Google Plus Progress Report

Whether you like it or not, Google+ is here to stay

By on October 7, 2014 at 8:30 PM.

Whether you like it or not, Google+ is here to stay

It seemed inevitable that Google’s social experiment would eventually be scrubbed off the face of the Internet. The disdain for Google+ and Google’s forced implementation of the social media platform into each and every one of its products seems to be pushing users away, but in an interview with Re/code, new head of social media David Besbris claims that his team is “the largest [it's] ever been.” More →

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Why Is Comcast So Bad

Fighting Comcast’s awful customer service literally ruins a man’s life

By on October 7, 2014 at 12:36 PM.

Fighting Comcast’s awful customer service literally ruins a man’s life

How much worse can Comcast’s customer service possibly get? Unless Comcast execs start engaging in ritual customer sacrifices to appease the demon lord Ba’al’s thirst for human blood, we can’t imagine it getting much worse than this. Consumerist brings us the remarkable tale of a man whose efforts to get Comcast to wipe erroneous charges from his bills actually got him fired from his job. More →

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Verizon Redbox Instant Vs. Netflix

Verizon’s attempt to compete with Netflix ends in hilarious failure

By on October 6, 2014 at 8:20 AM.

Verizon’s attempt to compete with Netflix ends in hilarious failure

Remember Redbox Instant, Verizon’s video streaming service that was created to compete with Netflix? Personally, we’d completely forgotten about it until this morning when we stumbled across a piece from Ars Technica’s Jon Brodkin that reported Verizon is shutting down Redbox Instant after a year and a half of hilarious failure. More →

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Opinions
Comcast Vs. Municipal Fiber

The worst video ever explains why you should fear municipal fiber and love Comcast

By on October 4, 2014 at 10:00 AM.

The worst video ever explains why you should fear municipal fiber and love Comcast

Once a day or so, I get propaganda messages from a pro-cable company advocacy group called NetCompetition that tries to convince me that I should absolutely love my incumbent ISP and fear anything that could possibly give it real competition, including both government-funded municipal broadband networks and privately funded broadband networks such as Google Fiber. More →

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iPhone 6 Plus Bendgate

‘Bendgate’ is driving some people to believe insane ‘9/11 Truth’-style conspiracies

By on September 26, 2014 at 3:18 PM.

‘Bendgate’ is driving some people to believe insane ‘9/11 Truth’-style conspiracies

Listen up, people: The videos of bent iPhone 6 Plusses will do very little damage to Apple’s long-term reputation. So long as Apple is correct when it says that your iPhone 6 Plus isn’t likely to bend under normal usage, this issue will go away very quickly, just as “Antennagate” went away quickly when Apple gave out free bumpers and just as “Mapsgate” went away very quickly once Tim Cook apologized for it and recommended that people download different mapping apps. That said, there are some iPhone fans out there who are so irate over the whole issue that they’ve seemingly lost their minds about it. More →

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Opinions
Why Is Comcast So Bad

Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service

By on September 26, 2014 at 2:56 PM.

Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service

Comcast knows that its customer service reputation is terrible — the question is whether it actually cares. With its proposed merger with Time Warner Cable up for regulatory review, Comcast certainly wants to at least give off the impression that it’s working night and day to make things better. DSLReports flags a new blog post from Comcast Cable president and CEO Neil Smit, who says that Comcast is finally getting around to focussing on improving its customer service with the hire of a new executive named Charlie Herrin, who “has been named SVP, Customer Experience.” What’s really noteworthy, however, are Smit’s explanations for why Comcast’s customer service has been so infamously bad over the years. More →

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Opinions
Comcast Time Warner Cable Merger FCC

Let’s hope the FCC isn’t as stupid as Comcast thinks it is

By on September 23, 2014 at 7:45 PM.

Let’s hope the FCC isn’t as stupid as Comcast thinks it is

Hey, you know how you hate Comcast but are sticking with it because you literally have no other option when it comes to broadband services that deliver downloads at a rate faster than 6Mbps? Well, Comcast thinks you’re crazy because you have plenty of options for home broadband in your neighborhood, including your wireless carrier, your municipal fiber network and Google Fiber. No, I am not making this up. More →

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AT&T U-Verse Amazon Prime HBO

AT&T offers an insanely great broadband bundle that cord cutters might find hard to resist

By on September 23, 2014 at 6:15 PM.

AT&T offers an insanely great broadband bundle that cord cutters might find hard to resist

One of the most encouraging trends that we’ve seen in recent years has been ISPs doing more to appeal to cord cutters, a.k.a., people who like watching quality television but who don’t want to pay outrageous sums of money each month for hundreds of channels they’ll never watch. DSLReports brings us word that AT&T is now offering what might be the most tempting package to cord cutters yet: A bundle that includes broadband, HBO and Amazon Prime for just $40 per month over the first year. More →

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Why Is Time Warner Cable So Bad

Time Warner Cable has no idea it just offered you a free tablet

By on September 16, 2014 at 8:30 AM.

Time Warner Cable has no idea it just offered you a free tablet

One of the things that we’ve found most remarkable about Comcast and Time Warner Cable’s infamous customer service is that it seems absolutely no one within either company definitively knows anything about the products and services they’re offering. Case in point: Time Warner Cable customer Frank Catena recently received an upgrade offer in the mail from Time Warner Cable that seemingly promised him a free tablet if he upgraded his package to include pay TV. Actually taking advantage of this upgrade, however, proved to be much more difficult than anticipated. More →

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Netflix France Launch and Price

Netflix finally kicks off its next attack on Europe, starting with France

By on September 15, 2014 at 6:50 AM.

Netflix finally kicks off its next attack on Europe, starting with France

Popular movie streaming service Netflix is ready to further expand its reach in Europe, as the company has launched in France, one of the many new local markets Netflix is trying to conquer. Even so, Netflix is expected to encounter stiff competition in the country, Reuters reports, as other companies are already offering similar streaming services. More →

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Time Warner Cable Two-Year Promotions

Be very careful when you sign up for one of Time Warner Cable’s two-year promotions

By on September 14, 2014 at 1:00 PM.

Be very careful when you sign up for one of Time Warner Cable’s two-year promotions

Recently, a Time Warner Cable customer who had signed up for one of the company’s two-year offers was surprised to see their cable bill jump by $15 per month after just one year. After making multiple calls to Time Warner Cable to ask why their bill had increased from the rate they thought that they’d locked in for two years, they were told that TWC reserved the right to increase their rates after the first year of the promotion. Furthermore, they were told that it was “only” a $15 monthly increase, which is still below the rate they would have been charged without the promotion. More →

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Why Is Net Neutrality Important

The best way to make people care about net neutrality: Show what ‘slow lanes’ will do to their porn

By on September 5, 2014 at 8:20 AM.

The best way to make people care about net neutrality: Show what ‘slow lanes’ will do to their porn

Now this is a net neutrality campaign that might catch the attention of people who normally couldn’t be bothered. On September 10th next week, several websites are planning to take part in an “Internet Slowdown” in which they’ll post symbolic “loading” icons on their sites to demonstrate what will happen to them if the FCC goes through with its plan to sanction Internet “fast lanes” that would completely kill off net neutrality. And now it looks like the campaign has just grabbed its most important contributors yet: Popular porn sites. More →

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