actually asked him why his company and potential merger partner Time Warner Cable are the two most hated companies in America. As Business Insider’s Nicholas Carlson tells it, Roberts started off by saying that Comcast executives “don’t wake up everyday and go to work and say we want to be hated,” which is a fairly sensible thing to say. Then, however, things got weird.

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Comcast TWC Merger Lobbying

Comcast to blitz DC with ‘one of the biggest lobbying teams ever’ to push TWC merger

By on May 23, 2014 at 9:45 PM.

Comcast to blitz DC with ‘one of the biggest lobbying teams ever’ to push TWC merger

The proposed Comcast-Time Warner Cable merger seems to be about as popular as a Godzilla-Mothra merger among consumers, especially since we learned earlier this week from the American Customer Satisfaction Index that Comcast and TWC are now the two most hated companies in the United States. Comcast seems to know that it can’t convince consumers that the merger is a good idea, which is why it’s instead conducting an all-out blitz to convince America’s lawmakers and regulators to jam through the merger with as little resistance as possible. More →

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Comcast T-Mobile Merger Proposal

The one merger proposal that’s even worse than Comcast-TWC

By on May 23, 2014 at 10:55 AM.

The one merger proposal that’s even worse than Comcast-TWC

Think the proposed Comcast-Time Warner Cable merger is a bad idea? Then just wait until you hear what UBS analyst John Hodulik has in mind. In a new research note flagged by Barron’s, Hodulik explains why he thinks AT&T’s bid to buy DirecTV will not only help Comcast get its TWC merger passed but will also push Comcast to get into the wireless space to go head-to-head with AT&T and Verizon. And you know what this means: Hodulik thinks Comcast will then try to buy T-Mobile. More →

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Comcast TWC Customer Satisfaction

Massive survey finds Comcast and TWC are the two most hated companies in America – period

By on May 20, 2014 at 12:01 AM.

Massive survey finds Comcast and TWC are the two most hated companies in America – period

The only consumer survey that matters has found that among all businesses across every industry, Comcast and Time Warner Cable are the two most hated companies in America. The American Customer Satisfaction Index, which is put out quarterly by the University of Michigan’s Ross School of Business and is considered the most comprehensive customer satisfaction survey in the United States, has just come out with a new survey showing once again that Comcast and TWC have the lowest customer satisfaction ratings of any ISPs in the United States. And that’s not even the worst news for the two companies in the latest survey.

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Cable Subscriber Totals Q1 2014

Cable companies just had their best quarter since 2011

By on May 16, 2014 at 8:15 PM.

Cable companies just had their best quarter since 2011

Cable companies are losing cable subscribers who have decided to cut the cord, but it now appears they are losing these customers at a much slower rate. According to IHS, cable companies lost 132,000 subscribers in the first quarter of 2014, which marks the least number of customers cable has shed since the first quarter of 2011. That figure was also down from the 265,000 subscribers pay TV companies lost in the first quarter last year. More →

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Opinions
Why Comcast Data Caps Are Bad

Why you’re going to absolutely hate Comcast’s data caps

By on May 15, 2014 at 1:25 PM.

Why you’re going to absolutely hate Comcast’s data caps

If there’s one thing Comcast loves doing, it’s figuring out how to grab even more money from its subscribers. But Comcast has a problem: More and more customers are choosing to reject its beloved bundles and only subscribe to it for Internet services so they can watch their favorite shows through Netflix, Hulu, Amazon and other online streaming services. To squeeze more money from these rascally cord cutters, Comcast has now said that it plans to implement bandwidth caps that will slap its users with fees if they watch too many episodes of House of Cards over its network. More →

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