Microsoft: Yahoo email ‘inefficiency’ responsible for Windows Phone 7 data bug

By on February 1, 2011 at 8:03 PM.

Microsoft: Yahoo email ‘inefficiency’ responsible for Windows Phone 7 data bug

Microsoft has identified the culprit of a bug that causes superfluous data to be transmitted sporadically over 3G by Windows Phone 7 devices. According to a statement issued by Microsoft to Windows Phone Secrets, the problem is caused by Yahoo! email accounts configured on Windows Phone 7 handsets. Microsoft says the Yahoo! email data bug and another bug involving Exchange will be fixed in an upcoming software update due to be issued to end users in the near future. Hit the break for Microsoft’s full statement along with instructions on how to curtail superfluous data in the meantime. More →

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Windows Phone 7 data hog bug identified by Microsoft; fix in the works

By on January 19, 2011 at 4:02 PM.

Windows Phone 7 data hog bug identified by Microsoft; fix in the works

Last week, BGR reported on a bug within the Windows Phone 7 operating system that resulted in superfluous data being uploaded over 3G networks. The bug was causing some Windows Phone owners to quickly reach or surpass their monthly data allotments. According to a statement from a Microsoft spokesperson, the company believes it has identified the cause of the issue in most or all cases.

We have determined that a third-party solution commonly accessed from Windows Phones is configured in a manner that potentially cause larger than expected data downloads. We are in contact with the third party to assist them in making the necessary fixes, and are also pursuing potential workarounds to address the configuration issue in case those are needed. At this point in our investigation, we believe this is responsible for most of the reported incidents.

We are investigating additional potential root causes for the remainder of the reports.

A small (low single-digit) percentage of Windows Phone customers have reported being affected.

We are continuing to investigate this issue and will update with additional information and guidance as it becomes available.

Unfortunately, Microsoft has not yet put a timeline on a potential solution it claims to be developing. It also failed to identify the “third-party solution” responsible for the bug. Finally, Microsoft has not yet said what it intends to do for users who may be exceeding their data caps and incurring fees as a result of the bug. More →

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Microsoft investigates superfluous data transmissions in Windows Phone 7

By on January 10, 2011 at 9:34 PM.

Microsoft investigates superfluous data transmissions in Windows Phone 7

Following several reports of Windows Phone 7 devices sporadically transmitting “huge chunks” of seemingly superfluous data via 3G, Microsoft told the BBC that it is investigating the matter. The reports originated on a Windows enthusiast site where a reader claimed her phone was sending a large amount of data unbeknownst to her. She discovered the issue when she received an email alert from AT&T stating that her data usage was nearing its monthly limit. Several other Windows Phone 7 users mirrored the claims after examining their own data usage. Upon learning of the apparent bug, Microsoft confirmed that it is working on a fix. “We are investigating this issue to determine the root cause and will update with information and guidance as it becomes available,” a Microsoft spokesperson told the BBC. More →

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Samsung issues new GPS fix for Captivate, Vibrant

By on December 1, 2010 at 1:20 AM.

Samsung issues new GPS fix for Captivate, Vibrant

AT&T’s Captivate and T-Mobile’s Vibrant are among several Samsung Galaxy S-branded smartphones that have been plagued by GPS issues since they launched. While this isn’t the first time the manufacturer has issued a supposed fix, Samsung today announced the availability of a new app called GPS Restore — which has the sole purpose of restoring a device’s GPS settings to their original state. We’re not sure how this would help resolve any issues, unless Samsung is suggesting that some carrier tweaks are responsible for the problems. In any case, owners of with the Captivate or the Vibrant will undoubtedly be happy to give Samsung’s new GPS Restore app a whirl. Simply search the Android Market for “GPSSamsungRestore” to give it a go. More →

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Epix win? Samsung pushes out new patch for the Epix

By on May 21, 2009 at 12:00 PM.

Epix win? Samsung pushes out new patch for the Epix

Epix users, it looks like it may finally be your time to shine. For those who haven’t been following the story, AT&T’s Samsung Epix had issues. Samsung pushed out a patch to resolve said issues but it only caused more issues. After promising to address the new problems in early May, Samsung has just pushed out a new ROM for the Epix that addresses the following:

  • ”Slog Dump” Fix: On certain circumstances, the handset may report a “Slog Dump” error message. This software provides an update to the network layer which prevents the problem from occurring.
  • Missed Email Audio Notifications:  A previously released cab file for notifications is now included this firmware version. This enables the EPIX to provide audible notifications alerts for your emails when the device enters an unattended power saving mode.
  • Outlook Notes SSP Support:  The update contains the ability to synchronize the popular Notes feature available within Microsoft Outlook.
  • Ascending Ringtone: Ringtone behavior design was set to ascending/escalating volume during inbound call regardless of setting specified. With this update, the handset will act in accordance to the volume settings selected.

Users also report that the major issue brought about by the initial Slog Dump patch — phones freezing on outbound calls — is now resolved as well. Beyond that, it looks like the only old bug still present is an issue with LED notifications but with all of the other issues that have been resolved, we doubt Epix users will be too upset. Got a slogged Epix? Hit the read link to get your fix on.

Thanks, Amir!

Read

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