BlackBerry Internet Service down in North America again?

By on September 22, 2009 at 1:18 PM.

BlackBerry Internet Service down in North America again?

We’ve been hit with a flood of tips, signals of distress, and even violent outbursts about another possible BIS outage for BlackBerry subscribers. Verizon seems to be popping up as a common theme in these tips, so we’ll ask you guys… any issues?

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BlackBerry BIS down for T-Mobile and AT&T?

By on September 9, 2009 at 9:22 PM.

BlackBerry BIS down for T-Mobile and AT&T?

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We’ve been getting tips about this ever since mid-day but figured it would clear up. It seems as if it hasn’t, though. Are you a BlackBerry user on AT&T or T-Mobile with BlackBerry Internet Service issues? Hit us up — get your frustration out. We’re here for you.

A BIS 2.8 upgrade would possibly explain the issues people are having, but those are usually done with maintenance windows so the carriers know what’s happening and that doesn’t look to be the case with this outage.

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BlackBerry BIS 2.8 feature list comes to light

By on August 28, 2009 at 9:20 AM.

BlackBerry BIS 2.8 feature list comes to light

BlackBerry users, rejoice — it appears as though BIS will soon be upgraded to version 2.8 and a couple of long-awaited changes are coming along with it. BerryReview got its hands on an alleged change log for BIS 2.8, an update it says will begin rolling out on or around September 10th, and a few gems are found within:

  • Two-way wireless synchronization with Google Mail Contacts* and the Address Book on the BlackBerry smart phone:
    • Synchronize Google Mail contacts quickly and easily to the BlackBerry smart phone
    • Add or edit Contacts and the Contacts are automatically updated, whether they are updated on the computer or BlackBerry smart phone
    • Note: Two-way wireless Contact synchronization with Google Mail Contacts requires BlackBerry® Device Software 5.0 and configuration through email settings on the BlackBerry smart phone.  Additional requirements and constraints may be found within the BlackBerry Internet Service 2.8 Documentation Kit. This feature is not supported on BlackBerry smart phones with BlackBerry® Connect™ software.
  • Enhancements to email setup and settings:
    • Automatic Login now supports most billing identifiers, which allows new subscribers with wireless service providers that use PIN, IMEI, or ESN as a billing identifier to create BlackBerry Internet Service accounts from the BlackBerry smart phone, without having to create a login user name and password
    • Note: This feature will be available approximately one week after the BlackBerry Internet Service upgrade.
  • Windows Live Hotmail revalidation:
    • With BlackBerry Internet Service 2.8, new Windows Live Hotmail mail integrations will be defaulted to a protocol that is designed so as not to require 90 day reauthorization.
    • Note: Existing BlackBerry smart phone users accessing Windows Live Hotmail using Microsoft MSP will still be required to revalidate their Windows Live Hotmail account every 90 days.

Two-way Gmail contact sync will apparently not be push, but a scheduled sync every four hours. Fair enough — the integrated solution is still preferable over third party solutions. Either way, we’re much more interested in seeing two-way read status sync added across all IMAP accounts but that’s an entirely different post. Last item of note: OS 5.0 will be required for some of the functionality listed above, which could be a pretty solid indication of an imminent roll out.

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BIS 2.7 sounds so…

By on June 1, 2009 at 3:20 PM.

BIS 2.7 sounds so…

It seems our friends in Waterloo have been busy cooking up an update for BlackBerry Internet Service as a Knowledge Base article and a user guide for BIS 2.7 have both popped up on the BlackBerry Technical Solution Center website. As you may recall, the current incarnation of BIS, BIS 2.6, launched in North America on March 21st of this year and brought with it improved user support, a way to change signatures on device, IMAP integration for Gmail and the ability to display password characters when logging into ones BIS account. Not being one to shy away from outdoing itself, BIS 2.7 looks to add some revolutionary new features such as an improved Help screen, a new close option for the Email Settings app as well as support for Thai and Indonesian character sets. Mmm hmm.

Thanks to everyone that sent this in!

Read – New features in BIS 2.7
Read – BIS 2.7 User Guide (.pdf)

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BlackBerry BIS is dead, everywhere, again

By on April 13, 2009 at 4:00 PM.

BlackBerry BIS is dead, everywhere, again

Yep, looks like it’s that time of the month again. Comments and emails are pouring in about another BlackBerry network outage, this time apparently affecting all carriers across the US and Canada. BIS appears to be dead while BES users seem to be rolling along just fine. From what we can gather using our time line of “good lord, BIS is *&%!@#* again!” emails, it looks like problems were intermittent at first — delays and such — and now we’ve moved on to a full-on outage with no emails coming through at all. So tell us, if you can manage to stop pulling your hair out for a few seconds, where are you and how’s your Berry?

Thanks to everyone who sent this in

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BIS 2.6 hath cometh

By on March 21, 2009 at 8:30 AM.

BIS 2.6 hath cometh

We have some good news for North American BlackBerry users this morning as RIM has finally completed its upgrade to BIS 2.6. This means not only can all of you non-corporate types can have a watered-down glimpse of BES life with one-way IMAP Gmail synchronization and the ability to change your email signature on the go via the BIS WAP site, but you can also do something that no self-respecting BES admin would ever let you do by choosing not to black out your password characters. In case you forgot what else BIS 2.6 brings to the table, feel free to hit up the jump and for a quick refresher course — but before you do we have to clear one thing up: if you want to be able to make use of IMAP Gmail, you have to delete your account and re-add it from within your BIS admin.

More →

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BlackBerry BIS outage affecting regions across North America

By on March 13, 2009 at 1:38 PM.

BlackBerry BIS outage affecting regions across North America

Here we go again, people — you know the drill. Tips are flooding our inboxes from users across the US and Canada reporting some major BIS issues. Namely, it’s not working. We’ve heard from several Rogers users up in Canada as well as tons of AT&T and Verizon customers here in the US. Claims range from intermittent service interruptions to full-on “all is lost, my ‘Berry is dead” reports. Roll call… Is your ‘Berry alive?

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Fido to offer BlackBerry as of February 4

By on January 21, 2009 at 10:05 AM.

Fido to offer BlackBerry as of February 4

Good news for all of the Fido BlackBerry wannabes out there. As expected and just like we told you last week, Fido did indeed begin training its employees for the arrival of BlackBerry with a targeted launch date of February 4. Sadly it looks like Fido really is going to start things off with the Pearl 8100, but at least it’s going to allow people to BYOBB. Well, unofficially at least.

The 8100 will go for $400 month-to-month/off contract, $350 on a 2-year, and $25 on a 3-year with voice and data. As for the data plans to be offered, they are as follows:

  • $15 – Unlimited personal email and IM
  • $25 – 500MB
  • $30 – 1GB
  • $60 – 3GB

BES won’t be offered as Fido is now a low-cost carrier and its parent company Rogers would prefer you to get your BES on with them, but tethering is allowed at no additional cost. You know, unless you go over your data limit.

Thanks, SaxMan!

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Fido pushing to sell BlackBerry handsets in time for Christmas

By on November 21, 2008 at 4:27 PM.

Fido pushing to sell BlackBerry handsets in time for Christmas

Fido, which recently underwent rebranding that saw it reposition itself as a bonafide low-cost carrier, is pushing its parent company Rogers Wireless for permission to sell BlackBerry smartphones in time for the holidays. Fido had killed its BlackBerry Connect services earlier this year as it simply didn’t have any BlackBerry devices in its lineup. As such, Fido found itself paying royalties for an product that it essentially didn’t even offer.  Now with the skyrocketing popularity of data-dependent smartphones and thousands of customers who have a BlackBerry feeling left out, Fido sees that it’s failure to offer BlackBerry devices and services is an opportunity cost it would rather not have. Specifically, Fido is looking at selling the WiFi-enabled and UNO-capable (think T-Mobile’s UMA and Rogers’ TalkSpot) 8120 Pearl leading up to the holidays and then adding the 8220 Pearl Flip to its catalog after the holidays. In addition to this, Fido would offer support for all other BlackBerry handsets and devices that feature BlackBerry Connect. Sounds good, yes?

Thanks, SaxMan!

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Rogers makes new BlackBerry plans official

By on June 20, 2008 at 2:09 PM.

Rogers makes new BlackBerry plans official

Rogers has just released a slew of new BlackBerry data plans for your emailing and browsing pleasure. There’s still no unlimited BIS option, which is a bit confounding given the upcoming unlimited iPhone Data plan, but this is Rogers after all, so we’re not terribly shocked. The new plans breakdown as follows:

  • $30 – 300 MB
  • $60 – 1 GB
  • $80 – 3 GB
  • $100 – 6 GB

Um, yeah. That’s not cheap, though we have a hard time imagining a scenario in which 1 GB of data isn’t enough for average monthly usage, let along 6 GBs. Then again, with the upcoming Bold and its 3G radio, the potential for exorbitant data usage will certainly increase.

Thanks, Paul!

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