Leaked: Apple's internal iPhone 4 antenna troubleshooting procedures

By on June 29, 2010 at 4:35 PM.

Leaked: Apple's internal iPhone 4 antenna troubleshooting procedures

iPhone-4-1

The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4. Hit the jump to check them out. More →

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iOS 4.0.1 software update to arrive on Monday with a fix for iPhone antenna issue?

By on June 26, 2010 at 10:02 AM.

iOS 4.0.1 software update to arrive on Monday with a fix for iPhone antenna issue?

steve-jobs-iphone4

A circulating rumor suggests that Apple will be releasing an iOS update next week, perhaps as early as Monday, which will take care of the dreadful antenna signal attenuation issue that plagues the iPhone 4. The 4.01 update was referenced in a series of forum posts on Apple’s tech support forums that have since been removed, but not before readers grabbed the pertinent information and relayed it to the rest of the world. Of course, the success of this fix hinges upon the fact that the antenna issue is software-based and easily corrected with a quickly deployed update. If it is hardware-based, then Apple may have a bigger problem on its hands. More →

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