Among the top-four nationwide carriers in the United States, AT&T has managed the lowest ratio of Better Business Bureau complaints to customers over the past three years. Earlier this month, the BBB published data collected between August 2008 and July 2011 for the eight biggest wireless carriers in the U.S. The firm then measured total complaints for each carrier against its approximate total subscriber count according to the CTIA as of July to determine each carrier’s “complaint ratio.” Read on for more. More →
AT&T on Thursday responded to a Better Business Bureau complaint alleging that the carrier is capping data speeds on new “4G” devices like the Motorola ATRIX 4G. The BBB grievance was part of a series of complaints, both public and private, pertaining to slower than expected upload speeds on devices like the ATRIX 4G and HTC’s Inspire 4G. AT&T responded to BGR’s request for comment earlier this week, but the carrier’s statement left some room for interpretation. Now, any vagueness has been eliminated, at least in the case of the ATRIX. “Be assured that AT&T has not ‘capped’ the upload speeds on the ATRIX,” an AT&T appeals manager stated in a letter to a customer. “The ATRIX is a HSUPA-capable device, and we currently are performing the testing and preparations necessary to ensure that, when we turn this feature on, you will continue to have a world class experience.” This confirmation that the ATRIX 4G will have HSUPA enabled in the future should help ease the tension among users who are currently experiencing slow upload speeds, though AT&T has not commented on why HSUPA was disabled to begin with. Hit the break for AT&T’s full response. More →
AT&T was dragged over the coals yesterday following the revelation that Consumer Reports readers think AT&T is the worst carrier in the U.S. The bruised carrier issued a statement shortly after Consumer Reports’ survey made the rounds, but it was pretty obvious that it had more in store. Today, AT&T points out that according to the Better Business Bureau (BBB), its network is the best in the country — 0r, at least, its subscribers complain the least. In the 12-month period ending December 3rd, 2010, AT&T had the lowest number of complaints made to the BBB among the top four cellular carriers in the country. Verizon Wireless had 34% more complaints during that time frame, Sprint had 115% more complaints and T-Mobile had 207% more complaints. AT&T also says it has an A+ average rating nationally from the BBB, having received 107 A+ ratings, seven A ratings and one A- rating from local BBBs across the country. Hit the jump for the full press release. More →
Here’s a shocker for you: Canadians really don’t like the nation’s Big Three wireless companies. This “revelation” comes to us by way of the Better Business Bureau, which revealed how many complaints it received about each carrier during an interview with the CBC. According to the watchdog, Bell has the dubious honor of being the worst offender with 1,020 complaints dating back to 2009. During the same period, Telus and Rogers received the second and third most complaints with 751 and 685 respectively. All of the complaints have earned each company an “F” rating. Wind, the feisty upstart backed by Egypt’s Orascom which official launched last December, also managed to tick off enough customers in its short existence to receive a failing grade. Despite their all around failing grades, the BBB said that the carriers are pretty good about working with the BBB to resolve complaints, even if the outcome isn’t desirable. The most common complaints involved bills being higher than their advertised price and contract disputes. More →
Sure it’s been announced and even previewed, but there’s nothing like having our very own copy to mess around with. (Someone should check if Zach and Michael are still breathing, though — they might have fainted). If there’s one thing I’ve learned about BlackBerry lovers, it’s that they are relentless and won’t give up. Having said that, it isn’t a complete surprise to see Research In Motion finally move towards a Mac solution. Hit the break for an awesome walkthrough with commentary!