Netflix Vs. Comcast Streaming

Netflix says it lost customers thanks to slow streaming on Comcast

By about 10 hours ago.

Netflix says it lost customers thanks to slow streaming on Comcast

Why did Netflix decide to cave in and pay Comcast for a better direct connection to its network? Because apparently slow Netflix streaming on Comcast was costing the company customers. CNN reports that Netflix this week explained to the Federal Communications Commission that the quality of Netflix streams on Comcast had become so poor that the company had no choice but to pay up for a better connection. More →

No Comments
Comcast Customer Service Calls Remix

Danse miserable: Group wants to make a funky remix of hellish Comcast calls

By on August 28, 2014 at 9:45 PM.

Danse miserable: Group wants to make a funky remix of hellish Comcast calls

Does misery have a time signature? That’s what open-Internet advocacy group Public Knowledge is trying to find out with a new contest that asks participants to take audio recordings from various nightmarish Comcast customer service calls and mash them up into a remix that will presumably be danceable and catchy. More →

No Comments
Why Is Comcast So Bad

Comcast says it has to smother competition to protect poor people

By on August 27, 2014 at 5:45 PM.

Comcast says it has to smother competition to protect poor people

Ever wonder why America’s two biggest cable providers don’t bother competing with one another? Or why you have only one choice for Internet service in your neighborhood? Or why cable prices have been rising at more than triple the rate of inflation? Well, wonder no more. Ars Technica flags some recent filings sent to the Federal Communications Commission sent by Internet service providers CenturyLink and RCN that detail how Comcast works tirelessly to keep them out of its markets and then justifies its actions as a favor to poor people. More →

No Comments
Why Is Comcast So Bad

Comcast thinks you’re even stupider than Verizon does

By on August 26, 2014 at 3:35 PM.

Comcast thinks you’re even stupider than Verizon does

Verizon isn’t the only Internet service provider that thinks very little of our intelligence. Ars Technica has found that Comcast has admitted to the state regulators in New York that it levels penalties against some customers in select areas who use up more than an allotted amount of data per month… but it insists that these plans do not constitute data caps. More →

No Comments
Why Is Comcast So Bad

Is Comcast’s service now bad enough to kill you?

By on August 26, 2014 at 11:35 AM.

Is Comcast’s service now bad enough to kill you?

We’ve known for a while now that Comcast’s customer service is incredibly bad, but we never imagined that it could be potentially lethal… until now. Two new stories have just cropped up that show how Comcast’s subpar service might not just be headache-inducing but potentially life-threatening as well. More →

No Comments
Why Is Comcast So Bad

Hilariously confused Comcast rep thinks Steam is a platform for malware

By on August 25, 2014 at 1:40 PM.

Hilariously confused Comcast rep thinks Steam is a platform for malware

Steam is a hugely popular online gaming store that counts roughly 75 million users worldwide — you may have heard of it. If you haven’t heard of it, however, then you’ll be happy to know that it’s no barrier to you getting a job as a Comcast customer service representative. More →

No Comments
Why Is Comcast So Bad

The most brutal Comcast call yet: Customer gets shuffled through 6 reps, issue remains unfixed

By on August 20, 2014 at 3:21 PM.

The most brutal Comcast call yet: Customer gets shuffled through 6 reps, issue remains unfixed

If you thought Ryan Block had a rough time with Comcast customer service then you haven’t seen anything yet. Taking an example from others who have recorded their terrible Comcast customer service experiences and posted them on the Internet, YouTube user Douglas A. Dixon has posted a customer service call that lasted a brutal one-and-a-half hours in which he was shuffled through a whopping six different customer service representatives, none of whom knew how to solve his problem. More →

No Comments
Why Is Comcast So Bad

Newly leaked docs detail more horrors from Comcast’s customer service misery mill

By on August 19, 2014 at 12:35 PM.

Newly leaked docs detail more horrors from Comcast’s customer service misery mill

Well looky here — The Verge has obtained some leaked documents detailing Comcast’s customer service representative training and… you’re not going to believe this… they make Comcast look pretty bad! More →

No Comments
Why Is Comcast So Bad

Long-suffering Comcast customer gets his problem fixed only after his story goes viral on Reddit

By on August 18, 2014 at 12:10 PM.

Long-suffering Comcast customer gets his problem fixed only after his story goes viral on Reddit

Comcast has racked up an impressive tally of customer service horror stories that have gone viral on social media over just the last month. The latest such story involves a customer who tried in vain for 6 months to get assorted problems fixed and only really got Comcast’s attention once his story hit the front page of Reddit. More →

No Comments
Comcast FCC Commissioner Dinner

‘Insulted’ Comcast withdraws funding from FCC commissioner’s dinner

By on August 15, 2014 at 8:30 AM.

‘Insulted’ Comcast withdraws funding from FCC commissioner’s dinner

You see what you did, you meanies? You insulted Comcast so much that it’s decided not to spend $110,000 sponsoring a dinner to honor an FCC commissioner who will hold significant influence over the fate of its merger with Time Warner Cable. Deadline Hollywood reports that Comcast, which earlier this week said it was “insulting” to think there was anything shady about spending that much money to honor one of the most important telecom regulators in the country, said that it’s withdrawing funding for the dinner and that it’s asking that “there be no recognition of Comcast at the dinner.” More →

No Comments
Opinions
Why Is Comcast So Bad

Think Comcast’s service sucks now? Just wait until it merges with TWC

By on August 14, 2014 at 1:43 PM.

Think Comcast’s service sucks now? Just wait until it merges with TWC

If they weren’t being paid ungodly sums to shill for one of America’s most hated companies, I’d almost feel sorry for Comcast’s top PR execs right now. The reason is because they now have an impossible task of trying to put out multiple fires all over the place as more and more customers are recording their interactions with the company and posting them all over the Internet, where they immediately go viral on Reddit and other hot social media sites. More →

No Comments
Why Is Comcast So Bad

Comcast customer tries to cancel service, gets put on hold for over 3 hours until office closes

By on August 13, 2014 at 11:20 AM.

Comcast customer tries to cancel service, gets put on hold for over 3 hours until office closes

The hits just keep coming for Comcast. It was bad enough when Ryan Block recorded the infamous customer service call from hell and when another Comcast customer showed how Comcast would only refund bogus charges to his account after he revealed to them that he’d recorded a phone call with a rep who explicitly said the charges wouldn’t apply. Now Comcast is having to deal with yet another instance of embarrassingly bad service: A customer who tried to cancel his account and was promptly put on hold for three-and-a-half hours until Comcast’s customer retention offices had closed for the day. More →

No Comments