Internal T-Mobile memo says customers can keep rate plans following AT&T merger

General

One of the most common questions we saw from T-Mobile subscribers when AT&T announced its plans to acquire T-Mobile USA for $39 billion was perhaps also the most obvious: what happens to my rate plan? T-Mobile is widely known for its aggressive service pricing while its potential acquirer, AT&T, is not. The question isn’t only on the minds of consumers, either. The United States Department of Justice is suing to block the merger and in its filing, the DOJ states, “AT&T’s elimination of T-Mobile as an independent, low- priced rival would remove a significant competitive force from the market.” According to a purported internal document obtained by TmoNews, T-Mobile customers will be able to keep their service plans indefinitely should AT&T’s acquisition of the carrier proceed. “T-Mobile customers will be able to keep their rate plans,” the internal FAQ reads. “They will be able to do so for as long as they want to, even when their terms end and the service continues on a month-to-moth basis.” The wording suggests that T-Mobile customers will be out of luck if they want to purchase a new subsidized phone under contract, however, though it does not state explicitly that new contracts will require customers to switch to a standard AT&T rate plan.

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18 Comments
  • http://twitter.com/mynameisseb Sebastian Atwater

    Of course they’ll be able to keep their plans. This has been the case with pretty much any other carrier merger.

    Once those t-mo customers try to upgrade to a new device, there’s a chance they can still carry over their old plans, but they will most likely have to “upgrade” to one of at&t’s own plans, at different pricing, of course.

    • Anonymous

      You are correct. There is no way that AT&T is going to let them get a new device on their cheaper T-Mobile plan.

      • http://pulse.yahoo.com/_U2H7S4MG6PLQUVOA2CFNMZ2QUQ Ric Desan

        Then Frak T-mo and Frak ATT too! I expressly became a T-mo customer to avoid all the other providers out there (ATT being #1) because the have all treated me like crap. T-mo has done right by me for the price and now because a corporate monster like ATT cant be killed off (back when the were broken up the first time,) that means I get to suffer!

        Thanks for nothing …. again!

      • Anonymous

        a new device at a reasonable rate, too. Dont’ forget ATT gave wirefly/letstalk the finger and you can’t get new phones for anything less than extortion when it comes to pricing and in-store only.

  • KenG

    I’m sure I won’t be able to keep my rate plan if the acquisition is allowed to go through, as I will leave ATT on that day.  

    • Metcury46l

      Wow you sure told off att. Ken put his big boy pants on today.

  • Seve

    The Virgin Mobile girl is WAY hotter than that bow-legged T Mobile dog.

  • jacoB

    It won’t last long – they’ll make you switch if you ever want to upgrade your phone.  Just like TMob does now – not letting me keep my old plan

  • Wirelessmodz

    Just another lie

  • Drew

    It’s like that old Fram Oil Filter commercial with the mechanic saying, “you can pay me now or… you can pay me later”. Meaning, once you upgrade your phone, they WILL stick the knife in and you will have to upgrade to one of their plans. It’ll be in the fine print. I don’t believe shit they say…

    • ogalopz

      Yeap!  I like how you put it best.

  • Anonymous

    They must feel pretty cocky that this merger will go through if they’re creating a FAQ page..

    • Anonymous

      T-Mobile has already closed some stores in my area that were near AT&T stores and I don’t think it’s a coincidence.

  • tobigforit

    This is not news…this happened when alltel was bought by verizon…we were anle to keep our rates as long as we wanted…but we(my family) were ready to change…when we wnt to change we got a comprable handset free…

  • Anonymous

    tmo is a joke, one main reason i left them 5 years ago.

  • Anonymous

    Wow, OK man these guyes really do seem to know what the deal is.
    anon-surfing.it.tc

  • Ross

    This is all smoke and mirrors and anyone – including doj – who believes this is a fool.  The second you try to upgrade your phone, you will be forced into ATTs plans.  (Even tmob does this right now; I have a grandfathered plan and if I try to get a new phone, they tell me I have to choose a current plan and can’t keep my old one)

  • romy eckardt

    I hate at&t as much as the next guy, and would really consider changing carrier if the merger is approved.

    I know that Tmo forces you to change calling plan if you want to upgrade phone/s. At&t will do the same after promising you will keep your Tmo plan.

    I basically never purchase a phone from Tmobile. I buy it off craigslist, or ebay. I would rather pay for the phone myself, and NOT sign a contract. Why? because then i have leverage against the carrier. If i get pissed off at Tmobile, i ask to be transferred to the customer retentiion department, and more times than not, my problems are solved. period.

    Try using leverage VS a cell phone carrier with a 2 year contract under your belt.

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