Amazon bans seller that threatened to sue customer over negative review

Mediabridge Amazon Selling License Revoked

Remember the Amazon shopper that was suddenly faced with the threat of a lawsuit after posting a negative review for a router? That shopper was vindicated on Thursday, shortly after the story of his predicament began to spread, as Amazon removed all Mediabridge products from their online store in response to the company’s explosive reaction to the review. Ars Technica updated its story, pointing to a lengthy Facebook post from Mediabridge defending the company’s actions. The post has since been deleted, but Ars Technica managed to gather some of the highlights beforehand.

In the eyes of Mediabridge, the 1-star review included “libelous statements,” which have now been altered. Unfortunately, the user’s edits did not go live until after “an army” rose up to attack the company.

“It’s our sincere belief that reasonable people understand that not only is it within our rights to take steps to protect our integrity, but that it should be expected that we would do so when it is recklessly attacked,” Mediabridge stated on Facebook“Unfortunately, as a result of our attempt to get this reviewer to do the right thing & remove his untrue statements about our company, Amazon has revoked our selling privileges. Many hard-working employees whose livelihood depended on that business will likely be put out of a job, by a situation that has been distorted & blown out of proportion.”

Source:
Ars Technica
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