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Samsung promises Note 7 replacements are safe to use despite reports of explosions

Published Oct 10th, 2016 2:54PM EDT
Galaxy Note 7 Explosions
Image: Zach Epstein, BGR

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Shortly after reports of Galaxy Note 7 phones exploding made headline news, Samsung issued an official recall of the well-reviewed phablet. After supposedly fixing the issue with the battery that caused the Note 7 to explode, Samsung began replacing potentially dangerous Galaxy Note devices with replacement phones. Since the recall began, five replacements phones have exploded, but in spite of the reports, Samsung still claims its new phones are safe.

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In light of the troubling reports, Business Insider reached out to Samsung asking if the company believed that the replacement phones are safe to use. Incredibly, Samsung says the replacement phones (some of which have definitely exploded, just so we’re clear) are safe to use:

“Yes, the replacement Note7 devices are safe to use,” a Samsung spokesperson told Business Insider. “All new Note7 devices feature a green battery icon to give customers reassurance that their device is safe to charge.”

If we’re understanding this spokesperson correctly, that replacement Note 7 that exploded on a Southwest flight last week was “safe to use.” As well as the replacement phone that caught fire, filling a man’s bedroom with smoke when he was asleep. And also the phone that melted in a 13-year-old’s hands.

All “safe to use.”

We’ve said it more than once at this point—and we do want to see this issue resolved as quickly as possible—but if you’re still holding on to a Galaxy Note 7, promptly exchange for any other phone. Thankfully, every major carrier has stopped selling the Note 7 by now, but there are still plenty out there.

If you want to keep yourself safe, dump the Note 7 ASAP.

Jacob Siegal
Jacob Siegal Associate Editor

Jacob Siegal is Associate Editor at BGR, having joined the news team in 2013. He has over a decade of professional writing and editing experience, and helps to lead our technology and entertainment product launch and movie release coverage.