Motorola DEFY units plagued by defective speakers

By on Dec 9, 2010 at 9:10 PM
mobile December 9, 2010

The Motorola DEFY might be rugged enough to withstand a long drop, a dust storm and even a monsoon, but it looks as though countless units around the world couldn’t even endure the manufacturing process. Hundreds of DEFY users from markets across the globe have taken to forums complaining of the same problem — the ear speaker stops working within the first few days of use. Owners are able to hear callers fine when using the handset’s loudspeaker, but the ear speaker remains nonfunctional. Some users have attempted to take the phone apart and repair the speaker themselves, though this is not advisable. Motorola has yet to confirm or deny the issue publicly, but affected handsets are being repaired or replaced under warranty.

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11 Comments

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  • http://pulse.yahoo.com/_A6RYTBBTCK4XUTM7SRPEJ7FWOY ryan schwieterman

    i cant hear anything from this p.o.s

  • Anonymous

    You are listening to it wrong.

  • http://rmbo47.myopenid.com/ rmbo47

    The Droid Pro has speaker issues as well. Moto better take a look at their fabrication processes, pronto. That, or change parts suppliers. Two new models with the same issue? Time to get back to that Six Sigma management system.

  • Mgl323

    Motorola has been dropping the ball lately..

  • simalakama

    unpleasant fact of rugged phone , that users tend to be careless and abusive

  • Anonymous

    Thankfully, this seems to be fairly limited to the overseas versions and not the T-Mobile USA version.

  • dr0ck

    exchanged my defy once and week after same problem with new one and its speaker….

  • bolthead

    Knock on wood mine has been working fine

  • George

    I have a defy which I purchased from telstra on launch day.unfortunately it is suffering from the earpiece problem after only two weeks. I’m very disappointed with telstra’s handling of the failure. I was in love with the phone prior to the faults. I get a bad feeling I’m going to be spending a lot of time going to and fro Telstra shops. I think Telstra have to pressure Motorola to pull their finger out and recall these phones. I’ve been waiting for a new motorola from telstra for many months, and now this. I have owned motorola for near twenty years. I am nearly kicking myself for not going to iphone, but I am very loyal to brands I like. I hope the Defy doesn’t change the way I feel about Motorola. They must stop hiding and admit there is a problem. Take Them Off The Shelves Until They’re Fixed. Motorola cannot afford bad press in Australia. Their market share is already small compared to most other manufacturers. Come on guys, we stuck with you through the Nokia/Motorola war era, constantly defending Motorola’s superiority. Now it’s your turn to support us.

  • Butter

    Just got off the phone with T-Mobile technical support. It’s a batch issue. If you look at the last 3 or 4 characters above where it says ‘made in china’ under the battery on the back of the phone, unless you have a BT something, BF something, or a blue dot, your phone may fail. Mine is B13, a defective lot. Getting a new phone and hopefully in-store so I can make sure I’m getting one of the good ones. On the plus side, T-Mobile’s tech support has been refreshingly fast and helpful.

  • Davyb

    This sounds like a major problem for motorola, i am in the uk & guess what my speaker has stopped working, great phone apart from the fault, as consumer direct point out, phone is not fit for purpose & it appears that nearly every country has a large amount of Faulty phones, i am going for a total refund as i would not be comfortable with a replacement, lots of phones have been replaced only to find that the replacement has the same fault.
    COME ON MOTOROLA !!!!!!!! Sort it out.

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