Sprint preparing massive CTIA unveiling: Nexus S 4G, EVO 3D, and EVO View

Damn rebate took 4 months because they couldn’t get it right the first time:
1. First rebate check was never delivered because Sprint omitted the apartment number, even though my rebate form was filled out correctly as, even they were able to verify from their own internal scan.
2. Second rebate check was rejected by bank because first and last names were misspelled.
3. Third rebate check finally arrived well after 4 months of having submitted the original mail-in-rebate.

The entire rebate process took over four months but, what was most infuriating and frustrating was the level of ineptitude displayed by the 10-12 reps whom I spoke to over the course of the last 2 months, many of whom confirmed for me that their was no specific history in my account regarding the 1st and 2nd botched rebate checks or, even, the status of the 3rd rebate check issue. I found myself having to tediously recount for each rep’ much of what had already been addressed in my many previous calls. In the end, it wasn’t about the stupid $100 rebate but, it was about Sprint’s stupidity and ineptitude.

If I had gotten the rebate in 10 weeks (they say allow 6-8 weeks) and none of the above had happened, I would still have my EVOOOO and Sprint.

I found most of their reps’ incapable of having an intelligent conversation in English and many of them also did not possess a good level of comprension; I reached call centers in Malaysia, Singapore, Dominican Republic, Canada, and [I think] India or Pakistan over the course of last 2 months and none of the call centers or reps’ documented anything in the account history.

Since, I had to endure 2 months of outsourced inept reps’ and the entire rebate process took over 4 months, I think it fitting that Sprint wait 4 months for their precious $180 Early Termination Fee; I cancelled at the end of November 2010, let’s see how I feel in 3 weeks.

PostScript: If it hadn’t been for Sprint royally screwing up the rebate, there never would have been any reason on my part for calling their Customer dis’Service and encountering their inept outsourced call centers over-and-over-and-over again (dangle preposition).

So you’re complaining about Sprint, the company that handles Sprint rebate?

seriously FUCK you man

well i been getting always the new models from sprint if i dont get the rebates sometimes was because im lazy i mean that is not sprint foul. i bet most people are just like me i hope some day everything should be instant rebate instead

The guys who work on my car are lousy, but how often do you need a mechanic?

That’s a poor analogy. Cars constantly have problems

There customer service sucks when you go into a 3rd party store that has “Sprint” as there logo, pay your balance, and then it never goes to sprint. So you go to the 3rd party and tell them sprint didn’t get the payment. Then you go to sprint and you deal with outsourced call centers. Sprint says it’s not there fault. So you go to the 3rd party. AND YOU GO BACK AND FORTH FOR A MONTH AND A HALF… That’s not cool…

Or how about 6 months later when you upgrade to a new plan, and they forget to re-add your unlimited text messages, and you get a bill for an extra 150 dollars. You call and complain and they don’t realize the error is made at the store, so you have to wait 30 days while they figure out what THEY did wrong.

Why am I with sprint stilll? because after that they said they were revamping there structure, and they can’t give me a SERO plan as pardon, they don’t exist anymore, but they’ll be happy to take 30% each phone bill…

That’s why I stay. They suck at handling issues.

That’s hard to believe.

most Sprint call centers are in the US some in Charlotte , Oklahoma, Texas, Virgina.. I think their is only one left in the phillipinies now.

Good to know. They should go ahead and close that one in the Philippines.

Oh, your problem was with rebates. That’s totally different than customer care. Most rebates in most companies are outsourced.

When I have questions about my bill, need to change my plan or add international calling when I travel, their help has been professional and accurate. My only gripe is that they no longer offer their reduced price data for international travel to consumers. It was a bargain, unmatched by any other US carrier.

Yeah, I remember when they were charging $$$ to talk to customer service.

Actually, the four months for the rebate was never the issue; it was the severe ineptitude I encountered when following-up on the rebate status. As someone wrote, yes it seems as I was ‘the sour apple’ in the minority and, for all intents and purposes, even with the rebate having taken 4 months, if I hadn’t encountered so much ineptitude I would not have cancelled the service. My decision was finally tipped in favor of Verizon when I learned Verizon was to release their own
version of the EVOOOO. I have an old grandfathered Unlimited PDA /Smartphone Data plan on Verizon which, after a corporate discount, is roughly $42 bucks without the now mandated voice plan. In terms of the EVOOOO, it’s the best phone I’ve ever had and used, regardless of what all the Appleheads say. In the end, I really came out ahead because I bought my EVOOOO launch day (6/4/10) and Sprint was running a special in-store promotion, “trade-in up to 3 devices and receive in-store credit towards the purchase of the EVO.” I had 2 old Verizon Krackberrys lying around which (only on EVO launch day) were valued at $50 each (any Blackberry) and, dude, they were not new; I also had an old iPhone 2G that I had traded for something which was valued at $100. Thetefore, I received a $200 in-store credit. I paid $99 plus tax, I can’t recall if their was an activation fee. Factor in the $100 rebate and the fact that before cancelling the service, after swapping out ESN’s on my account, thereby freeing up the EVO, I sold my precious EVOOOO on CL for $350 that, even if I paid them their EFT of $180, I still net a small profit.

Like I said in my orivinal post, I can’t complain about their voice/data network; I had no problems whatsoever with reception.

Finally, I guess I’m blessed with good karma because, once I add a line of service on my Verizon account and
buy the XOOOOOOOOM, I will have a pretty sweet set-up after all of my discounts and still have a combined monthly total bill less than it cost me to have one EVO. And, still be eligible to buy the ThunderBolt¡₣! !!!

LOL

Good luck with verizon’s high ass plans.

@portorokk

Don’t need luck, I have an old grandfathered Unlimited Data Plan for PDA/Smartphone = $42 (after discount) and no data cap.

I’d be surprised to see VZ apply an old “grandfathered” plan to a new device and give you the subsidized phone price at the same time. You’ll likely pay full price for the new phone so you can apply the old pricing plan.

Take at look at consumer reports on the major carriers….In over all rankings they are only a couple of point ahaed of att..a basic virtual tie for dead last and way behind verizon and tmobile …..check your facts before you spout off….

We actually don’t have McDonalds’ drive-thrus here in New York City so, apparently, I am missing out on life.

Why are you even posting on here PAPINYC if you’re no longer a Sprint customer? Go away…

Dood, use the edit function.

Ha. It won’t be called a Droid, but it will be funny if it’s called the EVO 4G 3D or the EVO 3D 4G

Have you played with moto’s Xoom yet? Disappointing. Slow and buggy as all hell. I was really hoping for them to knock one out of the park. Honeycomb is great, and deserves better. I hope HTC has something in the works.

Actually, no.

I just know Matias Duarte is in charge of UI now and I’ve loved all his previous work.

My Tab does the job so I can wait for Google to work out the bugs.