FastCustomer puts waiting on hold, on hold

By on Mar 4, 2011 at 7:01 AM
Services March 4, 2011

Among the more aggravating predicaments gadget fans often find themselves in are the scenarios where devices break or accounts get over-billed and phone calls to customer service must be made. The only sure way to make these situations even more aggravating, of course, is to navigate through a maze of key-presses and then sit on hold for 13 minutes before a call is finally connected. Thankfully, services like FastCustomer look to ease the tension a bit by waiting on hold in place of the user and then and connecting the call only once an operator has picked up the phone. Companies like Fonolo have been trying to tackle the same problem for quite some time, but no other service offers the simple UI and the smooth user experience FastCustomer affords — input the name of the company you want to reach, key in your phone number, then sit back while the magic happens. FastCustomer’s Web-based service is completely free for the time being, and it has an app in Apple’s App Store for $0.99. The company is also looking to connect with an Android developer to build a Google-friendly app, but no word on a time line. Hit the break for a video explaining how FastCustomer works.

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  • http://twitter.com/ZyphBear ZyphBear

    This is great in concept, but I know some people who work at the call centers and they get called by services like this and due to their call handling time, can’t sit and wait while you decide to answer the phone, thus making the call time longer. Since it basically plays a message saying that they have been called by a service such as this and to hold on the phone while you are being called. If they don’t care about how long their calls are taking, they will do it, many companies have told their operators that if the customer isn’t on the phone in a certain time, they are permitted to hang up. So be careful as this may bite you in the butt since they could hang up and you have to recall the normal way anyway. Don’t hold it against the operator, hold it against the company. I like how T-Mobile does it and anytime the hold time would be longer than a minute, you can request a callback instead for no charge and not lose your place in line.

  • http://twitter.com/dragushan Aaron Dragushan

    Thanks ZyphBear, we accomodate for that in the way we call in, if the call has trouble we try again for you.

  • Mikejones

    ….except lucyphone for iphone is FLAWLESS and they didn’t even get a mention :/

    But I’m glad we have a version for android, I’m downloading it now to give it a shot

  • https://me.yahoo.com/a/Vib.xDkts4GZD3ygLQHxQoVPgApv#3bd04 Jeff

    Dial 0 on Android has been doing the same thing as Fast Customer for months, for free.

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