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Why Is Comcast So Bad

Comcast’s infamously bad customer service isn’t incompetence – it’s a choice

By on September 24, 2014 at 3:51 PM.

Comcast’s infamously bad customer service isn’t incompetence – it’s a choice

For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the customer for this poor experience and this is not representative of our customer service as a whole. However, once you get enough examples of this kind of service, it’s clear that this is actually representative of what Comcast customers often experience when they try to get their problems solved. And it just so happens that a reader has sent us a recording of yet another bad Comcast customer service experience, which we have uploaded onto SoundCloud for your listening displeasure.

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Opinions
Comcast Time Warner Cable Merger FCC

Let’s hope the FCC isn’t as stupid as Comcast thinks it is

By on September 23, 2014 at 7:45 PM.

Let’s hope the FCC isn’t as stupid as Comcast thinks it is

Hey, you know how you hate Comcast but are sticking with it because you literally have no other option when it comes to broadband services that deliver downloads at a rate faster than 6Mbps? Well, Comcast thinks you’re crazy because you have plenty of options for home broadband in your neighborhood, including your wireless carrier, your municipal fiber network and Google Fiber. No, I am not making this up. More →

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Comcast Time Warner Cable Merger

Some Time Warner Cable bills seen doubling after Comcast merger

By on September 12, 2014 at 8:30 AM.

Some Time Warner Cable bills seen doubling after Comcast merger

Welcome to Comcast Country, Time Warner Cable customers. The Albany Times Union reports that New York state regulators now “believe some Time Warner Cable customers could see their Internet and cable TV bills more than double under the company’s proposed $45 billion merger with Comcast.” More →

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Comcast Time Warner Cable Merger

Comcast, TWC are paying ‘nearly a dozen’ former FCC officials to push the FCC to approve the merger

By on September 3, 2014 at 5:00 PM.

Comcast, TWC are paying ‘nearly a dozen’ former FCC officials to push the FCC to approve the merger

The Comcast-TWC merger is about as popular among the American public as Islamic State militants, Justin Bieber’s drunken driving and the Ebola virus — that is to say, it’s really not that popular at all. Nonetheless, the merger stands a good chance of passing for two key reasons: Comcast doesn’t care what the public thinks and the government doesn’t care what the public thinks. More →

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Netflix Vs. Comcast Streaming

Netflix says it lost customers thanks to slow streaming on Comcast

By on August 29, 2014 at 8:15 PM.

Netflix says it lost customers thanks to slow streaming on Comcast

Why did Netflix decide to cave in and pay Comcast for a better direct connection to its network? Because apparently slow Netflix streaming on Comcast was costing the company customers. CNN reports that Netflix this week explained to the Federal Communications Commission that the quality of Netflix streams on Comcast had become so poor that the company had no choice but to pay up for a better connection. More →

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Comcast Customer Service Calls Remix

Danse miserable: Group wants to make a funky remix of hellish Comcast calls

By on August 28, 2014 at 9:45 PM.

Danse miserable: Group wants to make a funky remix of hellish Comcast calls

Does misery have a time signature? That’s what open-Internet advocacy group Public Knowledge is trying to find out with a new contest that asks participants to take audio recordings from various nightmarish Comcast customer service calls and mash them up into a remix that will presumably be danceable and catchy. More →

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Why Is Comcast So Bad

Comcast says it has to smother competition to protect poor people

By on August 27, 2014 at 5:45 PM.

Comcast says it has to smother competition to protect poor people

Ever wonder why America’s two biggest cable providers don’t bother competing with one another? Or why you have only one choice for Internet service in your neighborhood? Or why cable prices have been rising at more than triple the rate of inflation? Well, wonder no more. Ars Technica flags some recent filings sent to the Federal Communications Commission sent by Internet service providers CenturyLink and RCN that detail how Comcast works tirelessly to keep them out of its markets and then justifies its actions as a favor to poor people. More →

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Why Is Comcast So Bad

Comcast thinks you’re even stupider than Verizon does

By on August 26, 2014 at 3:35 PM.

Comcast thinks you’re even stupider than Verizon does

Verizon isn’t the only Internet service provider that thinks very little of our intelligence. Ars Technica has found that Comcast has admitted to the state regulators in New York that it levels penalties against some customers in select areas who use up more than an allotted amount of data per month… but it insists that these plans do not constitute data caps. More →

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Why Is Comcast So Bad

Is Comcast’s service now bad enough to kill you?

By on August 26, 2014 at 11:35 AM.

Is Comcast’s service now bad enough to kill you?

We’ve known for a while now that Comcast’s customer service is incredibly bad, but we never imagined that it could be potentially lethal… until now. Two new stories have just cropped up that show how Comcast’s subpar service might not just be headache-inducing but potentially life-threatening as well. More →

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Why Is Comcast So Bad

Hilariously confused Comcast rep thinks Steam is a platform for malware

By on August 25, 2014 at 1:40 PM.

Hilariously confused Comcast rep thinks Steam is a platform for malware

Steam is a hugely popular online gaming store that counts roughly 75 million users worldwide — you may have heard of it. If you haven’t heard of it, however, then you’ll be happy to know that it’s no barrier to you getting a job as a Comcast customer service representative. More →

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Why Is Comcast So Bad

The most brutal Comcast call yet: Customer gets shuffled through 6 reps, issue remains unfixed

By on August 20, 2014 at 3:21 PM.

The most brutal Comcast call yet: Customer gets shuffled through 6 reps, issue remains unfixed

If you thought Ryan Block had a rough time with Comcast customer service then you haven’t seen anything yet. Taking an example from others who have recorded their terrible Comcast customer service experiences and posted them on the Internet, YouTube user Douglas A. Dixon has posted a customer service call that lasted a brutal one-and-a-half hours in which he was shuffled through a whopping six different customer service representatives, none of whom knew how to solve his problem. More →

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Why Is Comcast So Bad

Newly leaked docs detail more horrors from Comcast’s customer service misery mill

By on August 19, 2014 at 12:35 PM.

Newly leaked docs detail more horrors from Comcast’s customer service misery mill

Well looky here — The Verge has obtained some leaked documents detailing Comcast’s customer service representative training and… you’re not going to believe this… they make Comcast look pretty bad! More →

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