Opinions
AT&T Sponsored Data Video Streaming Net Neutrality

AT&T’s sneaky plan to control what video streaming services you use

By on May 29, 2015 at 12:36 PM.

AT&T’s sneaky plan to control what video streaming services you use

For a while now I’ve been very wary of AT&T’s “sponsored data” program that allows companies to pay AT&T money in exchange for their services being exempt from the carrier’s data caps. This has the potential to seriously distort the market for online services by giving AT&T outsize power to pick winners and losers — after all, what chance would an upstart video streaming company have against an established company if its users are constantly worrying about being hit with overage fees for using it? More →

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Opinions
AT&T Vs. FCC Net Neutrality Regulations

AT&T’s stunningly shameless new take on net neutrality

By on May 18, 2015 at 12:17 PM.

AT&T’s stunningly shameless new take on net neutrality

All big companies spin the truth in ridiculous ways, but every once in a while a company will try to distort reality in such a way that you just have to tip your cap in awe. Such was the case this week when AT&T CEO Randall Stephenson explained why his company plans to move forward with $18 billion worth of broadband investments despite the fact that the Federal Communications Commission earlier this year passed what he and his fellow big carriers depicted as investment-destroying net neutrality regulations. More →

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AT&T Unlimited Data Throttling

AT&T has quietly changed the way it slows down your ‘unlimited’ LTE data

By on May 7, 2015 at 8:30 AM.

AT&T has quietly changed the way it slows down your ‘unlimited’ LTE data

Good news for AT&T subscribers who have “unlimited” data plans: It seems that the carrier isn’t going to slow down your connection speed unless you’re using a congested cell site. Ars Technica flags a recent change in AT&T’s network management policy in which the company specifically states that “customers on a 3G or 4G smartphone or on a 4G LTE smartphone with an unlimited data plan who have exceeded 3 gigabytes (3G/4G) or 5 gigabytes (4G LTE) of data in a billing period may experience reduced speeds when using data services at times and in areas that are experiencing network congestion.” More →

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AT&T Cramming

You only have two days left to get a refund on bogus charges from AT&T – here’s how

By on April 30, 2015 at 10:40 AM.

You only have two days left to get a refund on bogus charges from AT&T – here’s how

Last October, AT&T was slapped with $105 million in fines and fees by the Federal Trade Commission for hitting its subscribers with bogus “cramming” charges. For those who don’t recall, cramming is the practice of billing customers for things like ringtone subscription services when customers never registered for the services to begin with.

The bulk of the $105 million AT&T was forced to pay out will go toward refunding its customers for those bogus charges, and you only have two more days to claim your piece of the pie. But how do you know if you were slapped with cramming charges? And how do you get your refund?

Here’s everything you need to know: More →

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Why Is AT&T So Bad

AT&T promised a customer it could get broadband to his new house – he wound up with 768Kbps service

By on April 28, 2015 at 8:00 PM.

AT&T promised a customer it could get broadband to his new house – he wound up with 768Kbps service

Ah, the story of ISPs making promises they can’t deliver — does it ever get old? Ars Technica brings us the sad tale of Dave Mortimer, an AT&T customer in the town of Lowell, Michigan. Before Mortimer moved into his new house in Lowell, he asked whether AT&T would be able to provide it with a broadband connection of at least 20Mbps. AT&T said that it could and, what’s more, AT&T’s own U-Verse availability check said that it could. After buying and moving into his new house, however, he learned the awful truth. More →

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AT&T Customer Data $25 Million Fine

AT&T slammed with $25 million fine after employees steal customers’ Social Security numbers

By on April 8, 2015 at 8:00 PM.

AT&T slammed with $25 million fine after employees steal customers’ Social Security numbers

AT&T has made a huge $25 million mistake. The New York Times reports that the Federal Communications Commission slammed AT&T with a massive $25 million fine on Wednesday for “failing to protect the personal information, including the Social Security numbers, of its customers.” Essentially, employees at AT&T’s call centers in three different countries stole roughly 300,000 customers’ names and Social Security numbers and then sold them to third parties. That’s obvious a very bad thing. More →

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AT&T Gigabit Internet

How Google Fiber keeps AT&T’s GigaPower pricing in-check

By on March 31, 2015 at 9:00 PM.

How Google Fiber keeps AT&T’s GigaPower pricing in-check

Much like in real estate, sometimes the price you pay for Internet service simply boils down to location, location, location.

Earlier this week, AT&T rolled out their gigabit Internet service in Cupertino, right in Apple’s backyard. Dubbed AT&T GigaPower, Ma Bell is offering blazing Internet speeds of 1Gbps for $110/month. Of course, if you just so happen to live in an area where Google Fiber is available, AT&T will lower the price to $70/month.

More →

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T-Mobile Vs. AT&T LTE Speeds

How much of a toll are T-Mobile’s moves taking on AT&T?

By on March 16, 2015 at 8:45 PM.

How much of a toll are T-Mobile’s moves taking on AT&T?

T-Mobile’s mobile network — and in particular its coverage in non-urban areas — remains its biggest weakness. That said, T-Mobile’s strategy right now seems to be to concentrate on improving its mobile data network in urban areas where it’s shown huge improvements over the past couple of years. T-Mobile’s aggressive “Un-carrier” moves have also forced rivals to play defense by making similar moves of their own and new analysis from BTIG Research suggests that this is taking a particularly big toll on AT&T. More →

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LG Watch Urbane Launch

AT&T is the first carrier to confirm it will sell the world’s sexiest new Android watch

By on March 1, 2015 at 9:15 AM.

AT&T is the first carrier to confirm it will sell the world’s sexiest new Android watch

Smartwatch fans have precious few choices when it comes to devices that don’t look like a terrible cross between a Swatch watch and a Casio wrist calculator. Beginning soon, however, that is going to change. Apple is expected to announce Apple Watch launch details during its event on March 9th, and the device will begin shipping in April, according to earlier comments made by Apple CEO Tim Cook.

And soon, U.S. consumers will have another beautiful choice for a smartwatch thanks to a new announcement from LG and AT&T on Sunday. More →

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U.S. Carrier Unlocking Scorecard

One U.S. carrier is way better at unlocking phones than the rest… and it’s not T-Mobile

By on February 18, 2015 at 2:45 PM.

One U.S. carrier is way better at unlocking phones than the rest… and it’s not T-Mobile

Last week, legislation from the U.S. government requiring carriers to unlock their customers’ phones went into effect. There are still some restrictions, but unlocking your phone should be easier than ever before. Unfortunately, only one of the four major carriers is actually abiding by all of the requirements a week after the new rules were set in place. More →

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AT&T GigaPower Vs. Google Fiber

AT&T’s Google Fiber rival goes live in Kansas City

By on February 16, 2015 at 4:50 PM.

AT&T’s Google Fiber rival goes live in Kansas City

Isn’t it great what real competition can do for the home broadband market? AT&T on Monday announced that its new U-verse with AT&T GigaPower service is now available to residents in Kansas City, which just happens to be the first city where Google launched its Google Fiber service. More →

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AT&T Rollover Data Deal 7GB

AT&T offers its sweetest rollover data deal yet

By on February 13, 2015 at 8:15 PM.

AT&T offers its sweetest rollover data deal yet

AT&T was late to the game with its own rollover data plan but the carrier isn’t done trying to come up with new ways to make it a more compelling offer. AT&T on Friday announced that for a limited time it will offer a new 7GB Mobile Share Value plan that has rollover data thrown in as well. More →

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