What does it take to get the best possible customer service when you go to the Apple Store? One anonymous Apple Store employee has taken to Reddit to offer its Apple fan community tips and tricks to make sure your time spent in the Apple Store is as enjoyable as possible. His post is very long and a little rambling so below we’ve excerpted the most important bits that we think are most useful and relevant to anyone who will be visiting an Apple Store this holiday season. More →
Eight years after its grand opening, the Fifth Avenue Apple Store is one of the most iconic retail locations in all of New York City. The enormous glass cube attracts tourists and locals alike — a monument to Apple’s success in recent years. The store has become so heavily ingrained in Midtown Manhattan that it’s difficult to imagine an empty plaza in front of the GM building, but that’s exactly what it was before real estate mogul Harry Macklowe stepped in. More →
Apple is planning to open stores in India which will only sell iOS devices following significant growth in sales of the iPhone and iPad over the past several years. Our sister site BGR India reports that the exclusive stores will contain three weeks worth of supply once they’re up and running and should require just 3-4 employees to operate, including a store manager, an iOS promoter and one or two sales managers. Apple will also take on 50% of the cost for the 10-15 demo units required to appear at each location. More →
Apple’s annual Back to School promotion has returned for the 2014 school season. As always, students who buy a new Mac, iPad or iPhone will receive a free Apple Store gift card with their purchase. Buying any Mac other than a Mac Mini will net students a $100 gift card while the purchase of an iPad or an iPhone includes a $50 gift card. College students, parents and faculty who qualify for education pricing will receive an additional discount from Apple as well. More →
Apple Stores are known for their sleek, minimalist design, but the latest Tokyo retail location might be the best looking store Apple has ever built. The Verge reports that new store opened in the Omotesando shopping district on Friday, positioned alongside other high-end retailers such as Louis Vuitton and Gucci. Apple’s recently hired retail VP Angela Ahrendts, former CEO of Burberry, was in attendance to celebrate the grand opening. More →
Starting this Monday, you will no longer have to turn to third parties to fix your cracked screen on your iPhone 5c. CNN has confirmed with an Apple Store employee that iPhone 5c screen repairs are now being offered in-store for $149, although an Apple spokesperson declined to comment on the matter. Apple took almost an entire year after launch to begin offering in-store iPhone 5 screen repairs, so it was clearly a priority to speed up the process this time around. There is still no word on when the offer will be extended to the iPhone 5s.
Apple might finally have an in-house solution for the countless iPhone users who always manage to find a way to crack their screens. 9to5Mac reports that Apple Stores will begin offering iPhone 5c screen repairs next Monday, January 20th. Previously, Apple’s only method for dealing with cracked screens was to replace the phone entirely, which could be extraordinarily expensive without a warranty, and would also take a fair amount of time. On the other hand, a screen repair will reportedly cost $150 and could be completed within an hour. The worldwide launch of the iPhone 5c screen repair program will begin next week, but repairs for the iPhone 5s are still in a limited rollout stage.
Apple manages to generate an incredible amount of business from its brick-and-mortar locations every year. Other technology companies have tried and failed to replicate Apple’s success, but Samsung is pulling out all the stops to ensure their renewed focus on retail won’t be in vain. According to The Information, Samsung “recently hired a senior Apple store designer, Tim Gudgel, as it ponders a deeper investment in U.S. retail, according to two people close to the company.” More →
You would think at some point since the inception of the Apple Store, everyone would have had enough time to demo all of Apple’s new products, but visits continue to rise at a steady pace every year anyway. Horace Dediu of Asymco reports that Apple Store visits jumped to 395 million in 2013, a 6% increase over last year’s 372 million. But why do people keep coming back? The numbers show that even when new stores open, the increasing rate of average visitors per store stays constant. More →
People don’t just love new Apple (AAPL) devices; they also love Apple Stores – so much so, that throngs of people are willing to wait hours to be among the first to get free t-shirts at grand openings. With 395 stores worldwide in 14 countries and each store estimated to generate around $6,050 per square foot, Apple’s got a winning formula for retail success. In a new internal video discovered by 9to5Mac, Ron Johnson, former senior vice president of Apple Retail and Bob Bridger, vice president of Apple Retail Development explain what makes Apple Stores so popular. Hint: it’s not just because of the beautiful glass windows.
Almost two months after Apple unveiled its latest tablet, the new iPad continues to see shipping delays when ordered online. Availability of the device in the U.S. continues to improve, however, with the shipping quotes now whittled down to under a week for the first time since the slate launched in March. Orders through Apple’s online store are now expected to ship in 3 to 5 business days, although international customers will still be forced to wait between 1 and 2 weeks. If the wait is still too long, Best Buy and other retail outlets are said to have plenty of stock. The Cupertino-based company previously said demand for the new tablet was “off the charts.” In the first quarter of 2012, Apple sold 11.8 million tablets. More →
Reports of a staged protest outside an Apple Store emerged last week after a bus full of paid activists dressed in all black stood outside an Apple Store in Australia chanting “wake up.” Early reports suggested Samsung and marketing agency Tongue were behind the staged event, but after Samsung denied any involvement, a potential new culprit has arisen. Macworld’s Australian sister site did some digging and found code on Tongue’s Wake Up website that points not to Samsung, but instead to Research In Motion. The code in question, an account identifier within a DoubleClick URL, has been revealed as RIM’s ID for its Australian website. Macworld also notes that “Blunty,” the bystander who just so happened to capture the protest on camera, has worked with RIM in the past when he posted a three-part video review of the BlackBerry PlayBook tablet ahead of its launch in Australia. More →
iPad launch day is quite a fiasco. Apple Stores around the country see eager customers line up hours or even days ahead of the tablet’s release, and people often wait hours before they finally make it into the store to purchase an iPad — if there are any left. While there was still plenty of hype surrounding this year’s launch, it didn’t quite seem the same. Apple’s new iPad is a big upgrade compared to the previous model, featuring a faster dual-core A5X processor with quad-core graphics, an upgraded 5-megapixel camera, optional embedded 4G LTE, a slightly redesigned case and a gorgeous better-than-1080p HD Retina Display. But launch day still seemed much more subdued than it was for the release of the original iPad and the iPad 2. Read on for more. More →