Current BlackBerry Enterprise Servers incompatible with BlackBerry 10 devices; RIM to cease development

By on August 21, 2012 at 2:21 PM.

Current BlackBerry Enterprise Servers incompatible with BlackBerry 10 devices; RIM to cease development

RIM to license BlackBerry 10

Research In Motion (RIMM)  has had an incredibly difficult time getting QNX-based devices to work with the company’s existing systems. The reason the BlackBerry PlayBook shipped without email and BlackBerry Messenger, among the other missing items, is because a QNX device won’t work on the company’s NOC like the older java-based devices. While email finally came to the PlayBook, the email app is a local client that doesn’t use RIM’s BIS or BES back-end. It will sync with an Exchange server directly and download mail from Gmail, but it is all done on the device and not through RIM’s famous back-end network like every BlackBerry before it. This will continue with BlackBerry 10, as we have reported in the past. More →

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New RIM CEO admits Apple and Google are winning, says change is coming

By on January 27, 2012 at 11:01 AM.

New RIM CEO admits Apple and Google are winning, says change is coming

Investors had been clamoring for Research In Motion co-founders Jim Balsillie and Mike Lazaridis to relinquish their co-CEO and co-chairman roles, and the company finally announced this past Sunday that Balsillie and Lazaridis were out, replaced by new chairperson of the board Barbara Stymiest and new chief executive officer Thorsten Heins. RIM’s stock plunged more than 13% when Heins introduced himself as the company’s new CEO, due in large part to a video interview during which he essentially told the same story RIM’s former chiefs have been telling for more than a year. The new CEO has since backed away from the company’s old it’s OK, we’re OK message while speaking to the press and analysts, however, and it is no coincidence that RIM’s stock has recovered a bit as Heins assures investors that change is brewing. Read on for more. More →

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Research In Motion pushing for sale to Samsung [updated]

By on January 17, 2012 at 11:04 AM.

Research In Motion pushing for sale to Samsung [updated]

Research In Motion is currently weighing every single option it can think of in an effort to reverse a negative trend that is approaching a boiling point for investors. Reports that RIM is currently in talks to license its software to other vendors are accurate according to our trusted sources, though we have been told that RIM is most likely leaning toward an outright sale of one or more divisions, or even the whole company. The front runner, we have been told by a trusted source with knowledge of the situation, is Samsung, which might be interested in RIM for a number of reasons.

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RIM responds to claim of BlackBerry 10 software problems

By on December 22, 2011 at 4:00 PM.

RIM responds to claim of BlackBerry 10 software problems

RIM has responded to an exclusive BGR report published on Thursday in which our source claimed BlackBerry 10 was delayed not because the vendor was waiting for a new LTE chip, but because RIM’s developers have not yet been able to resolve many of the issues plaguing the new OS. “RIM made a strategic decision to launch BlackBerry 10 devices with a new, LTE-based dual core chip set architecture,” RIM told AllThingsD. “As explained on our earnings call, the broad engineering impact of this decision and certain other factors significantly influenced the anticipated timing for the BlackBerry 10 devices. The anonymous claim suggesting otherwise is inaccurate and uninformed. As RIM has previously explained, and as Mike Lazaridis reiterated on the earnings call, we will not launch BlackBerry 10 devices until we know they are ready and we believe this new chip set architecture is required to deliver the world class user experience that our customers will expect. Any suggestion to the contrary is simply false.” Contrary to RIM’s statement, our source indicated that the company has not yet been able to get core features like email and BlackBerry Messenger working as desired on BlackBerry 10 smartphones, and that it is “pushing this out as long as they can for one reason, they don’t have a working product yet.” More →

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BlackBerry 10 is a failure that won’t be able to compete, company source says

By on December 22, 2011 at 9:45 AM.

BlackBerry 10 is a failure that won’t be able to compete, company source says

Bad products, horrible software and no cohesive vision have seemingly turned Research In Motion into a company without motion at this point. Throw in a huge delay before BlackBerry 10 smartphones start shipping, and it’s clear why people are losing, or have lost, faith in a company that played a tremendous role in making the smartphone industry what it is today. Thanks to one of our most trusted sources, BGR now has new information on what’s going on inside Research In Motion, and the picture it paints isn’t a pretty one. More →

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RIM offers free PlayBook tablets to enterprise customers

By on November 24, 2011 at 10:45 AM.

RIM offers free PlayBook tablets to enterprise customers

Research In Motion on Thursday announced a new promotion that will make its BlackBerry PlayBook tablet available to enterprise customers for free. Businesses that upgrade to RIM’s BlackBerry Enterprise Server (BES) v5.0 between now and December 31st will receive a free 16GB BlackBerry PlayBook tablet along with their purchase. Additional incentives provide up to $400 off installation services through participating partners. Earlier this week, RIM announced a sale that makes the PlayBook tablet available to consumers for $300 below standard retail pricing. Sales of RIM’s debut tablet have been lackluster at best, with shipments into retail channels totaling 500,000 units during the PlayBook’s first quarter of availability and just 200,000 units last quarter. As interest in RIM’s tablet tapers, sales of its latest smartphones stall and the company continues to burn through cash at an alarming rate, price drops and promotions appear to make up much of RIM’s strategy as it continues to tread water until the first round of BBX phones is ready to launch.

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Leaked BlackBerry London is real, launching in Q3

By on November 14, 2011 at 5:34 PM.

Leaked BlackBerry London is real, launching in Q3

We’ve just heard from a trusted source that the dummy device The Verge posted an image of earlier today is indeed a real BlackBerry, and it should in fact launch as the company’s first BBX-based smartphone. Our source told us that the BlackBerry Colt, the first QNX-based handset RIM had been working on that looked just like a smaller PlayBook, was scrapped in favor of the BlackBerry London. In terms of release timing, it’s looking like the London is slated to launch some time in the third quarter next year, possibly late in the quarter. Remember, RIM still has not been able to get BES or BBM working on BBX devices — probably the only two features BlackBerry phones are still known for these days — so launch details are anything but firm right now.

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RIM’s BBX-powered BlackBerry devices won’t resemble Bold, will support BES

By on November 9, 2011 at 7:30 PM.

RIM’s BBX-powered BlackBerry devices won’t resemble Bold, will support BES

Speaking with PCMag recently, RIM’s vice president of developer relations and ecosystem development Alec Saunders said that the company’s early BBX-powered smartphones will not resemble the popular BlackBerry Bold form factor. The first BBX devices will instead look like smaller versions of the BlackBerry PlayBook tablet and will come equipped with screens sporting a 16:9 aspect ratio and a 1024 x 600-pixel resolution. Saunders also said the first BBX phones will support BlackBerry Enterprise Server. BGR’s exclusively reported in August that the Waterloo, Canada-based company was building a special version of BES for its new BBX devices. According to rumors, RIM is rushing to get the BlackBerry Colt out of the door in light of BlackBerry 7 device sales that have reportedly underwhelmed, and it is expected to make its debut during the first quarter of next year.

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RIM investigating BlackBerry message delays

By on November 9, 2011 at 5:30 PM.

RIM investigating BlackBerry message delays

RIM acknowledged that many its users have reported delayed message deliveries on Wednesday, although it remains unclear what the culprit might be. “We’re getting reports that some users are experiencing delays,” RIM said on its official Twitter account. “We’re investigating and will update you ASAP.” A BlackBerry outage affected millions worldwide for several days during October. The downtime resulted in a class-action lawsuit and could cost RIM an estimated $100 millionMore →

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RIM: All BlackBerry services have been restored

By on October 13, 2011 at 10:45 AM.

RIM: All BlackBerry services have been restored

Research In Motion co-CEO Mike Lazaridis confirmed on a conference call Thursday morning that all BlackBerry services have been restored globally. The co-chief had issued a video apology to customers earlier on Thursday, offering reassurances that the company was doing everything in its power to resolve service interruptions that had extended into their fourth day. A switch failure followed by a large backlog of emails is being blamed for the service outage, which affected millions of BlackBerry users across Europe, the Middle East, Africa, India, North America and South America. RIM said it is putting fixes in place to prevent a recurrence of this issue in the future, and it is currently considering how it might reimburse carriers and BlackBerry users for the disruption caused by this week’s outages.

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BlackBerry outage affects millions for third day [updated]

By on October 12, 2011 at 7:25 AM.

BlackBerry outage affects millions for third day [updated]

After having initially said the issues were resolved following one day of service interruptions, millions of BlackBerry users across Europe, the Middle East, Africa and even some areas in South America still find themselves without access to the Wen or messaging services for the third consecutive day. Research In Motion confirmed earlier that a bug on a Blackberry server was responsible for knocking millions offline on Monday, and the Waterloo, Ontario-based smartphone maker elaborated on Tuesday that the continued interruption was caused by a core switch failure. RIM now says the outage has caused a large backlog of data that must be cleared before service can return to normal. No firm timeline has been issued.

UPDATE: Our inbox is starting to get hit with reports of service interruptions in the U.S. and Canada as well. Is your BlackBerry not working this morning? Leave us a comment below and let us know.

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BlackBerry EMEA outage spills over to second day [updated]

By on October 11, 2011 at 12:30 PM.

BlackBerry EMEA outage spills over to second day [updated]

BlackBerry users across Europe, the Middle East and Africa again find themselves without service on Tuesday as a bug that knocked millions of users offline on Monday has seemingly resurfaced. Research In Motion announced early Tuesday morning that BlackBerry service across the EMEA region had been restored, but the Associated Press later reported that Internet and messaging services for users across the region are again offline. The report was later confirmed by several carriers including T-Mobile UK, Vodafone UK and Etisalat in the United Arab Emirates. The cause of the outage is unclear, however a report on Monday attributed the massive service interruption to a bug on a RIM server in England.

UPDATE: RIM has stated that Tuesday’s outage was due to a core switch failure. More →

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BlackBerry bug knocks millions of users offline in Europe, Middle East and Africa

By on October 10, 2011 at 12:01 PM.

BlackBerry bug knocks millions of users offline in Europe, Middle East and Africa

BlackBerry users in Africa, the Middle East and Europe have been without service since 11:00 a.m. Monday, The Telegraph reports. A bug on Research In Motion’s server in Slough, England is to blame and it appears to have impaired all users, independent of carrier or device. RIM has not issued a statement on the matter. “There is an issue with BlackBerry services at present,” a T-Mobile UK representative said on Twitter. “RIM [is] investigating this at present.” Additionally, Batelco, a wireless carrier in Bahrain, issued a statement that confirmed the service was out in the entire country and explained the issue is being “dealt with by BlackBerry providers in Canada.” More →

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