HTC repsonds to HD7 ‘death grip’ claims

mobile

The hubbub hardly registered a blip on most people’s radar screens, but HTC recently found itself fielding some “death grip” claims related to its HD7 smartphone. The term death grip, in this context, was made famous earlier this year when customers found that a certain grip on Apple’s iPhone 4 would cause the handset to lose signal and drop calls. Apple uncharacteristically addressed the issue with a press conference, claiming most phones suffer similar issues when gripped near the antenna. Now, HTC’s HD7 is the latest smartphone to allegedly be affected by certain grips. In response to these claims, HTC made the following statement:

Quality in industrial design is of key importance to HTC. To ensure the best possible signal strength, antennas are placed in the area least likely to be covered by a person’s face or hands while the phone is in use. However, it is inevitable that a phone’s signal strength will weaken a little when covered in its entirety by a user’s palm or fingers. We test all of our phones extensively and are confident that under normal circumstances reception strength and performance will be more than sufficient for the operation of the phone when network coverage is also adequate.

BGR reviewed the HTC HD7 last month and did not find attenuation to be an issue during normal usage.

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25 Comments
  • George Tinari

    This just in: HTC sends public release to Apple saying “You’re welcome.”

  • Anonymous

    Luckily for HTC, the average consumer does not recognize their company name or any of their products, which will keep this story off CNN.

  • http://twitter.com/jay_sim Jason Sim

    pfft steve jobs’ “you’re holding it wrong” response was much better!!!

  • Anonymous

    What an ugly f$cking phone…

  • Booboolala2000

    On a side note. I wonder how much HTC has to pay MS for each license of WP7?

  • Oye Consolte!

    T-Mobile? Yuk!

    • Frank Castle

      then why comment? And have you SEEN your avatar pic? Troll.

  • https://me.yahoo.com/a/zM29cUFkh.daFXOuvOeZBD2pxccV2uAUY5MaKoc-#50f84 Mike

    Jesus I HATE the off-centered home screen. What a huge waste of space!

  • Elektra

    Their explanation is acceptable. But if it was Apple, it is not :-)

  • Elektra

    I wonder what Consumer Reports thinks of this one.

  • serpentor

    Why do bloggers continue to obfuscate what iPhone 4′s real issue was? What was new and magical about ip4 was you could touch it in one place and kill the signal.

    Get it straight.

  • Anonymous

    In defense of HTC, I was on T-Mo since their Voicestream days until 11/09 and the T-Mo signal works if you stand in one spot with two bars of signal then one step to the side and the signal disappears. And this phenomenon was not an isolated occurrence. I could do this all over the city I live in.

    It may not be the phone it may be the network.

    • Frank Castle

      Here’s an idea… how about judging it based on the # of actual dropped calls and actual number of times it switched from 3G to EDGE data rather than how many bars a graphic on your phone is showing? I don’t care if the bars go from 0 to 11, I have no dropped calls on Tmo, EVER, and that’s all that matters.

      • Anonymous

        Well congratulations, you live in one of the few area where T-Mo has decent signal and apparently you never travel out of that zone. For the rest of America, we do move around and we can find the edges of T-Mo’s signal zones with no problems. They have a small network.

        I was merely pointing out that for some reason you have plenty of signal right at the very edge of T-Mo’s cell towers’ zones. But take one step farther away and it is dead. I don’t find that with the other carriers.

        I have always traveled around the Metro area I live in and can find the end of signal for T-Mo, Sprint, and at&t. The only one I’ve never found the end of signal zone for is Verizon but I need to be able to talk on my phone and access it’s many features at the same time. (And yes I have tried them all.)

        I’m not interested in the technical specs of phones switching from 3G to Edge. Or in other people having issues with dropped calls, that’s a different problem than travelling out of the signal’s coverage area. That has to do with networks reaching capacity. I’m interested in my own real world experiences with phones and carriers.

        Just saying it may not be the phone, it may be T-Mo’s network.

  • Anonymous

    Whoa! I can’t believe HTC blame on tmobile network issues instead of handsets. I Have HD2 and HD7. I have ZERO problem with HD2 for six months. till I got HD7, but has some issues and dead grip. I believe the problem is handset and OS7, not tmobile network.

  • http://twitter.com/j_nathaniel Jason

    Hmm…I am not noticing any signal attenuation when holding my HD7. I am still new to the phone but it has been pretty reliable. I do wish that the GPS reception was better…it takes forever to grab a signal whereas my Vibrant takes only a few seconds.

  • Seankir79

    Thank you serpentor!! Apple spun it into this death grip thing. It was one finger….one tip of one finger that made the iPhone lose signal. I worked at at&t and we did this all day. Yes phones may lose signal if you squeeze the shit out of them but the iphone did it with the placement of the tip of your finger. Please anyone name a phone that loses signal with the tip of your finger. Phones that lose signal by squeezing them, maybe. Phones that lose signal with the tip of your finger…..only one. Please enough of the death grip thing.

  • http://www.facebook.com/people/Sean-Kyte/536930516 Sean Kyte

    My wife has this phone, she can’t even touch it with more than 3 fingers before it gives.
    In an area of perfect signal it will remain at one bar…. and this whole time I thought it was windows (shrugs shoulders).

  • http://twitter.com/StephenKJohnson Stephen Johnson

    Well I definitely have this issue and I’m hoping it’s as simple as switching out handsets. Problem is, I live in Canada and ‘switching out’ involves the drama of going back across the border. Maybe I’ll just wait until 30 days are up and deal with HTC… That way they can also deal with the loose volume button and squeaky rear bottom cover I have.

    Don’t get me wrong though, as I do love the phone!

  • Anonymous

    I’ll say it again, the iPhone 4 suffers from a DEATH TOUCH not a death GRIP. all phones lose some signal when you grip them tightly, completely covering the antenna. the iphone 4 was unique in that its design *exposed* the gap between the 3g and wireless antennas. on some iphone 4′s it is possible to disrupt the signal by covering that gap with a finger–not a grip, but one finger

  • http://www.facebook.com/peterf Peter Fares

    It’s really too bad that the Desire Z has it’s antenna in the rear bottom end of the phone, the exact part you use to hold the phone when typing on the keyboard. That along with the lack of a front camera are my only gripes with the phone.

  • Obj_me

    Damn WP7 is horrid looking! That has to be the ugliest home screen ever not to mention an enormous waste of space!

    • Frank Castle

      ugly, waste of space…. Wait, you talking about the phone or your comment?

    • http://twitter.com/scarpi21 scarpi21

      You’re nuts. It’s the best home screen out there. It makes the iPhone look like a kids toy.

      WP7 is a phone for adults, not hipsters with a bunch of stupid beer apps.

  • Bbrown007

    At least HTC isn’t blaming other phone manufacturers like YOU KNOW WHO. They’re not saying “hey, the other guys do it too, so don’t blame just me, I’m not the the only one” like a 5yr old kid would do.

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