RIM co-CEO issues public apology for ongoing BlackBerry outage [updated]

By on October 13, 2011 at 8:00 AM.

RIM co-CEO issues public apology for ongoing BlackBerry outage [updated]

Research In Motion co-CEO Mike Lazaridis on Thursday issued a public apology to BlackBerry subscribers around the world following a major service outage that has now entered its fourth day. “I apologize for the service outages this week,” Lazaridis said in a video posted to YouTube by RIM. “We’ve let many of you down.” He continued, “You expect better from us. And I expect better from us.” After initially believing the issue causing the outage was resolved late Monday, service interruptions in Europe, the Middle East and Africa persisted on Tuesday when RIM explained that the outage was due to a core switch failure. RIM said on Wednesday that a massive backlog of emails was causing tremendous strain on its systems as the service outage spilled over into India as well as North and South America. “We are working around the clock to fix this,” the Lazaridis said, continuing to explain that the company is now approaching “normal BlackBerry service levels” in Europe, the Middle East, India and Africa. The co-chief warned that RIM is not out of the woods yet, however, and there may be some continued instability as the company works toward fully resolving the issues. Lazaridis’ video apology follows below.

UPDATE: Mike Lazaridis announced on a press call at 10:00 a.m. Eastern Time Thursday morning that all BlackBerry services have been restored. More →

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Sony to finally complete full PSN service restoration this week

By on July 5, 2011 at 10:20 AM.

Sony to finally complete full PSN service restoration this week

Nearly two and a half months after its networks were breached by the hacker group LulzSec, Sony will finish restoring its PlayStation Network later this week when it reactivates the service in Japan. According to Bloomberg, Sony has been working with the FBI to identify the LulzSec hackers who were responsible for the attack on its San Diego data centers, during which the hackers obtained account information for more than 100 million PlayStation Network users. Reportedly, LulzSec rented and used servers from Amazon.com’s cloud service to facilitate the attack. Sony CEO Howard Stringer apologized after the attacks and offered a year of identity theft protection to those affected by the breach, as well as a free month of access to PSN. More →

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Sony execs: We’re still investigating privacy breach, putting new security system in place

By on May 17, 2011 at 6:39 PM.

Sony execs: We’re still investigating privacy breach, putting new security system in place

Speaking to The New York Times in an interview on Tuesday, Sony’s CEO Howard Stringer discussed the company’s recent security breach, and what his firm is doing to make sure such a large scale attack doesn’t happen again. Stringer argued that Sony reported the breach quickly, despite waiting nearly a week to notify its customers that hackers had stolen personal information, including credit card numbers. “We still have a lot of investigation to do to find out how this happened, but we’re not there yet,” Stringer explained. Sony’s corporate executive officer and executive vice president, Kazuo Hirai, said also noted that Sony is working to examine security on “every level of the company … from televisions to eBooks, and onwards.” Sony will create new security positions within the company, and the security employees with be tasked with setting up a “system to avoid this type of event again — putting a new system in place,” Hirai explained. Sony began restoring its PlayStation Network services in the United States last weekend after issuing a firmware update for the PlayStation 3. More →

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