Better Business Bureau

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December 7, 2010
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AT&T responds to Consumer Reports beating, cites A+ rating from BBB

By on December 7, 2010 at 5:04 PM.

AT&T responds to Consumer Reports beating, cites A+ rating from BBB

AT&T was dragged over the coals yesterday following the revelation that Consumer Reports readers think AT&T is the worst carrier in the U.S. The bruised carrier issued a statement shortly after Consumer Reports’ survey made the rounds, but it was pretty obvious that it had more in store. Today, AT&T points out that according to the Better Business Bureau (BBB), its network is the best in the country — 0r, at least, its subscribers complain the least. In the 12-month period ending December 3rd, 2010, AT&T had the lowest number of complaints made to the BBB among the top four cellular carriers in the country. Verizon Wireless had 34% more complaints during that time frame, Sprint had 115% more complaints and T-Mobile had 207% more complaints. AT&T also says it has an A+ average rating nationally from the BBB, having received 107 A+ ratings, seven A ratings and one A- rating from local BBBs across the country. Hit the jump for the full press release. More →

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mobile
June 18, 2010
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Canada's Big Three carriers earn an 'F' from the BBB

By on June 18, 2010 at 4:50 AM.

Canada's Big Three carriers earn an 'F' from the BBB

big-3-fail

Here’s a shocker for you: Canadians really don’t like the nation’s Big Three wireless companies. This “revelation” comes to us by way of the Better Business Bureau, which revealed how many complaints it received about each carrier during an interview with the CBC. According to the watchdog, Bell has the dubious honor of being the worst offender with 1,020 complaints dating back to 2009. During the same period, Telus and Rogers received the second and third most complaints with 751 and 685 respectively. All of the complaints have earned each company an “F” rating. Wind, the feisty upstart backed by Egypt’s Orascom which official launched last December, also managed to tick off enough customers in its short existence to receive a failing grade. Despite their all around failing grades, the BBB said that the carriers are pretty good about working with the BBB to resolve complaints, even if the outcome isn’t desirable. The most common complaints involved bills being higher than their advertised price and contract disputes. More →

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