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Which carrier has the most loyal customers, AT&T or Verizon?

Published Nov 19th, 2014 6:00PM EST
AT&T vs. Verizon Customer Loyalty

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Whether you like it or not, if you want reliable service for your cell phone, you’re going to have to subscribe to one of the major wireless carriers. We all have issues with our carriers from time to time, whether its the cost of data or the lack of customer service, but many of us stick around anyway.

So which carrier has been retaining the most customers in recent months?

PREVIOUSLY: This is why Verizon gets away with charging customers more money

Verizon and AT&T are constantly in fierce competition when it comes to customer satisfaction, but more often than not, Verizon seems to come out on top. Earlier this year, Verizon won the RootMetrics “Overall Performance” award, edging out AT&T by just over two points on a one hundred point scale.

Taking the latest data from the Consumer Intelligence Research Partners (CIRP), The Motley Fool reports that Verizon has won out once again when it comes to customer loyalty.

According to CIRP’s report, Verizon retained 89% of its subscribers during the quarter ending September, while AT&T retained 85% in the same time period. It’s another small margin of victory, but one that Verizon is sure to promote as often as it possibly can.

Jacob Siegal
Jacob Siegal Associate Editor

Jacob Siegal is Associate Editor at BGR, having joined the news team in 2013. He has over a decade of professional writing and editing experience, and helps to lead our technology and entertainment product launch and movie release coverage.