Comcast Customer Care Cancellation

This is how Comcast explains its awful customer care

By on July 22, 2014 at 5:50 PM.

This is how Comcast explains its awful customer care

A call to Comcast’s customer service last week went viral, as a customer who also happens to be a well-known tech blogger recorded the call with a Comcast employee, who tried to do everything humanly possible to prevent a service cancellation. Comcast is apparently very sorry about the incident, and the company published a memo in The Consumerist, where the company’s COO Dave Watson tried to explain the company’s side of the story. More →

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Canvas Fingerprinting Internet Tracking Tool

The creepiest Internet tracking tool yet is ‘virtually impossible’ to block

By on July 22, 2014 at 1:00 PM.

The creepiest Internet tracking tool yet is ‘virtually impossible’ to block

Internet users who are actively trying to make sure their online activity isn’t tracked by websites or government agencies should know there’s an even creepier tracking tool out there used by a variety of websites, “from WhiteHouse.gov to YouPorn,” as ProPublica puts it, that’s almost impossible to block. More →

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AT&T Verizon Comcast Net Neutrality

This is what AT&T, Verizon and Comcast told the FCC about net neutrality

By on July 21, 2014 at 9:00 PM.

This is what AT&T, Verizon and Comcast told the FCC about net neutrality

After a last minute extension last week, the FCC has finally stopped taking comments regarding the controversial net neutrality proposal. We don’t know what effect over 1 million comments will have on the decision, but we do know what the public is saying: fast lanes are not acceptable and corporations shouldn’t control access to the Internet. More →

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Verizon Netflix Congestion Issues Response

Verizon calls out Netflix partner for ‘selective amnesia’ on streaming issues

By on July 21, 2014 at 6:05 PM.

Verizon calls out Netflix partner for ‘selective amnesia’ on streaming issues

The heated back and forth between Netflix and Verizon has gone on for long enough that other companies are beginning to throw their hats into the ring. Level 3, a Netflix network operator, came forward with evidence last week which seemed to indicate that Verizon had the capacity to cheaply and quickly upgrade its network to improve streaming quality for customers, but was consciously deciding not to do so. Verizon, unwilling let these accusations go unaccounted for, has responded with a snippy blog post of its own. More →

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Verizon FiOS Data Speeds

Verizon FiOS customers just got a massive upgrade for free

By on July 21, 2014 at 2:16 PM.

Verizon FiOS customers just got a massive upgrade for free

You know that 15Mbps, 30Mbps or 50Mbps Internet service you pay your cable TV provider way too much for each month? That lightning fast figure likely only refers to your peak download speeds, and your upload speeds are probably much slower. For example, the 30Mbps Internet service I pay Time Warner Cable more than $60 for each month only provides upload speeds of up to 5Mbps. This is likely fine for some users, but many people need faster upload speeds to avoid getting bogged down. Now, thanks to a huge free upgrade Verizon is currently rolling out, FiOS customers are about to get a pleasant surprise. More →

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How to Fix Netflix Streaming on Verizon

What one savvy Verizon customer did to get decent Netflix streaming

By on July 21, 2014 at 8:10 AM.

What one savvy Verizon customer did to get decent Netflix streaming

The Net Neutrality-related Netflix vs Verizon fight over service quality continues with a new episode, as one FiOS customer managed to prove that Verizon may indeed be toying with Netflix streaming speeds, Ars Technica reports. More →

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TWC Fiber Network Los Angeles

Surprise: TWC wants to build a 1Gbps fiber network after Los Angeles threatens to build its own

By on July 18, 2014 at 3:05 PM.

Surprise: TWC wants to build a 1Gbps fiber network after Los Angeles threatens to build its own

Gee, it’s amazing how quickly Time Warner Cable will change its mind about the usefulness of 1Gbps fiber networks as soon as a major city like Los Angeles says it wants to built its own fiber network that could potentially kick incumbent cable providers to the curb. Time Warner Cable on Friday issued a response to Los Angeles’s request for input on the best way to develop a community-wide fiber network that’s capable of blowing anything TWC currently offers out of the water. Unsurprisingly, TWC said that it would just love to help Tinsel Town build its own fiber network. More →

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When Is Google Fiber Coming

Google explains why it’s taking its sweet time bringing Google Fiber to your city

By on July 17, 2014 at 5:37 PM.

Google explains why it’s taking its sweet time bringing Google Fiber to your city

I scream, you scream, we all scream for Google to announce that it’s bringing Google Fiber to more markets. However, it seems that Google seems content to take its time for now and keep its Fiber deployments confined to the three markets it’s announced so far: Kansas City, Missouri, Austin, Texas and Provo Utah. More →

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Google Search, Gmail and Maps Tricks

12 nifty Google tricks you should know about

By on July 17, 2014 at 11:25 AM.

12 nifty Google tricks you should know about

Google is the preferred search engine for millions of people, with the giant company having many other web-related products available for users, all built around, or in relationship with search and ads. While most users know how to perform a search, use Gmail or navigate with Maps, they may not be aware of some of the nifty hidden tricks Google has included in its online services. More →

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Netflix FCC Net Neutrality Filing

Netflix would rather the FCC do nothing than authorize ‘fast lanes’

By on July 16, 2014 at 10:30 PM.

Netflix would rather the FCC do nothing than authorize ‘fast lanes’

It’s safe to say that Netflix is still really not a fan of the Federal Communications Commission’s proposal to possibly allow for Internet “fast lanes” where ISPs can charge content companies more to get their traffic delivered more quickly than on the “standard” Internet. The Verge has spotted Netflix’s official filing with the FCC discussing its proposed new net neutrality rules and the company basically says that it would be better if the FCC just did nothing instead of making things worse with its current proposal. More →

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Chattanooga Tennessee Municipal Broadband

Congresswoman bravely stands up for ISPs’ rights to deliver inferior service with no competition

By on July 16, 2014 at 5:30 PM.

Congresswoman bravely stands up for ISPs’ rights to deliver inferior service with no competition

Chattanooga, Tennessee’s municipal broadband network offers affordable broadband service that just happens to deliver the same 1Gbps peak speeds as Google Fiber. Given this apparent success story, you would think that state government officials would be happy to see other municipalities experiment with building their own fiber networks or to at least let Chattanooga expand its fiber service to more areas. But you’d be wrong. More →

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Google Plus Real Name Requirement

Google finally gives Google+ users the one feature they have been asking for

By on July 16, 2014 at 4:08 PM.

Google finally gives Google+ users the one feature they have been asking for

Google’s social network is now much more troll-friendly than it was when it launched three years ago, as the company is finally ready to offer users the one feature they have been asking for: choosing whatever username they desire for Google+. The company announced in a post on Google+ that, henceforward, it will let users select their desired username, which doesn’t have to be their real name, as it was the case before. More →

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