Opinions
Why Is Comcast So Bad

Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service

By on September 26, 2014 at 2:56 PM.

Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service

Comcast knows that its customer service reputation is terrible — the question is whether it actually cares. With its proposed merger with Time Warner Cable up for regulatory review, Comcast certainly wants to at least give off the impression that it’s working night and day to make things better. DSLReports flags a new blog post from Comcast Cable president and CEO Neil Smit, who says that Comcast is finally getting around to focussing on improving its customer service with the hire of a new executive named Charlie Herrin, who “has been named SVP, Customer Experience.” What’s really noteworthy, however, are Smit’s explanations for why Comcast’s customer service has been so infamously bad over the years. More →

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Opinions
Comcast Time Warner Cable Merger FCC

Let’s hope the FCC isn’t as stupid as Comcast thinks it is

By on September 23, 2014 at 7:45 PM.

Let’s hope the FCC isn’t as stupid as Comcast thinks it is

Hey, you know how you hate Comcast but are sticking with it because you literally have no other option when it comes to broadband services that deliver downloads at a rate faster than 6Mbps? Well, Comcast thinks you’re crazy because you have plenty of options for home broadband in your neighborhood, including your wireless carrier, your municipal fiber network and Google Fiber. No, I am not making this up. More →

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AT&T U-Verse Amazon Prime HBO

AT&T offers an insanely great broadband bundle that cord cutters might find hard to resist

By on September 23, 2014 at 6:15 PM.

AT&T offers an insanely great broadband bundle that cord cutters might find hard to resist

One of the most encouraging trends that we’ve seen in recent years has been ISPs doing more to appeal to cord cutters, a.k.a., people who like watching quality television but who don’t want to pay outrageous sums of money each month for hundreds of channels they’ll never watch. DSLReports brings us word that AT&T is now offering what might be the most tempting package to cord cutters yet: A bundle that includes broadband, HBO and Amazon Prime for just $40 per month over the first year. More →

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Why Is Time Warner Cable So Bad

Time Warner Cable has no idea it just offered you a free tablet

By on September 16, 2014 at 8:30 AM.

Time Warner Cable has no idea it just offered you a free tablet

One of the things that we’ve found most remarkable about Comcast and Time Warner Cable’s infamous customer service is that it seems absolutely no one within either company definitively knows anything about the products and services they’re offering. Case in point: Time Warner Cable customer Frank Catena recently received an upgrade offer in the mail from Time Warner Cable that seemingly promised him a free tablet if he upgraded his package to include pay TV. Actually taking advantage of this upgrade, however, proved to be much more difficult than anticipated. More →

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Netflix France Launch and Price

Netflix finally kicks off its next attack on Europe, starting with France

By on September 15, 2014 at 6:50 AM.

Netflix finally kicks off its next attack on Europe, starting with France

Popular movie streaming service Netflix is ready to further expand its reach in Europe, as the company has launched in France, one of the many new local markets Netflix is trying to conquer. Even so, Netflix is expected to encounter stiff competition in the country, Reuters reports, as other companies are already offering similar streaming services. More →

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Time Warner Cable Two-Year Promotions

Be very careful when you sign up for one of Time Warner Cable’s two-year promotions

By on September 14, 2014 at 1:00 PM.

Be very careful when you sign up for one of Time Warner Cable’s two-year promotions

Recently, a Time Warner Cable customer who had signed up for one of the company’s two-year offers was surprised to see their cable bill jump by $15 per month after just one year. After making multiple calls to Time Warner Cable to ask why their bill had increased from the rate they thought that they’d locked in for two years, they were told that TWC reserved the right to increase their rates after the first year of the promotion. Furthermore, they were told that it was “only” a $15 monthly increase, which is still below the rate they would have been charged without the promotion. More →

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Why Is Net Neutrality Important

The best way to make people care about net neutrality: Show what ‘slow lanes’ will do to their porn

By on September 5, 2014 at 8:20 AM.

The best way to make people care about net neutrality: Show what ‘slow lanes’ will do to their porn

Now this is a net neutrality campaign that might catch the attention of people who normally couldn’t be bothered. On September 10th next week, several websites are planning to take part in an “Internet Slowdown” in which they’ll post symbolic “loading” icons on their sites to demonstrate what will happen to them if the FCC goes through with its plan to sanction Internet “fast lanes” that would completely kill off net neutrality. And now it looks like the campaign has just grabbed its most important contributors yet: Popular porn sites. More →

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FCC Chairman Wheeler Comcast Time Warner Cable Merger

Is this the beginning of the end of the Comcast-TWC merger?

By on September 4, 2014 at 9:15 PM.

Is this the beginning of the end of the Comcast-TWC merger?

FCC chairman Tom Wheeler just gave a tough speech about the state of broadband competition in the United States and it seems to bode very poorly for Comcast’s proposed merger with Time Warner Cable. Per The Washington Post, Wheeler ripped into what he said were broadband “duopolies” in many markets while noting that “meaningful competition for high-speed wired broadband is lacking.” More →

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Featured
How Much Do Yelp Reviews Matter

The online review is becoming an all-or-nothing proposition

By on September 4, 2014 at 4:05 PM.

The online review is becoming an all-or-nothing proposition

Throughout the 1980s and 1990s, my grandmother ran a restaurant. It was in the middle of nowhere North Carolina, a solid 20 miles from any town of size in either direction. The exterior wasn’t much to look at, and the view was simply fields upon fields upon fields. Inside, however, was a different story. Inez’s Restaurant (simple times called for simple names, folks) was home to hand-patted hamburgers, hand-cut fries, apple turnovers, and a soft serve ice cream machine that I attempted to deplete daily while growing up. Farming was the family business, but it was Inez’s fixins that generated solid revenue regardless of the weather. More →

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AT&T Vs. Municipal Broadband

AT&T rails against municipal broadband, argues that it should be the one getting government handouts

By on September 3, 2014 at 1:35 PM.

AT&T rails against municipal broadband, argues that it should be the one getting government handouts

Cities and towns who build their own municipal broadband networks are menaces to capitalism and the American way of life — instead, we should promote free enterprise by funneling taxpayer dollars to private corporations instead. That’s literally the message that AT&T delivered to the Federal Communications Commission recently when it filed its arguments against allowing municipalities to build out their own high-speed fiber networks to compete with incumbent ISPs. More →

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Best New YouTube Features

YouTube just added a great new feature that every video creator will love

By on September 2, 2014 at 2:30 PM.

YouTube just added a great new feature that every video creator will love

Have you ever made a popular YouTube video and said to yourself, “Man, imagine if everyone who watched this and liked it decided to send me a buck?” Well now they’ll have an opportunity. Android Police has a very good rundown of a new feature that Google is trying out in four different countries that will let you tip your favorite video creators to give them a little extra cash to go along with their ad revenues. More →

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How Many People Use The Internet

You need to check out this incredibly cool map of every Internet-connected device in the world

By on September 2, 2014 at 8:40 AM.

You need to check out this incredibly cool map of every Internet-connected device in the world

The Internet has been such a staple of life in the United States for so many years that we may now take it for granted. However, a new map showing the density of Internet-connected devices posted on Re/code’s Twitter account shows that we still have a very long way to go when it comes to making the worldwide web truly worldwide. More →

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