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Disney+ is live, but some users are getting streaming errors

Published Nov 12th, 2019 8:59AM EST
Disney Plus Unable to Connect
Image: Droid-Life

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It’s November 12th, which means Disney+ has finally gone live in three markets, including Canada, the Netherlands, and the US. Users who have already signed up for the service can log into the app on all sorts of devices, including Roku, Fire TV, iPhone, Android, smart TVs, and other streaming gadgets. Those of you who have waited to trial the service before becoming a subscriber can also create your accounts right now. However, there’s no way a launch that was this hotly anticipated can proceed without hitting a few speed bumps, and some of you might encounter “unable to connect” errors on launch day.

Earlier this year, Disney said it was working around the clock to ensure there won’t be any service disruptions on launch day, but it looks like not everything is working as expected.

Some Disney+ users have not been able to connect to the streaming service, and they’ve taken to Twitter and other social media to complain about the service disruption. This isn’t a widespread issue with Disney+, but reports have been spiking, apparently.

Disney is likely working on fixing the issue, with Disney Streaming Services monitoring Disney+ around the clock. Disney did run a pilot test for Disney+ in the Netherlands, opening up access to users a few weeks ago.

“The Netherlands was a great test. We wanted to have a sufficient number of users so that we could see how the app performed, what technology glitches might exist,” Chairman of Disney’s direct-to-consumer streaming business Kevin Mayer said at a media event last week. “And by the way, there are always technology glitches. And you can always improve the technical performance of any service like this, and we’ll continue to do so. We haven’t solved everything by any means.”

Chris Smith Senior Writer

Chris Smith has been covering consumer electronics ever since the iPhone revolutionized the industry in 2008. When he’s not writing about the most recent tech news for BGR, he brings his entertainment expertise to Marvel’s Cinematic Universe and other blockbuster franchises.

Outside of work, you’ll catch him streaming almost every new movie and TV show release as soon as it's available.