Comcast HBO Online Streaming

Comcast thinks HBO may have just made a huge mistake

By on October 24, 2014 at 1:34 PM.

Comcast thinks HBO may have just made a huge mistake

Surprise: Comcast isn’t overly enthusiastic about HBO’s plan to offer a standalone streaming service that will appeal to cord cutters. Barron’s notes that during an earnings call this week, Comcast EVP and NBC CEO Steve Burke was asked for his take on HBO’s decision to offer a standalone streaming option starting next year. As you might expect, Burke downplayed its significance and even suggested that HBO might come to regret breaking itself away from the bundle in the future. More →

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Why Is Comcast So Bad

An entire city tells Comcast it’s not wanted thanks to ‘deplorable and substandard’ customer service

By on October 16, 2014 at 7:45 AM.

An entire city tells Comcast it’s not wanted thanks to ‘deplorable and substandard’ customer service

Comcast’s awful customer service has rightly become the stuff of legends and now one city in Massachusetts is telling the company that it wants nothing to do with the cable giant’s unique blend of wallet-incinerating prices and customer service agents who would make Kafka novel bureaucrats blush. More →

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Why Is Comcast So Bad

Comcast apologizes to the man who got fired after complaining about its service

By on October 8, 2014 at 3:27 PM.

Comcast apologizes to the man who got fired after complaining about its service

Earlier this week, we tipped our hat in awe at Comcast’s ability to deliver customer service that was so bad that it literally ended up ruining a man’s career. Now, Comcast has come out and publicly apologized to the man for the trouble he’s gone through, although the company insists that no one at Comcast told his employer he should be fired. More →

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Why Is Comcast So Bad

Fighting Comcast’s awful customer service literally ruins a man’s life

By on October 7, 2014 at 12:36 PM.

Fighting Comcast’s awful customer service literally ruins a man’s life

How much worse can Comcast’s customer service possibly get? Unless Comcast execs start engaging in ritual customer sacrifices to appease the demon lord Ba’al’s thirst for human blood, we can’t imagine it getting much worse than this. Consumerist brings us the remarkable tale of a man whose efforts to get Comcast to wipe erroneous charges from his bills actually got him fired from his job. More →

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Opinions
Comcast Vs. Municipal Fiber

The worst video ever explains why you should fear municipal fiber and love Comcast

By on October 4, 2014 at 10:00 AM.

The worst video ever explains why you should fear municipal fiber and love Comcast

Once a day or so, I get propaganda messages from a pro-cable company advocacy group called NetCompetition that tries to convince me that I should absolutely love my incumbent ISP and fear anything that could possibly give it real competition, including both government-funded municipal broadband networks and privately funded broadband networks such as Google Fiber. More →

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Time Warner Comcast Protests

Consumer advocates turn up the heat on Comcast/TWC merger protests

By on October 3, 2014 at 7:15 PM.

Consumer advocates turn up the heat on Comcast/TWC merger protests

Outspoken cable subscribers aren’t the only ones objecting to the merger of Time Warner Cable and Comcast; Consumer advocates are as well. Not only that, but the FCC and Antitrust Division of the Department of Justice are covering every inch of this possible merger that will lead both companies’ future into a possible juggernaut.

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Comcast Time Warner Cable Customer Satisfaction

JD Power just released its cable customer satisfaction ratings – guess who ranked dead last?

By on September 30, 2014 at 12:04 AM.

JD Power just released its cable customer satisfaction ratings – guess who ranked dead last?

Three things are certain in life: Death, taxes, and low customer satisfaction ratings for Comcast and Time Warner Cable. DSLReports points out that the cable industry’s non-dynamic duo have come in last place in JD Power’s latest customer satisfaction survey of cable customers. More →

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Opinions
Why Is Comcast So Bad

Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service

By on September 26, 2014 at 2:56 PM.

Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service

Comcast knows that its customer service reputation is terrible — the question is whether it actually cares. With its proposed merger with Time Warner Cable up for regulatory review, Comcast certainly wants to at least give off the impression that it’s working night and day to make things better. DSLReports flags a new blog post from Comcast Cable president and CEO Neil Smit, who says that Comcast is finally getting around to focussing on improving its customer service with the hire of a new executive named Charlie Herrin, who “has been named SVP, Customer Experience.” What’s really noteworthy, however, are Smit’s explanations for why Comcast’s customer service has been so infamously bad over the years. More →

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Featured
Why Is Comcast So Bad

Comcast’s infamously bad customer service isn’t incompetence – it’s a choice

By on September 24, 2014 at 3:51 PM.

Comcast’s infamously bad customer service isn’t incompetence – it’s a choice

For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the customer for this poor experience and this is not representative of our customer service as a whole. However, once you get enough examples of this kind of service, it’s clear that this is actually representative of what Comcast customers often experience when they try to get their problems solved. And it just so happens that a reader has sent us a recording of yet another bad Comcast customer service experience, which we have uploaded onto SoundCloud for your listening displeasure.

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Opinions
Comcast Time Warner Cable Merger FCC

Let’s hope the FCC isn’t as stupid as Comcast thinks it is

By on September 23, 2014 at 7:45 PM.

Let’s hope the FCC isn’t as stupid as Comcast thinks it is

Hey, you know how you hate Comcast but are sticking with it because you literally have no other option when it comes to broadband services that deliver downloads at a rate faster than 6Mbps? Well, Comcast thinks you’re crazy because you have plenty of options for home broadband in your neighborhood, including your wireless carrier, your municipal fiber network and Google Fiber. No, I am not making this up. More →

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Comcast Time Warner Cable Merger

Some Time Warner Cable bills seen doubling after Comcast merger

By on September 12, 2014 at 8:30 AM.

Some Time Warner Cable bills seen doubling after Comcast merger

Welcome to Comcast Country, Time Warner Cable customers. The Albany Times Union reports that New York state regulators now “believe some Time Warner Cable customers could see their Internet and cable TV bills more than double under the company’s proposed $45 billion merger with Comcast.” More →

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Comcast Time Warner Cable Merger

Comcast, TWC are paying ‘nearly a dozen’ former FCC officials to push the FCC to approve the merger

By on September 3, 2014 at 5:00 PM.

Comcast, TWC are paying ‘nearly a dozen’ former FCC officials to push the FCC to approve the merger

The Comcast-TWC merger is about as popular among the American public as Islamic State militants, Justin Bieber’s drunken driving and the Ebola virus — that is to say, it’s really not that popular at all. Nonetheless, the merger stands a good chance of passing for two key reasons: Comcast doesn’t care what the public thinks and the government doesn’t care what the public thinks. More →

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Netflix Vs. Comcast Streaming

Netflix says it lost customers thanks to slow streaming on Comcast

By on August 29, 2014 at 8:15 PM.

Netflix says it lost customers thanks to slow streaming on Comcast

Why did Netflix decide to cave in and pay Comcast for a better direct connection to its network? Because apparently slow Netflix streaming on Comcast was costing the company customers. CNN reports that Netflix this week explained to the Federal Communications Commission that the quality of Netflix streams on Comcast had become so poor that the company had no choice but to pay up for a better connection. More →

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