Senator Franken Letter To Netflix

Sen. Franken looks to recruit Netflix in his quest to kill the Comcast-TWC merger

By on April 16, 2014 at 5:10 PM.

Sen. Franken looks to recruit Netflix in his quest to kill the Comcast-TWC merger

Senator Al Franken (D, Minn.) has been one of the most vocal critics of the proposed merger between Comcast and Time Warner Cable and now he’s trying to bring in the big guns to help him kill it once and for all. Franken on Wednesday sent a letter to Netflix CEO Reed Hastings asking him or his company to publicly weigh in on a merger that Franken says will hurt competition for online video services going forward. More →

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Comcast TWC Merger Data Caps

Get ready for even more data caps after the Comcast-TWC merger

By on April 15, 2014 at 12:15 AM.

Get ready for even more data caps after the Comcast-TWC merger

As if we didn’t already have enough reasons to be wary of the proposed merger between Comcast and Time Warner Cable, GigaOM gives us a new one: Data caps. GigaOM points out that Time Warner Cable and Cablevision are the only two major cable companies in the United States that haven’t yet imposed data caps on their customers but that could change if TWC gets gobbled up by Comcast as part of a $45 billion acquisition. More →

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Comcast Netflix Streaming Speeds

Netflix streaming speeds see major boost after Comcast payouts

By on April 14, 2014 at 7:15 PM.

Netflix streaming speeds see major boost after Comcast payouts

Surprise! Paying off Comcast does have its benefits. Less than two months after coming to a peering arrangement with Comcast where it agreed to make regular payments to the cable giant to ensure high-quality streaming for its customers, Netflix reported that average streaming speeds have surged by 65% on Comcast’s network. In fact, the increase in streaming speeds was so large that Comcast jumped ahead a full six spots in Netflix’s rankings of Internet service providers and now is the fifth-fastest ISP for Netflix streaming in the United States with an average speed of 2.5Mbps. More →

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Opinions
Why The Comcast TWC Merger Is Bad

Comcast’s case for merging with TWC is an insult to our intelligence

By on April 10, 2014 at 12:14 PM.

Comcast’s case for merging with TWC is an insult to our intelligence

Comcast thinks very, very poorly of our intelligence. That’s the only conclusion I can come to after reading up on the company’s testimony in the Senate on Wednesday in which it hilariously tried to convince us that it’s really a tiny little underdog in the content distribution world that needs to merge with Time Warner Cable so it can stand up to the big bullies at Google, Amazon, Apple and Microsoft. To illustrate this point, as LA Times columnist Michael Hiltzik points out, the company passed around a ridiculous chart showing how small its market cap is compared to its “competitors.”

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Why Is Comcast So Bad

Comcast says it’s ‘bothered’ that its customer service is terrible

By on April 9, 2014 at 11:00 PM.

Comcast says it’s ‘bothered’ that its customer service is terrible

During a Senate hearing on the Comcast-Time Warner Cable merger Wednesday, Comcast executive vice president David Cohen finally addressed what multiple customer satisfaction surveys have said over and over and over and over and over again: Comcast and Time Warner Cable both have terrible customer service. The Washington Post reports that Cohen said Wednesday that “it bothers us we have so much trouble delivering high quality of service to customers on a regular basis” and that “sometimes, we need a kick in the butt.”

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Comcast TWC Merger Testimony

Comcast makes its case for the TWC merger, says millions of Americans will benefit

By on April 9, 2014 at 12:41 PM.

Comcast makes its case for the TWC merger, says millions of Americans will benefit

The proposed $45 billion merger between pay TV and Internet service giants Comcast and Time Warner Cable has been met with staunch opposition from consumers, rivals and several watchdog groups. On Wednesday, Comcast will make its case to the U.S. Senate Judiciary Committee in an effort to convince regulators and the general public that the merger benefits not just the companies involved and their shareholders, but also American consumers. More →

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Apple Set-Top Box Reveal

Did Comcast and Time Warner just reveal Apple’s set-top box?

By on April 8, 2014 at 12:40 PM.

Did Comcast and Time Warner just reveal Apple’s set-top box?

Considering the sheer volume of Apple device rumors over the course of a given week, it can be hard to take any of them very seriously. But when government filings from huge multibillion dollar corporations mention an unannounced Apple product, we pay attention. More →

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Comcast Worst Company In America

Comcast named Worst Company in America on the same day it files TWC merger paperwork

By on April 8, 2014 at 12:29 PM.

Comcast named Worst Company in America on the same day it files TWC merger paperwork

Talk about incredible timing! On the same day that Comcast and Time Warner Cable are filing their merger proposal paperwork with the Federal Communications Commission, Consumerist has announced that Comcast has won its annual poll for the “Worst Company in America.” More →

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Home Internet Service

One of the biggest reasons you have no choice when it comes to home broadband

By on April 7, 2014 at 10:53 AM.

One of the biggest reasons you have no choice when it comes to home broadband

According to data from the Federal Communications Commission, about one-third of households in the United States have no choice when it comes to home broadband service. In other words, if they want reasonably fast home Internet service and they live in an area with access to wireline broadband, there is only one company they can pay. Another 37% of American households have a choice between just two Internet service providers for home broadband, which is defined by the FCC as Internet service with download speeds of just 4Mbps or more.

Why is the current state of home Internet service such a mess for consumers? One of the biggest reasons is so obvious that you might not have even considered it. More →

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Google Fiber Locations

How major ISPs are reacting to Google Fiber

By on April 1, 2014 at 9:20 AM.

How major ISPs are reacting to Google Fiber

What began as a curious and expensive Google experiment is fast becoming a much-needed catalyst for change in an industry that has long been considered among the most anti-consumer businesses in America. Often characterized by poor customer service and regional monopolies, pay TV and Internet service providers have continuously raised service prices while also helping to ensure that broadband and TV competition is kept at a minimum. But despite the current state of the industry and its long history, Google Fiber is quickly becoming a disruption that can’t be ignored. More →

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Comcast Time Warner Cable Merger Poll

New poll shows the more education you have, the more you hate the Comcast-TWC merger

By on March 28, 2014 at 2:20 PM.

New poll shows the more education you have, the more you hate the Comcast-TWC merger

Does being more educated actually give you more common sense? A new Reuters poll finds that while Americans as a whole dislike the idea of a merger between Comcast and Time Warner Cable, people who have more education dislike the merger even more than people who are less educated.  More →

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Comcast Modem Rental Controversy

Comcast won’t force you to rent its modems

By on March 26, 2014 at 10:00 PM.

Comcast won’t force you to rent its modems

While there are certainly many reasons to gripe about Comcast, being forced to rent its modems shouldn’t be one of them. As Ars Technica, Stop the Cap! and other websites reported on Wednesday, a Comcast customer in Virginia caused a bit of a stir when he posted in the DSLReports forum that a Comcast customer service representative told him he’d have to rent one of Comcast’s modems for $8 a month if he wanted to take advantage of Comcast’s 105Mbps broadband service. As evidence for his claim, the user posted a Comcast bulletin supposedly issued on February 26th this year that said subscribers to its 105Mbps service may only use “Comcast issued equipment” because it “ensures that the specifications are always met and are not altered intentionally or unintentionally.”

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Comcast TWC Customer Satisfaction Survey

Yet another survey shows Comcast and TWC are hated by their customers

By on March 25, 2014 at 11:59 PM.

Yet another survey shows Comcast and TWC are hated by their customers

Three things in life are certain: Death, taxes and rock-bottom customer satisfaction ratings for America’s two largest cable companies. Consumers Union, the policy and advocacy division of Consumer Reports, is touting a new survey from the Consumer Reports National Research Center showing that Comcast and Time Warner Cable are two of the three least liked pay TV providers in the United States.

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