Rogers comments on Competition Bureau fine, will ‘vigorously defend’ its statements

By on Nov 22, 2010 at 10:30 PM
General November 22, 2010

Last week, we told you about Canada’s Competition Bureau slapping Rogers Wireless with a $10 million fine for inaccurate statements it made while advertising for its pre-paid wireless arm chatr. Unsurprisingly, the folks at Rogers have released a retaliatory statement vowing to “vigorously defend” itself and its statements in court:

Rogers Communications commented today on the actions of the Competition Bureau regarding chatr wireless. “We’re surprised by the actions of the Competition Bureau,” said Ken Engelhart, Senior Vice President of Regulatory, Rogers Communications. “We have extensive, independent third party testing to validate our claims and we stand by our advertising. We will vigorously defend this action in court.”

“We’ve completed extensive testing in coverage areas across the country and there’s no question that the testing validates the advertising in market,” said Todd Stone, President & CEO, Score Technologies.

Score Technologies is an independent third party organization that specializes in network testing for leading wireless carriers across North America.

We’ll keep you updated on any additional developments that come out of Canada.

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15 Comments

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  • Pggg

    What testing???? Please tell me. I’ve been so annoyed with the Rogers network it’s not even funny!

    • Pggg

      Every month I pay a bill to the cent…. And when a bill is late Rogers is on the phone like vultures! But when there network or data is sown or slow as a** downtown Toronto… There sorry. Nothing they can do. IDIOTS!!!!

    • sirpaul

      They may be robbers, but I can’t complain of their cell service. Good coverage and I don’t drop calls or lose connection often. I lost connection once for a few minutes because I was 2 levels down in a lecture hall, but that’s it. In Canada they are all robbers, so better robbers with good network than with bad.

  • gordunramsie

    The big 3 in canada are a total joke. Rogers gouges everyone, their billing in incorrect every time, and their customer service agents are the worst ever. Nobody knows anything.

    Canadians just like to bend over, take it, and shut up. The Big 3 know it.

    WAKE UP, CANADA! YOU DONKEY!

    • sirpaul

      I agree with you, but what can we do? It’s not like we have much choice. They are all bad. Bargaining for better plans by threatening to switch carriers sometimes works, but usually they give you more of something, then take away something else (ie give you extra 200 minutes but take away unlimited text).

  • http://twitter.com/jay_sim Jason Sim

    how do you defend yourself when you’re arguing on behalf of statements that involve lies you made about other carriers

    • Marco

      Have you seen how many towers Wind has in comparison to Rogers, Bell or Telus? Almost half. Which means not as good service or reception… My friend had Rogers and went to Wind. After several dropped calls and bad reception coverage, he went back to Rogers. I laughed at him because I told him he was making a mistake when he first told me of his plans to switch. I stand corrected to this day.

  • Marco

    If you don’t like Rogers… try AT&T!

    Rogers is not bad at all. I use it and the service is good.

    Actually… I am happy with the service – reception and data… Unlike those south of the border who can’t even use the cellphone without microcells!

    Enough said.

    • Marco

      Also, all 3 big players use HSPA+ (up to 21 MBPS) in Canada and in the USA, AT&T uses the dated 7.2 MBPS or less in some areas…

      People, you pay for what you get!

      • mangenius

        42mbps for Bell!

  • JohNB

    I was on Rogers for 5 years (damn new phone commitments) and after those 5 years, I am absolutely disgusted with that company. They have screwed up my account numerous times, and being in different parts of Canada on their network is a terrible experience.

    I have since moved to South Korea to teach English, and Rogers and the other Canadian carriers should take note. I have yet to lose a connection, even while hiking on the east side of the country. My bill is about 70% cheaper per month as well.

    I will never ever use Rogers again, and will do my best to talk all friends out of using their services.

  • Kane

    First it was the “most reliable network”, judge said NO. Now it’s the “less dropped calls”, competition bureau says NO, too. Seems to be Rogers is being run by a bunch of bullies who have no regard for the laws.

  • Phuzzykiller

    It’s just such a shame that a company that was brought into existence by a truly great and wonderful man, has become one of the most hated companies in Canada, notorious for business practices that would have most companies losing clients. Mind you…. it’s even worse that people just blindly accept what companies like Rogers tell them……

    • Dara

      It’s not like there was a big change when Ted left the building. I would bet that it’s still mostly his policies.

  • the mechanic

    … $10 million??? for what? did rogers cause a fatal food poisoning outbreak? did rogers perpetrate a devastating oil spill? $10 million for doing nothing more than boasting about how good its product is in advertising material? holy smokes! since when is that illegal? the crooked federal government of canada really is shot to hell …

    … this malicious prosecution was brought not by unsatisfied rogers customers but by the lawless canadian government which is being used by two of rogers’ competitors to unfairly attack the company with hateful litigation. in actual fact, the CUSTOMERS of rogers are COMPLETELY SATISFIED with the product rogers is selling …

    … and why has the corrupt canadian government agreed to assist two of rogers’ rivals by undertaking a malicious prosecution against the beloved canadian institution? the reason is because the bankrupt stephen harper government is so flat broke it will go to any extreme to find easy cash, including by laying false charges against wealthy companies like this fabricated charge against rogers communications …

    … on the positive side, at least the filthy canadian government is taking rogers to court as opposed to unilaterally declaring the company guilty and then issuing an outrageous fine that can’t be opposed. there is no question in anyone’s mind that when this matter is challenged in court it will be tossed out, just like the stephen harper government should be tossed out …

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