Apple Customer Service

Apple’s secret weapon: Incredible customer service

By on May 26, 2015 at 4:20 PM.

Apple’s secret weapon: Incredible customer service

Not too long ago, Brian X. Chen of The New York Times wrote a piece arguing that traditional product reviews are broken insofar as they don’t often consider the varying levels of customer service different companies provide.

“The product evaluations neglect to mention the quality of a company’s customer service,” Chen writes, “which becomes the most important fact of of all when problems or questions related to the product come up.”

This is an astute point, and especially apt in regards to tech products. Not only are tech products pricey, but addressing tech oriented problems is usually beyond the expertise of most owners. As a result, if there’s any one industry where customer service should be afforded more weight when putting together a product review or stacking two rival products against one another, it’s the tech industry.

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Apple Watch Release Date Retail Stores

The curious case of the fake Apple Watch release date

By on April 10, 2015 at 9:30 AM.

The curious case of the fake Apple Watch release date

Ask Apple and anyone familiar with its Apple Watch launch plans and they’ll tell you the device is available for preorder beginning April 10th. Then, it should start selling in stores on April 24th. Only this time around, unlike any other highly prized Apple device, that initial release date following preorders is very misleading. In fact, it’s looking more and more like a fake release date.

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Opinions
Beats Music Pricing

You must be kidding: European regulators are already ‘concerned’ about Apple’s new music streaming service

By on April 2, 2015 at 8:45 PM.

You must be kidding: European regulators are already ‘concerned’ about Apple’s new music streaming service

Apple today is more wildly successful and popular than ever before. One might even reasonably say that Apple, for a variety of reasons, is the most influential tech company on the planet today. But sometimes, being the top dog brings with it a whole new host of problems.

The latest chapter from Apple’s “heavy is the head that wears the crown” saga is that European regulators are already looking into Apple’s discussions with record labels as it pertains to the company’s upcoming Beats streaming service. Apparently, Apple can somehow attract the attention of regulatory agencies for a service that doesn’t even officially exist yet.

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Microsoft Surface 3

Microsoft’s Surface branding is a mess

By on April 2, 2015 at 3:30 PM.

Microsoft’s Surface branding is a mess

Microsoft’s branding conventions have a long history of being muddled and downright confusing. Remember when Microsoft when crazy with all of its Live branding? There was Windows Live Essentials, Windows Live SkyDrive, Windows Live Sync, and who can forget about Live Mesh.

Thankfully, Microsoft, over the past few years, has improved quite a bit in this regard. Still, old habits tend to die hard, as recently evidenced by the newly unveiled Microsoft Surface 3, which one shouldn’t confuse with the Microsoft Surface Pro 3 which was released over 9 months ago.

What’s the difference between the two? What makes the Surface Pro a Pro machine, exactly? Are the two devices the same size? Who’s to say. It’s all so murky.

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Opinions
Apple Watch Price Too Expensive

I’m tired of people whining about how expensive the Apple Watch is

By on March 25, 2015 at 5:50 PM.

I’m tired of people whining about how expensive the Apple Watch is

Yes, Apple will sell some of the most expensive smartwatches you can possibly buy this year, especially the gold Apple Watch Edition version that can cost up to $17,000. That still doesn’t mean that a) you have to buy any of these models if you can’t afford one, ir b) that Apple is wrong to price its products however it wants.

Even so, there are plenty of people who are constantly whining about how expensive the Apple Watch is and why it shouldn’t be priced so high, which is in line with similar complaints about “overpriced” Apple devices.

It’s time to stop whining about all that. More →

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Cable TV Decline

The fall of cable is coming

By on March 24, 2015 at 8:30 AM.

The fall of cable is coming

Cable is amazing. For as much as people justifiably rag on cable providers, the actual content and breadth of channels is absolutely mesmerizing. When you toss DVR and on-demand functionality into the mix, there’s really never been a better time to be a TV and movie fan.

But cable is expensive, and cable providers, like most successful incumbents in any given industry, have failed to keep up with the times. Cable providers, by remaining dead set on preserving current revenue streams, simply haven’t adjusted to a marketplace where paying well over $100 a month for cable is increasingly falling out of favor with consumers, especially when a monthly Netflix subscription can get the job done for less than $10.

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Samsung Galaxy 128GB Storage

Samsung is working to make 128GB of storage a reality even for mid-range phones

By on March 19, 2015 at 4:32 PM.

Samsung is working to make 128GB of storage a reality even for mid-range phones

Samsung late on Wednesday made an announcement that can be both very exciting and somewhat annoying for smartphone and tablet fans. The company seems to be on the right track fixing one of the two most annoying smartphone issues you might be currently dealing with – including built-in storage and battery life – but its solution isn’t necessarily something you’re going to immediately like. Specifically, Samsung is looking to improve storage needs for its Galaxy device buyers by increasing the amount of built-in memory users would have access to. More →

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Galaxy S6 Price vs. iPhone 6

How Apple is making Samsung fight for every dollar with the Galaxy S6

By on March 18, 2015 at 2:52 PM.

How Apple is making Samsung fight for every dollar with the Galaxy S6

Samsung is going to start its global Galaxy S6 roll out on April 10th, a major product that will have a huge impact on the company’s bottom line this year. Samsung’s hopes are tied to both Galaxy S6 models, expensive devices that already triggered a record number of preorders from carrier partners, but Apple isn’t sitting idly by waiting for Samsung to put a dent in its iPhone 6 sales next quarter. The iPhone maker might have a variety of weapons at its disposal to keep the customers’ attention — and money — away from Samsung and on its own new iPhones and other upcoming products. More →

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12-inch MacBook MagSafe Port and USB-C

Stop freaking out over the 12-inch MacBook’s missing MagSafe port

By on March 13, 2015 at 4:32 PM.

Stop freaking out over the 12-inch MacBook’s missing MagSafe port

In January, right around the time Retina MacBook leaks picked up, it was suggested that would dump all ports in favor of a single USB-C port. At that time, I said people really should stop freaking out over the potential lack of a MagSafe charger, as it wouldn’t be as big a deal as many were making it out to be.

Now that the new MacBook is official and it doesn’t have a MagSafe port, I’ll remind you yet again: Stop freaking out. More →

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iOS 8.2 Features

Stop whining about iOS 8.2

By on March 11, 2015 at 10:29 AM.

Stop whining about iOS 8.2

We interrupt your regularly scheduled program to issue a brief plea. Please, for the love of whatever it is you love, stop whining about iOS 8.2 and the new Apple Watch app it added to your home screen. Seriously, we cannot stress enough how absolutely, positively, pathetically ridiculous you sound.

We idly sat by when people complained about things like not being able to delete stock iOS apps and seeing U2’s album automatically appear in the Music app, but come on… enough is enough. More →

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Apple Watch vs. Samsung Smartwatch

Has Samsung finally realized it’s clueless when it comes to smartwatches?

By on March 5, 2015 at 11:24 AM.

Has Samsung finally realized it’s clueless when it comes to smartwatches?

Blink and you’d miss it, but it looks like Samsung may have just confirmed what we sort of knew: Namely, that it hasn’t figured out yet how to make a smartwatch consumers want to buy. In a meeting with Korean reporters on Monday, Samsung execs including JK Shin and Youghee Lee responded to various questions related to the Galaxy S6 line while trying to also deflect iPhone 6 copycat claims in the process. Reporters also asked why Samsung did not unveil a new wearable, as it has done frequently in recent events More →

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Galaxy S6 vs. iPhone 6s: Specs

What the Galaxy S6 tells us about the next-gen iPhone 6s

By on March 3, 2015 at 11:40 AM.

What the Galaxy S6 tells us about the next-gen iPhone 6s

At least three times Samsung made fun or compared its Galaxy S6 models to Apple’s iPhone 6 during its Sunday MWC 2015 event. The company mocked “Bendgate” as well as the night shooting performance of the iPhone 6 Plus’ camera, and it also got in a few jabs when comparing Samsung Pay to Apple Pay.

Samsung also declared its new Galaxy S6 and S6 edge the best phones it has ever made. But, of course, the irony is pretty obvious here considering that Samsung, though it did indeed redesign the Galaxy S6 from the ground up and boldly went where it hasn’t been before, still needed inspiration from iPhone after all this years to pull it off.

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