BlackBerry outage could cost RIM $100 million

By on October 14, 2011 at 3:20 PM.

BlackBerry outage could cost RIM $100 million

Research In Motion’s recent BlackBerry outage was the worst in the company’s history, leaving BlackBerry users in the Middle East, Europe, parts of South America, Canada, Africa and the United States without service for a total of three days. This major outage could cost the Canadian vendor more than $100 million, Financial Post reported on Friday. The costs include refunds RIM may have to issue carriers for monthly fees it collects for each BlackBerry user. “Given a large portion of global traffic looks potentially affected we believe that a 5% impact to service fee revenue is plausible though likely worse case,” JPMorgan Chase analyst Rod Hall said. Read on for more. More →

47 Comments

BlackBerry outage affects millions for third day [updated]

By on October 12, 2011 at 7:25 AM.

BlackBerry outage affects millions for third day [updated]

After having initially said the issues were resolved following one day of service interruptions, millions of BlackBerry users across Europe, the Middle East, Africa and even some areas in South America still find themselves without access to the Wen or messaging services for the third consecutive day. Research In Motion confirmed earlier that a bug on a Blackberry server was responsible for knocking millions offline on Monday, and the Waterloo, Ontario-based smartphone maker elaborated on Tuesday that the continued interruption was caused by a core switch failure. RIM now says the outage has caused a large backlog of data that must be cleared before service can return to normal. No firm timeline has been issued.

UPDATE: Our inbox is starting to get hit with reports of service interruptions in the U.S. and Canada as well. Is your BlackBerry not working this morning? Leave us a comment below and let us know.

265 Comments

BlackBerry EMEA outage spills over to second day [updated]

By on October 11, 2011 at 12:30 PM.

BlackBerry EMEA outage spills over to second day [updated]

BlackBerry users across Europe, the Middle East and Africa again find themselves without service on Tuesday as a bug that knocked millions of users offline on Monday has seemingly resurfaced. Research In Motion announced early Tuesday morning that BlackBerry service across the EMEA region had been restored, but the Associated Press later reported that Internet and messaging services for users across the region are again offline. The report was later confirmed by several carriers including T-Mobile UK, Vodafone UK and Etisalat in the United Arab Emirates. The cause of the outage is unclear, however a report on Monday attributed the massive service interruption to a bug on a RIM server in England.

UPDATE: RIM has stated that Tuesday’s outage was due to a core switch failure. More →

79 Comments

BlackBerry bug knocks millions of users offline in Europe, Middle East and Africa

By on October 10, 2011 at 12:01 PM.

BlackBerry bug knocks millions of users offline in Europe, Middle East and Africa

BlackBerry users in Africa, the Middle East and Europe have been without service since 11:00 a.m. Monday, The Telegraph reports. A bug on Research In Motion’s server in Slough, England is to blame and it appears to have impaired all users, independent of carrier or device. RIM has not issued a statement on the matter. “There is an issue with BlackBerry services at present,” a T-Mobile UK representative said on Twitter. “RIM [is] investigating this at present.” Additionally, Batelco, a wireless carrier in Bahrain, issued a statement that confirmed the service was out in the entire country and explained the issue is being “dealt with by BlackBerry providers in Canada.” More →

109 Comments

RIM rolling in EMEA region, adds a million subs in under three weeks

By on July 7, 2011 at 7:55 PM.

RIM rolling in EMEA region, adds a million subs in under three weeks

Research In Motion on Thursday announced some serious heat in the Europe, the Middle East and Africa (EMEA) region — the BlackBerry maker said it recently added more than a million new subscribers in less than three weeks. “BlackBerry continues momentum across EMEA with 1 Million+ new subscribers added in less than 3 weeks,” RIM posted from its Twitter account. RIM no longer includes subscriber additions or totals in its quarterly earnings reports, but when it last did in the three-month period ending November 2010, the vendor had netted more than 5 million new subscribers for a total of just over 55 million. Last quarter, RIM said it shipped 13.2 million BlackBerry smartphones and 500,000 PlayBook tablets despite a very difficult quarter. More →

51 Comments

Mobile payments set to take off in emerging markets, Berg finds

By on May 27, 2011 at 5:00 AM.

Mobile payments set to take off in emerging markets, Berg finds

Google may have just unveiled its preliminary plans to bring contactless mobile payments to the U.S., but mobile payments in using various technologies are prime to blow up in several other markets around the world as well. Swedish wireless analyst firm Berg Insight on Thursday issued a report on mobile money in emerging markets, and the group believes adoption will skyrocket over the next four years. In 2010 there were 133 million people in emerging markets who used their cell phones to move money or pay for goods and services. That number is set to grow an average of 40% each year to reach 709 million in 2015, the firm believes. Over that same period, the total value of mobile payment transactions will balloon from $25 billion in 2010 to $215 billion in 2015. “In developing regions such as Africa the mobile phone will become the primary digital channel for people to conduct financial services in the coming years,” said Telecom Analyst Lars Kurkinen. “Financial institutions are beginning to realize the importance of mobile phones to reach new clients viewing mobile money services as high-priority strategic projects. Also mobile operators and third party service providers are ramping up their efforts to target the huge unbanked populations in emerging markets.” Hit the break for Berg’s full release. More →

1 Comment