Microsoft on Tuesday revealed that a Yahoo! email inefficiency was the culprit of a phantom data bug affecting Windows Phone 7 users. Yahoo! apologized for the bug initially, but later issued a second statement claiming Microsoft’s IMAP implementation was unique on Windows Phone 7 devices, and this was the root cause of the problem. Programmer Rafael Rivera decided to launch an independent investigation into the matter, however, and he posted his findings to his Within Windows blog on Wednesday. In short, Rivera contests that Yahoo!’s IMAP email issues are not confined to Windows Phone 7 devices. He goes on to demonstrate that standard IMAP requests sent to Yahoo! email servers return excess data that falls outside IMAP protocol. Yahoo! has not confirmed or denied these findings. More →
Microsoft has identified the culprit of a bug that causes superfluous data to be transmitted sporadically over 3G by Windows Phone 7 devices. According to a statement issued by Microsoft to Windows Phone Secrets, the problem is caused by Yahoo! email accounts configured on Windows Phone 7 handsets. Microsoft says the Yahoo! email data bug and another bug involving Exchange will be fixed in an upcoming software update due to be issued to end users in the near future. Hit the break for Microsoft’s full statement along with instructions on how to curtail superfluous data in the meantime. More →
Last week, BGR reported on a bug within the Windows Phone 7 operating system that resulted in superfluous data being uploaded over 3G networks. The bug was causing some Windows Phone owners to quickly reach or surpass their monthly data allotments. According to a statement from a Microsoft spokesperson, the company believes it has identified the cause of the issue in most or all cases.
We have determined that a third-party solution commonly accessed from Windows Phones is configured in a manner that potentially cause larger than expected data downloads. We are in contact with the third party to assist them in making the necessary fixes, and are also pursuing potential workarounds to address the configuration issue in case those are needed. At this point in our investigation, we believe this is responsible for most of the reported incidents.
We are investigating additional potential root causes for the remainder of the reports.
A small (low single-digit) percentage of Windows Phone customers have reported being affected.
We are continuing to investigate this issue and will update with additional information and guidance as it becomes available.
Unfortunately, Microsoft has not yet put a timeline on a potential solution it claims to be developing. It also failed to identify the “third-party solution” responsible for the bug. Finally, Microsoft has not yet said what it intends to do for users who may be exceeding their data caps and incurring fees as a result of the bug. More →
Following several reports of Windows Phone 7 devices sporadically transmitting “huge chunks” of seemingly superfluous data via 3G, Microsoft told the BBC that it is investigating the matter. The reports originated on a Windows enthusiast site where a reader claimed her phone was sending a large amount of data unbeknownst to her. She discovered the issue when she received an email alert from AT&T stating that her data usage was nearing its monthly limit. Several other Windows Phone 7 users mirrored the claims after examining their own data usage. Upon learning of the apparent bug, Microsoft confirmed that it is working on a fix. “We are investigating this issue to determine the root cause and will update with information and guidance as it becomes available,” a Microsoft spokesperson told the BBC. More →
According to a spokesperson, Verizon Wireless is working on a fix for a hand-off delay that some users are experiencing on the company’s new Long Term Evolution (LTE) network. The delay, which can last up to two minutes, occurs when the USB data stick attempts to switch from CDMA to LTE — the modem is not responsive during that time. The issue has been reported by several members of the press and early device testers.
In the same breath, Verizon also noted that it is actively working on Mac drivers for its LTE hardware. Although no specific timetable was given, the spokesperson did say that the software would be available “relatively soon.” More →
AT&T’s Captivate and T-Mobile’s Vibrant are among several Samsung Galaxy S-branded smartphones that have been plagued by GPS issues since they launched. While this isn’t the first time the manufacturer has issued a supposed fix, Samsung today announced the availability of a new app called GPS Restore — which has the sole purpose of restoring a device’s GPS settings to their original state. We’re not sure how this would help resolve any issues, unless Samsung is suggesting that some carrier tweaks are responsible for the problems. In any case, owners of with the Captivate or the Vibrant will undoubtedly be happy to give Samsung’s new GPS Restore app a whirl. Simply search the Android Market for “GPSSamsungRestore” to give it a go. More →
Following widespread reports, Nokia confirmed on Thursday that some of its N8 smartphones are faulty. The response comes following reports from N8 owners around the world claiming that their devices inexplicably died. Users all complained of similar symptoms — the device wouldn’t reboot, take a charge or even power on after the failure. As some speculated, Nokia confirmed that the issue is related to power management.
There have been some reports in media on the Nokia N8 quality. Niklas Savander, head of Nokia sales and marketing, addresses the issue in a video interview published today in our company blog Nokia Conversations. In a limited number of Nokia N8 devices, there appears to be an issue relating to power management. As product quality is a top priority for Nokia, we have taken immediate actions to address this. As with any product performance issue, this is covered by Nokia’s warranty. Any affected consumers should contact their local Nokia Customer Care. We apologize for the inconvenience.
Thankfully, the issue does not affect all N8 handsets and as Nokia’s statement points out, faulty units will be replaced under warranty. More →
Earlier today, BGR broke the news that a possible Facebook glitch or hack was disabling user accounts. We have now received a response from a Facebook spokesperson, who has confirmed that a bug is to blame for the mass-deactivations. Facebook’s official statement is as follows:
Earlier today, we discovered a bug in a system designed to detect and disable likely fake accounts. The bug, which was live for a short period of time, caused a very small percentage of Facebook accounts to be mistakenly disabled. Upon discovering the bug, we immediately worked to resolve it. It’s now been fixed, and we’re in the process of reactivating and notifying the people who were affected.
While the number of disabled accounts is undoubtedly a small percentage of Facbook’s total subscriber base, the number of users impacted by the bug is easily in the thousands. Facebook assured us that it is in the process of restoring affected accounts, however, and that everything should be back to normal soon.
UPDATE: We also asked Facebook about the odd request for a scanned ID which, to us, sounded extremely fishy. As it turns out, these requests were legitimate. Facebook clarified that in some account deactivation cases when no other options are available, users may be asked to provide valid IDs. One of the results of today’s bug was apparently the initiation of this process for affected users.
Earlier this week, BGR exclusively broke news concerning a bug plaguing several owners of the new Dell Venue Pro smartphone. Users reported an inability to connect their devices to secured Wi-Fi networks. Dell issued an official response to the report on a company blog Thursday morning:
We have confirmed that the Wi-Fi connectivity issue that was reported in blogs like Boy Genius Report and Ubergizmo resulted from a software glitch during Dell’s manufacturing process. The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7 one. Customers who purchased Venue Pro smartphones on Monday or Tuesday (November 8 or 9) at a Microsoft Store and who are experiencing the protected Wi-Fi network connectivity issue also have the option of bringing your phone back to the Microsoft Store for an exchange, beginning at the end of next week. Your new phone will fix the Wi-Fi issue as well.
Dell’s claim that the issue was neither hardware or software related is rather odd, but the important news is the solution. According to Dell, affected phones were all sold by Microsoft Store locations. Users experiencing the bug should return their devices to a Microsoft Store location beginning “at the end of next week,” at which time working replacement units will be available. More →
The Dell Venue Pro, which became available on Monday, may be affected by a troublesome bug. According to several BGR readers, the new Windows Phone 7 handset from Dell is unable to connect to protected Wi-Fi networks. Affected users report that when they attempt to connect to a secured Wi-Fi network using the standard Wi-Fi utility, they receive the following message: “your phone couldn’t reach the Wi-Fi network”. Users report no such problem when connecting to unprotected wireless networks.
Dell has been contacted for comment and we will update this post with any official statement we receive.
UPDATE 1: We’ve now received reports via email that some HTC HD7 devices may be affected as well. This unfortunately could mean that the issue is a WP7 bug that isn’t limited to one particular handset. Microsoft and HTC have been contacted for comment.
UPDATE 2: Several readers have emailed us wondering whether or not hidden Wi-Fi networks are the culprit here. BGR has confirmed that in all cases reported to us directly, users were not attempting to connect to hidden networks. We’ve also gotten word that some Microsoft store locations have acknowledged the problem. One reader even commented that a helpful store in his area swapped out his phone as a result of the bug.
UPDATE 3: On Thursday morning, Dell issued an official response to our report. Dell’s statement doesn’t explain the three confirmed reports BGR has received concerning HD7 units exhibiting similar behavior, but at least Venue Pro owners now know how to handle devices affected by this bug.
Just a quick follow up to an article we posted last week. It looks like Apple’s iOS 4.2 gold master candidate, which was pushed out to developers last night, closes the security loop hole that allowed the iPhone’s lock screen to be bypassed from the “Emergency Call” function. We’ve been trying, unsuccessful, to replicate the issue with the latest iOS pre-release.
If you’re not a member of the developer community, and wondering when you can get your hands on iOS 4.2, know that iOS 4.1 GM was released to developers one week before it went live to the general public.
A few months ago, Mozilla threw down the gauntlet by asking developers to find major security flaws in Firefox in return for a $3000 reward. Enter, Alex Miller from San Jose, who spotted a critical security flaw hidden away in the Firefox code. Alex spent 90 minutes every day for 10 days before he stumbled onto something and reported it to Firefox’s parent company. Security program manager at Firefox, Brandon Sterne, said: “Mozilla depends on contributors like these for our very, sort of, survival. Mozilla is a community mostly of volunteers. We really encourage people to get involved in the community. You don’t have to be a brilliant 12-year-old to do that”. Pretty impressive stuff. Hit the read link for the full article.