SquareTrade: Apple, Motorola, HTC make most reliable smartphones

im confused… the phone with a know hardware flaw (on every phone) got the best rating?

I have had less problems with my HTC phone then any other phone I have owned

My Iphone 3G went back 3 or 4 times. My Moto Droid went back 2 or 3 times. My Droid X, I’m still on the original.

I’d say the numbers are about right. I’d expect Apple to have minimal problems when there are only 2 designs of the phone currently being sold.

Besides, with all the features the Iphone lacks… ah, hell, I just had to throw that one in there to rile some people up.

How can you possibly factor accidents into reliability, unless I read it wrong these rates are a combo of malfunctions and accidents. I’m not interested in the user’s reliability, just the phones. Worthless report.

The fact that Square Trade doesn’t give Nokia its own category, and Palm, is enough to know this entire analysis is completed and utter bullshit.

In the last 10 years I have owned 4 Nokia’s and 4 HTC handsets… not a single one with ‘failures’, software or hardware wise. I call shenanigans on this.

Hell, I even had a Nokia that I purposefully tried to destroy and it still worked.

Makes sense that Apple’s malfunction less:

1) closed system means the software is designed w/ the hardware

2) the feature set is so much smaller that less can foul up

So it seems that you’re comparing one iPhone model…i.e. 3GS against ALL BlackBerries. Statistics fail. You’re comparing apples with oranges. C’mon BGR, what is this nonsense?

And you’re giving the iPhone 4 a projected value? Where do you get this information from? I think you just threw some numbers in the air and just waited to see where they landed.

BlackBerrys have come a long way…side wheel to trackball to trackpad. Compare a “trackpad” Bold 9700 to the iPhone 3GS or iPhone 4 and see how many failure rates you get.

My trust in this once wonderful website has died….Goodbye BGR…..Goodbye…

Motorola’s are the only phones I’ll buy because I’ve found them to be by far of the best reception and build quality, so I totally agree with that statement. However, I disagree with the iPhone 4′s numbers. Technically, 100% of iPhone 4′s are malfunctioning as their antennas don’t work properly, but potato-potato…that doesn’t really work with typing I guess.

I wonder if this study took into consideration Iphone 4 returns cause antenna not working? I bet not!

I’ve managed the cellular phones and all related troubles for our company for over 3 yrs now…and I can promise you this article is WRONG, judging from my experience (which is mostly with AT&T models, some Verizon, some Sprint). Blackberry is by far the most reliable, durable and dummy-proof phone yet (for us) – when you combine all three aspects. While Apple is centered around being simple, it seems the easiest to malfunction from user error and corrupt contacts, complete loss of data, etc issues. iPhone does not usually withstand the first drop, from 1.5 feet, ANY iPhone, 2G, 3G, 3GS, 4 whereas some of my users have been carting around the same BB for over 2 yrs and when they finally come in for an upgrade, its missing CHUNKS from all the drops, yet still kicking strong. I love them for this reason. The remote functions via the BES are nice also, from a support standpoint. HTC is between the two. I love the UI on HTC usually, totally dig Android, but they don’t withstand much wear and tear…for one who is careful with their phone, though, and mediocre savvy, the Aria is a great phone.

I would love to have been in the lab and seen where these guys pulled their numbers from. From my experience with these manufacturers over the past 3yrs, I’m thinking they came outta thin air or someone’s pocket book was lined phatly to say such. It would be interesting to see which models were tested versus a slanted report of iPhone 4, iPhone 3GS, ALL Motorola, ALL HTC, ALL Blackberry. Whatever Square. Only the “sheeple” will buy this load of hogwash!

스마트폰 고장율이 1년내 4%에다가 사고로 인한 고장율까지 하면.. 스마트폰 보험 가입은 필수 겠네요

I work for a phone company and have had first hand exposure to returns and repairs for all of these (except Motorola, as nobody in the UK really stocks them). I can tell you now that we get more BBs and Nokias back for repair than anything else. We are unlikely to see any android devices but we tend to get a lot of insurance claims for ALL variants of iPhone generally because of smashed screens. I would therefore say that overall reliability including build quality issues, the list would be like this – 1 being the worst:

1. Nokia
2. BB
3. iPhone
4. Android devices

If you read more into the report there was this interesting note:

“SquareTrade said it is noteworthy to compare the findings to their last analysis, which was done in November 2008. At that time, Blackberry had a first-year malfunction rate of 11.9% and iPhones had a 5.6% rate. “This means that both Blackberry and iPhone malfunction rates have dropped by half or more in two years, a pretty impressive feat,” the SquareTrade report said. Since contemporary smartphones have been around since about 2006, the “dramatic improvement in reliability” indicates manufacturers have figured out how to fix the hardware problems that earlier smartphone technologies experienced, the company said.”