Nokia’s European support team has issued an official statement to those who have a Lumia 800 with poor battery life. “We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity,” a Nokia representative wrote on the support forums Monday. Michael explained that the battery life issues are only the result of a software flaw and, as such, Lumia 800 owners can expect a software patch that fixes the problem early next year. Lumia 800 users who do not want to wait that long can contact Nokia and request a replacement handset. Hit the break for Nokia’s explanation of how to find out whether or not your Lumia 800 is affected by the bug.
Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. (The tool is designed for service use and only displays approximate values.) Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status’ from the list of options, anyone will be able to see their available battery charge capacity. If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal.