Dell considering using Google+ Hangouts for customer support

By on July 21, 2011 at 6:01 AM.

Dell considering using Google+ Hangouts for customer support

Michael Dell is toying with the idea of using Google+ Hangouts for Dell’s customer support. The service allows users to initiate a video chat session with multiple people inside their Google+ circles. “I am thinking about hangouts for business. Would you like to be able to connect with your Dell service and sale teams via video directly from Dell.com?” he posted on his Google+ page on Sunday. The idea was an instant success: 556 people had given the comment a +1 as of Tuesday morning and hundreds more left comments in support of the suggestion. As GigaOm points out, it is currently not possible to start a “Hangout” session from anywhere but from inside Google+ itself. The social network is still in a young invite-only phase, too, so some customers would not have access just yet. Still, Google has said that it plans to offer Google+ for businesses, so perhaps Dell’s idea could come to fruition down the road. More →

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Google+, Google’s answer to Facebook, is finally here [video]

By on June 28, 2011 at 4:01 PM.

Google+, Google’s answer to Facebook, is finally here [video]

Google on Tuesday finally took the wraps off of its answer to the social steamroller that is Facebook, and it’s called Google+. While Google has launched numerous social products in the past, Google+ is the Internet giant’s most comprehensive offering to date. It is largely an effort to play catch-up, of course — since Google has a lot of catching up to do — but the service also offers some nifty innovative elements that could appeal to users who navigate away from Facebook long enough to check it out. Key features include Circles, which allow you to group contacts together in various social circles and share things only with the particular circles you chose; Sparks, which are topics similar to Twitter hashtags; and Hangouts, which are video chat rooms. There is also a mobile element to Google+, and for the time being it focuses on text updates, photo and video sharing, and… you guessed it… location. Google+ is currently in private beta. A handful of videos covering the key elements of Google’s new service can be viewed below. More →

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