Verizon to shutter three call centers [updated]

By on March 9, 2012 at 8:35 AM.

Verizon to shutter three call centers [updated]

Approximately 3,000 people could lose their jobs following the shuttering of Verizon call centers in Texas, Michigan and Washington state. Local ABC affiliate ABC 13 reported on Thursday that up to 1,000 workers may be released as Verizon moves its call center out of the Houston, Texas region. Verizon will close call centers in Michigan and Washington as well, impacting a total of about 3,000 workers. It is unclear if the carrier intends to open new call centers to replace the shuttered facilities, or if it will look to increase head counts at other existing call centers. Verizon said in a statement that the closures are “a very difficult but necessary business decision,” and a company spokesperson confirmed to ABC 13 that it will find new jobs within the company for workers willing to relocate, though it is unclear if Verizon plans to cover relocation expenses. The carrier also said it will pay a severance to employees who do not secure new jobs within the company.

UPDATE: A Verizon Wireless spokesperson contacted BGR to clarify a number of inaccuracies and omissions in ABC 13′s report. The company does not plan to open new call centers following these three closures, however it will continue to operate 28 call centers across the country. 2,600 workers will be affected by shuttering of the facilities in Texas, Michigan and Washington, however all employees have been invited to relocate. Verizon will pay employees who move to new centers $10,000 in after-tax dollars to relocate, and workers who do not continue with the company will be provided with separation benefits. More →

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AT&T tempts FCC, promises to bring 5,000 jobs back to U.S. if T-Mobile merger is approved

By on August 31, 2011 at 11:15 PM.

AT&T tempts FCC, promises to bring 5,000 jobs back to U.S. if T-Mobile merger is approved

AT&T said on Wednesday that it promises to bring 5,000 of its outsourced call center jobs back to the United States if its proposed $39 billion acquisition of T-Mobile USA is approved by the FCC. AT&T also promised that it will not layoff any AT&T or T-Mobile call center employee who is employed at the time of the merger. In addition, AT&T will invest $8 billion in its U.S. infrastructure and the Economic Policy Institute has suggested that move could provide up to 96,000 new jobs. AT&T made its announcement hours before the United States Justice Department filed a lawsuit in an attempt to block the merger. “AT&T’s elimination of T-Mobile as an independent, low- priced rival would remove a significant competitive force from the market,” the Justice Department said. AT&T responded and said that “there was no indication” from the DOJ that a lawsuit was being contemplated. “We remain confident that this merger is in the best interest of consumers and our country, and the facts will prevail in court,” AT&T Senior Executive Vice President and General Counsel Wayne Watts said, noting that AT&T will continue to fight for the merger’s approval. Read on for the full press release from AT&T. More →

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Apple announces Joint Venture to retail employees; looks to service small businesses at Apple Stores

By on March 1, 2011 at 2:22 AM.

Apple announces Joint Venture to retail employees; looks to service small businesses at Apple Stores

On schedule and as we exclusively reported, Apple announced its Joint Venture service this weekend to Apple Store employees. The new offering aims to bring small business customers into retail stores, providing more business-centric and personalized services. Users can enroll in Joint Venture for an annual fee of $499. What does that steep fee get you? The fee covers up to five users (additional users can be added for $99 per person per year) and provides priority service at Apple’s Genius Bars (skip the line), phone support from business-focused Geniuses, loaner machines for repairs taking over 24-hours, and access to customized workshops. The new service is set to roll out beginning March 2nd.

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Verizon cuts ex-Alltel employees, offers small consolation

By on November 19, 2009 at 2:29 PM.

Verizon cuts ex-Alltel employees, offers small consolation

It looks like Verizon has finally figured out what it’s going to do with the Alltel employees that it picked up during its acquisition of the company: give them the axe. More specifically, Verizon is cutting an unspecified number of jobs in Little Rock because those corporate positions are now redundant. The departments being given the axe include finance, marketing and legal, but there is some hope for those losing their jobs — Verizon would be more than happy to have them apply for positions in its call centers. We’re not sure if being asked to step down from finance to handle customer complaints over the phone is a nice offer, but having a job is better than no job, right? More →

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