Yesterday we highlighted how Vanessa Friedman, a fashion critic for The New York Times, opted to return her Apple Watch for a variety of reasons; she didn’t like that it’s highly marketed, or the fact that it looked like a gadget, or the fact that some of the Apple Watch’s advertised features didn’t always work as seamlessly as she would have hoped.
One of the business tenets that has led to Apple’s incredible success is that the company isn’t afraid to cannibalize its own products. If anything, Apple tends to embrace such scenarios, with Tim Cook once explaining that Apple views “cannibalization as a huge opportunity.”
“Our core philosophy is to never fear cannibalization,” Cook said during an earnings conference call two years ago. “If we don’t do it, someone else will. We know that iPhone has cannibalized some of our iPod business. That doesn’t worry us.”
With that said, one can only hope that Apple will take steps to actively cannibalize its own iTunes business. If they don’t, some other company will, and it may happen sooner than anyone thinks.
Not too long ago, Brian X. Chen of The New York Times wrote a piece arguing that traditional product reviews are broken insofar as they don’t often consider the varying levels of customer service different companies provide.
“The product evaluations neglect to mention the quality of a company’s customer service,” Chen writes, “which becomes the most important fact of of all when problems or questions related to the product come up.”
This is an astute point, and especially apt in regards to tech products. Not only are tech products pricey, but addressing tech oriented problems is usually beyond the expertise of most owners. As a result, if there’s any one industry where customer service should be afforded more weight when putting together a product review or stacking two rival products against one another, it’s the tech industry.
Apple’s first smartwatch is definitely impressive, but the product is far from perfect. There are many things to like and dislike about it, but there’s one thing that’ll annoy many users more and more as time goes on. More →
Ask Apple and anyone familiar with its Apple Watch launch plans and they’ll tell you the device is available for preorder beginning April 10th. Then, it should start selling in stores on April 24th. Only this time around, unlike any other highly prized Apple device, that initial release date following preorders is very misleading. In fact, it’s looking more and more like a fake release date.
You must be kidding: European regulators are already ‘concerned’ about Apple’s new music streaming service
Apple today is more wildly successful and popular than ever before. One might even reasonably say that Apple, for a variety of reasons, is the most influential tech company on the planet today. But sometimes, being the top dog brings with it a whole new host of problems.
The latest chapter from Apple’s “heavy is the head that wears the crown” saga is that European regulators are already looking into Apple’s discussions with record labels as it pertains to the company’s upcoming Beats streaming service. Apparently, Apple can somehow attract the attention of regulatory agencies for a service that doesn’t even officially exist yet.
Microsoft’s branding conventions have a long history of being muddled and downright confusing. Remember when Microsoft when crazy with all of its Live branding? There was Windows Live Essentials, Windows Live SkyDrive, Windows Live Sync, and who can forget about Live Mesh.
Thankfully, Microsoft, over the past few years, has improved quite a bit in this regard. Still, old habits tend to die hard, as recently evidenced by the newly unveiled Microsoft Surface 3, which one shouldn’t confuse with the Microsoft Surface Pro 3 which was released over 9 months ago.
What’s the difference between the two? What makes the Surface Pro a Pro machine, exactly? Are the two devices the same size? Who’s to say. It’s all so murky.
Yes, Apple will sell some of the most expensive smartwatches you can possibly buy this year, especially the gold Apple Watch Edition version that can cost up to $17,000. That still doesn’t mean that a) you have to buy any of these models if you can’t afford one, ir b) that Apple is wrong to price its products however it wants.
Even so, there are plenty of people who are constantly whining about how expensive the Apple Watch is and why it shouldn’t be priced so high, which is in line with similar complaints about “overpriced” Apple devices.
It’s time to stop whining about all that. More →
Cable is amazing. For as much as people justifiably rag on cable providers, the actual content and breadth of channels is absolutely mesmerizing. When you toss DVR and on-demand functionality into the mix, there’s really never been a better time to be a TV and movie fan.
But cable is expensive, and cable providers, like most successful incumbents in any given industry, have failed to keep up with the times. Cable providers, by remaining dead set on preserving current revenue streams, simply haven’t adjusted to a marketplace where paying well over $100 a month for cable is increasingly falling out of favor with consumers, especially when a monthly Netflix subscription can get the job done for less than $10.
Samsung late on Wednesday made an announcement that can be both very exciting and somewhat annoying for smartphone and tablet fans. The company seems to be on the right track fixing one of the two most annoying smartphone issues you might be currently dealing with – including built-in storage and battery life – but its solution isn’t necessarily something you’re going to immediately like. Specifically, Samsung is looking to improve storage needs for its Galaxy device buyers by increasing the amount of built-in memory users would have access to. More →
Samsung is going to start its global Galaxy S6 roll out on April 10th, a major product that will have a huge impact on the company’s bottom line this year. Samsung’s hopes are tied to both Galaxy S6 models, expensive devices that already triggered a record number of preorders from carrier partners, but Apple isn’t sitting idly by waiting for Samsung to put a dent in its iPhone 6 sales next quarter. The iPhone maker might have a variety of weapons at its disposal to keep the customers’ attention — and money — away from Samsung and on its own new iPhones and other upcoming products. More →
In January, right around the time Retina MacBook leaks picked up, it was suggested that would dump all ports in favor of a single USB-C port. At that time, I said people really should stop freaking out over the potential lack of a MagSafe charger, as it wouldn’t be as big a deal as many were making it out to be.
Now that the new MacBook is official and it doesn’t have a MagSafe port, I’ll remind you yet again: Stop freaking out. More →
We interrupt your regularly scheduled program to issue a brief plea. Please, for the love of whatever it is you love, stop whining about iOS 8.2 and the new Apple Watch app it added to your home screen. Seriously, we cannot stress enough how absolutely, positively, pathetically ridiculous you sound.
We idly sat by when people complained about things like not being able to delete stock iOS apps and seeing U2’s album automatically appear in the Music app, but come on… enough is enough. More →