AT&T customers stayed loyal following rivals’ launch of iPhone, exec says

By on November 16, 2011 at 6:35 PM.

AT&T customers stayed loyal following rivals’ launch of iPhone, exec says

AT&T subscribers have remained loyal to the network following the launch of Apple’s iPhone on rival carriers Verizon Wireless and Sprint. “Churn has not moved at all,” AT&T’s president of emerging devices Glen Lurie told MarketWatch on Wednesday, referring to the percent of subscribers who leave AT&T to open accounts with other providers. In the years leading up to the iPhone’s launch on Verizon and Sprint, many AT&T subscribers had been extremely vocal about persistant dropped calls and other connectivity issues when using the iPhone in metropolitan areas. Some analysts speculated that the launch of Verizon’s iPhone 4 would send AT&T iPhone users rushing for the door, but that does not appear to be the case. In fact, AT&T recently announced that it activated more than 1 million iPhone 4S handsets in less than a week following the device’s launch. Lurie even said the iPhone 4S is selling so fast for AT&T that demand is still exceeding supply. More →

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BlackBerry loyalty tops all other smartphone brands in U.K.

By on October 4, 2011 at 4:40 PM.

BlackBerry loyalty tops all other smartphone brands in U.K.

Research In Motion’s line of BlackBerry smartphones retained British customers better than any other manufacturer’s devices during the three-month period ending in July. Among BlackBerry users in the United Kingdom who purchased new smartphones during that period of time, an impressive 69.9% chose to purchase a new BlackBerry smartphone rather than stray to a new vendor. The impressive stat comes from comScore’s recent MobiLens report, and it bests Apple in the No. 2 spot with a 65.2% retention rate and distant No. 3 HTC at 48.1%. Nokia (33.5%) and Samsung (29.4%) rounded out the top-5, and Sony Ericsson trailed with 22.5% in the No. 6 spot. A graph illustrating manufacturer retention rates in the U.K. over the past three months follows below. More →

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T-Mobile loses 50,000 subscribers in Q2, reports revenue decline

By on August 4, 2011 at 9:01 AM.

T-Mobile loses 50,000 subscribers in Q2, reports revenue decline

T-Mobile USA reported its second quarter results on Thursday and noted that it lost 50,000 subscribers during the quarter. That’s a drop, but it’s not as bad as the 93,000 customers the carrier lost during the year ago quarter or the 99,000 customers who left during the first quarter. T-Mobile also recorded $5.1 billion in revenue for the second quarter, down from the $5.2 billion it reported during the first quarter and the $5.4 billion in revenue it pulled in during the same quarter last year. Blended churn, which includes both prepaid and contract customers, was 3.3%. That’s down from the 3.4% reported last quarter. “The United States remains a difficult market for Deutsche Telekom, but we see improvements compared to the first quarter of 2011,” René Obermann, CEO of Deutsche Telekom said. “T-Mobile USA will continue its strategy with the extended HSPA+ 42 coverage and continued data growth.” Read on for the full press release. More →

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Sprint reports big Q2 loss as it sheds 101,000 postpaid subs

By on July 28, 2011 at 7:30 AM.

Sprint reports big Q2 loss as it sheds 101,000 postpaid subs

Sprint on Thursday reported greater than expected losses in the second quarter despite modest revenue growth. The nation’s No. 3 carrier pulled in $8.3 billion in its June quarter, up 4% from the same quarter a year prior, but it wasn’t enough to bring the company back into the black. Sprint’s net losses in the second quarter totalled $827 million, 11% worse than the $760 million loss it reported in the second quarter of 2010. On the bright side, however, those losses include $588 million in bad investments and a $52 million tax charge from the state of Michigan, so Sprint would have shown sequential and year-over-year improvements if not for those losses. Sprint also reported its best subscriber churn of late in the second quarter, adding more than a million new subscribers despite shedding 101,000 net wireless postpaid customers. “Sprint’s second quarter results, including our fourteenth consecutive quarter of improved customer care satisfaction, our best ever postpaid churn, more than 1 million net wireless subscriber additions and wireless service revenue growth, validate that our focus on providing simplicity, value and an unmatched customer experience is working,” said Sprint CEO Dan Hesse in a statement. Of note, sprint also announced a deal with LightSquared on Thursday that will see it bring 4G LTE services to 260 million Americans by 2015. Sprint’s full earnings release follows below. More →

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Verizon Wireless posts strong Q1; churn down, data revenues up, 2.2M iPhones activated [Updated]

By on April 21, 2011 at 7:58 AM.

Verizon Wireless posts strong Q1; churn down, data revenues up, 2.2M iPhones activated [Updated]

The first-quarter financial figures for Verizon Wireless were not all that surprising. The nation’s largest wireless carrier was widely expected to post strong quarterly results, and it did. Verizon Wireless saw its churn rate fall year-over-year to 1.01 for postpaid customers and 1.33 overall. The company’s data revenues were up 22.3% from the same period last year, fueled by 1.8 million net additions, 2.2 million new iPhone activations, 260,000 HTC ThunderBolt activations, and 32% of retail postpaid customers using smartphones. Verizon Wireless now has 104 million total connections on its network, which represents a 6.1% increase year-over-year. If you are interested in reading the entire Verizon Communications release, it is waiting for you after the break.

Update: Although not included in the Q1 press release, the company’s conference call presentation indicates that 2.2 million iPhone 4s were activated during the three month period. Title updated to reflect this new information. More →

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T-Mobile takes a beating in Q4 2010; sheds 318,000 contract customers, post-paid churn at 3.6%

By on February 25, 2011 at 11:24 AM.

T-Mobile takes a beating in Q4 2010; sheds 318,000 contract customers, post-paid churn at 3.6%

The fourth quarter of 2010 — the busy holiday quarter — was not all that fruitful for the U.S.’s forth largest wireless provider. In an earnings call today, T-Mobile posted a nearly flat revenue number — $4.69 billion in Q4 2010 versus $4.71 billion in Q3 of 2010, and $4.65 billion in Q4 of 2009 — and less than stellar customer retention numbers. T-Mo saw net losses of 318,000 customers in Q4, along with a churn rate rising from 3.4% in Q3 to 3.6%. One bright spot on the company’s balance sheet is the 25% jump in “data services revenue” year-over-year.

“I am pleased with the increase in smartphone adoption and our ongoing improvement in data ARPU.  Data growth in the U.S. mobile market continues to accelerate and with the largest 4G network T-Mobile USA is well-positioned to differentiate itself and grow consumer usage,” said René Obermann, CEO of Deutsche Telekom. “We are not satisfied with contract churn, but we expect that the measures presented at the T-Mobile USA Investor Day in January will lead to improvements in 2011.”

T-Mobile’s full press release is after the break. More →

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Sprint’s Q4: subscribers up, churn down; still losing money

By on February 10, 2011 at 12:56 PM.

Sprint’s Q4: subscribers up, churn down; still losing money

Ladies and gentlemen, it is with great pleasure that I inform you that U.S. wireless provider Sprint, for the first time in thirteen quarters, has reported gains in post-paid subscribers. Ending its long drought, the Now Network added a total of 1.1 million new subs; 58,000 of which were post-paid. Sprint also reported a drop in churn during its earnings call, down to 1.86 in Q4 from 2.11 in Q3. It isn’t all good news, however. The company still posted a $929 million loss on revenues of $8.3 billion in Q4, or $0.31 per share. Sprint’s stock was trading slightly higher on the news. More →

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T-Mobile USA announces lackluster Q3 earnings

By on November 4, 2010 at 7:33 AM.

T-Mobile USA announces lackluster Q3 earnings

Today, T-Mobile USA announced earnings from its third quarter of 2010. How did the company do? Well, to be honest, the stat sheet looks pretty beige. The company is reporting service revenues of $4.71 billion which is flat to Q2 2010 and down 0.5% year-over-year. T-Mo reports 7.2 million of its 33.8 million total customers (~ 21%) are using smartphones — only 2.8 million were using smartphones as of Q3 2009. Magenta saw wireless additions totaling 137,000 and had a lower than expected OIBDA (Operating Income Before Depreciation And Amortization) of $1.32 billion (largely due to investments in its HSPA+ network). Churn was 2.4% and 7.2% for contract and non-contract customers respectively; ARPU (average revenue per user) was $47.

“I am very pleased with the development of blended data ARPU. Along with the growing number of smartphones, this demonstrates the potential of mobile broadband data growth in the US market and for T-Mobile USA in particular,” said René Obermann, Chief Executive Officer of Deutsche Telekom.

Hit the read link to read the full report. More →

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