It’s been a few months already since Samsung was forced to announce the first Galaxy Note 7 recall, an unprecedented move from the company. But Samsung has not shared any details as to why the phone exploded even after “safe” replacement units were given to buyers in exchange for faulty fire-prone models. Samsung said a few months ago that a report on the matter will be available by the end of 2016. That deadline moved to the end of January recently. But, at CES 2017, Samsung said it’ll finally explain what happened “very soon.”
The problem is very serious, and customers deserve to know why the Galaxy Note 7 turned out to be a ticking time bomb in their pockets. Apparently, Samsung is in agreement of that.
“As you know, this year was a challenging year for Samsung. Some of you were directly impacted, and some certainly saw the media coverage especially about the Note 7,” President and COO of Samsung Electronics America Tim Baxter said during Samsung’s CES 2017 press event. “We continue our intensive efforts internally and with third party experts to understand what happened and to make sure that it does not happen again.”
He added that Samsung will share the root cause report on the Galaxy S7 “very soon,” SamMobile explains.
Samsung probably didn’t want the Galaxy Note 7 report to ruin its CES 2017 show. But that report is finalized, according to various sources. A Korean site claimed earlier this week that the Samsung subsidiary that made Galaxy Note 7 batteries will also supply batteries for the incoming Galaxy S8. This indicates that Samsung does not believe that a battery flaw was responsible for the many Galaxy Note 7 explosions that hit the news before and after the first recall procedure.
A few days ago, a source said that Samsung’s findings could be shared as soon as January 10th or by the end of the month at the latest.