Opinions
Why Is Comcast So Bad

Why Comcast is pushing broadband data caps that nobody wants

By on November 22, 2014 at 10:00 AM.

Why Comcast is pushing broadband data caps that nobody wants

Do you want your home broadband services to have strict data caps like the ones on your mobile data plans? Of course you don’t! But that isn’t stopping Comcast and Time Warner Cable from pushing them anyway. More →

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Comcast Customer Service Improvements

Comcast wants to fix one of the things you hate most about its service

By on November 20, 2014 at 5:30 PM.

Comcast wants to fix one of the things you hate most about its service

Is Comcast really making an effort to improve its customer service? Given how its recent push to improve its image has coincided with its efforts to merge with Time Warner Cable, we remain skeptical. That said, it looks like the company is taking some steps to fix one of the absolute worst aspects of its customer service: Waiting around for cable technicians who may or may not show up on time. More →

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Why Is Comcast So Bad

Two Comcast customers nearly go insane fighting thousands in bogus fees

By on November 20, 2014 at 11:01 AM.

Two Comcast customers nearly go insane fighting thousands in bogus fees

Although Comcast has been pledging for a while now to fix its legendarily awful customer service, little seems to have changed so far because nightmare stories of dealing with the company keep popping up on a regular basis. Two more such lurid tales have come to our attention this week that involve Comcast customers who have been doggedly trying to fight bogus fees that together total more than $3,000. More →

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Why Comcast So Bad

Comcast says it’s net neutrality’s No. 1 fan

By on November 11, 2014 at 4:49 PM.

Comcast says it’s net neutrality’s No. 1 fan

Just like how Annie Wilkes felt about Paul Sheldon in Stephen King’s Misery, Comcast says it’s net neutrality’s No. 1 fan. In a blog post written on Comcast’s website Tuesday, Comcast executive vice president David L. Cohen insisted that his company was the best friend that net neutrality has ever had, despite the fact that the company got into hot water for throttling P2P traffic last decade in a case where we found out that Comcast was actively targeting specific protocols such as BitTorrent for throttling. More →

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Why Is Comcast So Bad

Comcast is ‘really sorry’ your TV services crashed twice this week

By on November 6, 2014 at 8:45 PM.

Comcast is ‘really sorry’ your TV services crashed twice this week

If you’re a Comcast customer, you may have noticed that you couldn’t watch some of your favorite shows at a couple of different points this week. And you weren’t alone — Consumerist reports that Comcast TV outages were widespread this week and that the company has issued a formal apology for the service disruptions, which were apparently so bad that many customers couldn’t get through to Comcast’s customer service lines to complain because they were being flooded with so many calls.

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Comcast HBO Online Streaming

Comcast thinks HBO may have just made a huge mistake

By on October 24, 2014 at 1:34 PM.

Comcast thinks HBO may have just made a huge mistake

Surprise: Comcast isn’t overly enthusiastic about HBO’s plan to offer a standalone streaming service that will appeal to cord cutters. Barron’s notes that during an earnings call this week, Comcast EVP and NBC CEO Steve Burke was asked for his take on HBO’s decision to offer a standalone streaming option starting next year. As you might expect, Burke downplayed its significance and even suggested that HBO might come to regret breaking itself away from the bundle in the future. More →

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Why Is Comcast So Bad

An entire city tells Comcast it’s not wanted thanks to ‘deplorable and substandard’ customer service

By on October 16, 2014 at 7:45 AM.

An entire city tells Comcast it’s not wanted thanks to ‘deplorable and substandard’ customer service

Comcast’s awful customer service has rightly become the stuff of legends and now one city in Massachusetts is telling the company that it wants nothing to do with the cable giant’s unique blend of wallet-incinerating prices and customer service agents who would make Kafka novel bureaucrats blush. More →

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Why Is Comcast So Bad

Comcast apologizes to the man who got fired after complaining about its service

By on October 8, 2014 at 3:27 PM.

Comcast apologizes to the man who got fired after complaining about its service

Earlier this week, we tipped our hat in awe at Comcast’s ability to deliver customer service that was so bad that it literally ended up ruining a man’s career. Now, Comcast has come out and publicly apologized to the man for the trouble he’s gone through, although the company insists that no one at Comcast told his employer he should be fired. More →

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Why Is Comcast So Bad

Fighting Comcast’s awful customer service literally ruins a man’s life

By on October 7, 2014 at 12:36 PM.

Fighting Comcast’s awful customer service literally ruins a man’s life

How much worse can Comcast’s customer service possibly get? Unless Comcast execs start engaging in ritual customer sacrifices to appease the demon lord Ba’al’s thirst for human blood, we can’t imagine it getting much worse than this. Consumerist brings us the remarkable tale of a man whose efforts to get Comcast to wipe erroneous charges from his bills actually got him fired from his job. More →

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Opinions
Comcast Vs. Municipal Fiber

The worst video ever explains why you should fear municipal fiber and love Comcast

By on October 4, 2014 at 10:00 AM.

The worst video ever explains why you should fear municipal fiber and love Comcast

Once a day or so, I get propaganda messages from a pro-cable company advocacy group called NetCompetition that tries to convince me that I should absolutely love my incumbent ISP and fear anything that could possibly give it real competition, including both government-funded municipal broadband networks and privately funded broadband networks such as Google Fiber. More →

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Time Warner Comcast Protests

Consumer advocates turn up the heat on Comcast/TWC merger protests

By on October 3, 2014 at 7:15 PM.

Consumer advocates turn up the heat on Comcast/TWC merger protests

Outspoken cable subscribers aren’t the only ones objecting to the merger of Time Warner Cable and Comcast; Consumer advocates are as well. Not only that, but the FCC and Antitrust Division of the Department of Justice are covering every inch of this possible merger that will lead both companies’ future into a possible juggernaut.

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Comcast Time Warner Cable Customer Satisfaction

JD Power just released its cable customer satisfaction ratings – guess who ranked dead last?

By on September 30, 2014 at 12:04 AM.

JD Power just released its cable customer satisfaction ratings – guess who ranked dead last?

Three things are certain in life: Death, taxes, and low customer satisfaction ratings for Comcast and Time Warner Cable. DSLReports points out that the cable industry’s non-dynamic duo have come in last place in JD Power’s latest customer satisfaction survey of cable customers. More →

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Opinions
Why Is Comcast So Bad

Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service

By on September 26, 2014 at 2:56 PM.

Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service

Comcast knows that its customer service reputation is terrible — the question is whether it actually cares. With its proposed merger with Time Warner Cable up for regulatory review, Comcast certainly wants to at least give off the impression that it’s working night and day to make things better. DSLReports flags a new blog post from Comcast Cable president and CEO Neil Smit, who says that Comcast is finally getting around to focussing on improving its customer service with the hire of a new executive named Charlie Herrin, who “has been named SVP, Customer Experience.” What’s really noteworthy, however, are Smit’s explanations for why Comcast’s customer service has been so infamously bad over the years. More →

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