Comcast Time Warner Cable Merger Netflix Acquisition

If the TWC merger fails, Comcast could pursue an even more evil backup plan

By about 7 hours ago.

If the TWC merger fails, Comcast could pursue an even more evil backup plan

If its proposed merger with Time Warner Cable goes down, Comcast could make us regret it. Really, really regret it. BTIG Research analyst Rich Greenfield writes that if regulators shoot down the TWC merger, Comcast could turn its attention to buying up a number of other properties to bolster its business… including Netflix. More →

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Why Is Comcast So Bad

Comcast finds an exciting new way to anger subscribers

By on March 5, 2015 at 2:24 PM.

Comcast finds an exciting new way to anger subscribers

If you are already paying for HBO through your cable provider, then you should have no problem watching HBO Go on your device of choice at home, right? Right… unless you’re a Comcast subscriber. The Verge’s Chris Welch points out that PS4 owners who also subscribe to HBO through Comcast still aren’t able to access the app on their devices even though it released to the console earlier this week. More →

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Comcast Mobile Phone Service

A recipe for disaster? Comcast may soon launch a mobile phone service

By on February 25, 2015 at 9:05 AM.

A recipe for disaster? Comcast may soon launch a mobile phone service

Calling your cable company’s customer service department when you have a problem with your TV, home phone or Internet service can often be an infuriating experience. Sad though it may be, cable companies in the U.S. are known far and wide for providing poor customer care, and they are regularly ranked at the bottom of studies that focus on customer service and customer relations.

Soon, the rage experienced by some cable subscribers may reach an all new level when their service goes out. Why? Because they won’t even be able to reach Comcast customer care if their home phone and Wi-Fi-only mobile phone service are both powered by the same equipment. More →

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Comcast TWC Merger Stock Price

With the TWC merger in doubt, is Comcast starting to sweat?

By on February 23, 2015 at 8:15 PM.

With the TWC merger in doubt, is Comcast starting to sweat?

Comcast thought the Time Warner Cable merger would be all wrapped up by now, mostly because it’s so used to getting exactly what it wants from Washington. However, it’s been a year since the proposed merger was officially announced and its prospects are cloudier than they’ve ever been thanks in part to a series of customer service blunders that have left both companies embarrassed and apologetic about how they treat their own customers. More →

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Why Is Comcast So Bad

Comcast customer complains about data caps, Comcast rep tells him they’re ‘mandated by law’

By on February 20, 2015 at 8:45 AM.

Comcast customer complains about data caps, Comcast rep tells him they’re ‘mandated by law’

You didn’t really think Comcast was going to let Time Warner Cable’s attempts to steal away some of its bad press go unchallenged, did you? Ars Technica has another great scoop about a Comcast customer who called in to complain about the company’s experimental data caps only to be told that these caps were “mandated by the law.” More →

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Cable Customer Service

Even the cable industry’s top lobbyist thinks cable customer care is awful

By on February 18, 2015 at 9:10 AM.

Even the cable industry’s top lobbyist thinks cable customer care is awful

Stories of woe involving people’s interactions with customer service departments at cable companies are about as rare as snow in the Northeast right now. It seems as though we can’t even go one day without hearing a new tale of terror involving some poor, unsuspecting customer’s interactions with his or her cable TV and Internet service provider. Our favorite recent examples are when Comcast tried to keep money from a rent check that an elderly woman accidentally sent in, and when another woman had to complain to Comcast’s CEO’s mother in order to get results.

Now, things have taken an interesting new turn. More →

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Why Is Comcast So Bad

Comcast thinks it’s Jony Ive, starts branding “Designed in Philadelphia” on its remotes

By on February 17, 2015 at 9:15 PM.

Comcast thinks it’s Jony Ive, starts branding “Designed in Philadelphia” on its remotes

It’s hardly a surprise to see a company like Samsung copy Apple. But Comcast? Well, that’s certainly a new one for the record books. More →

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Why Is Comcast So Bad

Comcast cashes elderly woman’s rent check, refuses to give her a refund until busted by local news

By on February 12, 2015 at 12:50 PM.

Comcast cashes elderly woman’s rent check, refuses to give her a refund until busted by local news

If you’ve ever accidentally received a check that wasn’t addressed to you, you probably did the right thing and either tried to contact the person who wrote it or just ripped it up and threw it in the trash. You, however, are not Comcast. More →

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Comcast TWC Merger

Comcast’s customer service is so bad that it might end up undoing the TWC merger

By on February 12, 2015 at 8:30 AM.

Comcast’s customer service is so bad that it might end up undoing the TWC merger

Comcast’s bad customer service is almost legendary at this point. New stories pop up nearly every day that involve people being horribly mistreated by Comcast’s customer care team, and each one is more cringeworthy than the last. Examples from the past few weeks alone involve Comcast calling a subscriber an “a**hole” on her bill, Comcast calling a 63-year-old woman “super b*tch” on her bill, and one particularly ridiculous story of a couple who couldn’t get help with their Comcast service until someone complained to Comcast CEO Brian Roberts’s mother on their behalf.

Survey after survey finds that Comcast’s customer service ranks among the worst in the country, and now it looks like the company’s terrible customer care might end up helping to prevent its proposed merger with Time Warner Cable. More →

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Opinions
Why Is The Comcast TWC Merger So Bad

Comcast’s most laughable claim about the TWC merger

By on February 11, 2015 at 2:00 PM.

Comcast’s most laughable claim about the TWC merger

By now, we’re all familiar with Comcast’s litany of customer service horrors. Whether it’s telling customers that they’re going to be locked in at a low rate for a year before jacking up their prices after just three months, disconnecting customers repeatedly during service calls, allegedly pulling unauthorized credit reports, calling customers obscene names on their own bills or using insane people to mentally bludgeon customers into not cancelling their service, Comcast has basically written the book on finding creative ways to not give you what you want. More →

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Why Is Comcast So Bad

Woman gets results from Comcast only after telling CEO’s mom her son’s company is terrible

By on February 10, 2015 at 1:55 PM.

Woman gets results from Comcast only after telling CEO’s mom her son’s company is terrible

Tattling on someone to their mother isn’t typically the way adults go about getting results… but then again, Comcast isn’t your typical company and special measures are usually required to get things done. More →

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Comcast Vs. Dish Vs. Charter Vs. TWC

Congrats, Comcast: You’re now only America’s second most hated pay TV provider

By on February 5, 2015 at 10:15 PM.

Congrats, Comcast: You’re now only America’s second most hated pay TV provider

For the past year, Comcast has ruled the roost as America’s most disliked pay TV provider but this year it seems it has some major competition. Via Bloomberg, a new Harris poll of more than 27,000 American consumers found that Dish was actually the most disliked pay TV provider and was in fact America’s third-most hated company overall.

More →

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Why Is Comcast So Bad

Comcast’s latest epic blunder: Calling a 63-year-old woman ‘super b*tch’ on her bill

By on February 5, 2015 at 2:00 PM.

Comcast’s latest epic blunder: Calling a 63-year-old woman ‘super b*tch’ on her bill

The Comcast customer who got called an “a**hole” on her monthly bill can rejoice — she’s got company. Chicago’s WGN TV reports that 63-year-old Mary Bauer of Addison, Illinois was recently shocked when she found that her latest Comcast bill was addressed to someone named “Super B*tch Bauer.” More →

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