In the days before the launch of the Nintendo Switch, several reviewers reported that they having issues with the left Joy-Con controller losing connection with the console. In the past 48 hours, the day one update rolled out and the Switch rolled out to the public, but users are still reporting problems.

Having spent a few dozen hours with the Switch both in TV mode and portable mode, I’ve yet to experience the issue myself, but those who have say that the Joy-Con (L) desynchronizes in TV mode when the signal between the controller and the Switch in physically blocked. So if someone was to walk in front of you while you were playing a game on the TV, the connection would be temporarily interrupted.

When reached for comment, Nintendo provided Kotaku with the following response:

“We have received some reports and are looking into them. As with all Nintendo video game systems, we will continue to monitor the performance of Nintendo Switch hardware and software, and make improvements when necessary. For help with any hardware or software related questions, visit http://support.nintendo.com.

While not everyone has experience issues with the Switch, this is not an isolated issue. A quick Twitter search brings up dozens of results and a series of tests conducted by Digital Foundry show that the issue has not been resolved by the 2.0.0 update. On Friday afternoon, Nintendo did update its support site with a page specifically addressing Joy-Con issues, but it’s unclear if another software update is in the works.

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