AT&T ranks worst in Consumer Reports carrier satisfaction survey for second straight year

AT&T has again received the lowest rating in Consumer Reports’ annual wireless carrier customer satisfaction survey. Verizon Wireless won the top spot and its customers were most satisfied with its data service and staff knowledge. Verizon was followed by Sprint and T-Mobile USA. “Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service,” Consumer Reports electronics editor Paul Reynolds said. “However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones. The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.” Consumer Reports surveyed 66,000 of its subscribers and included standard and no-contract wireless customers across 22 metropolitan areas. The full report is in the January 2012 issue and is available to subscribers online. 

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