Apple tops J.D. Power's smartphone satisfaction survey, Nokia bringing up the rear

By on Sep 23, 2010 at 6:25 PM
General September 23, 2010

According to a recent J.D. Power and Associates survey of smartphone users, Apple, for the fourth consecutive time, ranks highest in customer satisfaction. The smartphone survey uses the following weighted categories to calculate a winner: operation (26%), operating system (24%), physical design (23%), features (19%), and battery function (8%). Apple ended up with a score of 800 out of a possible 1,000. Following hot on the heels of the iPhone maker was Motorola (791) and HTC (781). J.D. Power reports that the average score for a smartphone was 764; unsurprisingly, Nokia was ranked last in U.S. smartphone satisfaction with a score of 711. Other smartphone notables include, Research In Motion (737), Samsung (735), and Palm (726). In Samsung’s defense, the study was conducted from January of 2010 to June of 2010, before the company had the Galaxy S a serious smartphone in the market. Hit the read link for the full report.

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  • Faalkor

    Two American companies leading the way!

    • Le Chuck

      … in america, who would have thought this.

  • MacMan

    What else is new ? iPhone rocks.

  • wanderer

    Android is actually popular between the 18-25 age group from what I’ve observed. Its a great OS and certainly an alternative to iOS. I love Apple products, but I’d hate to have them monopolize anything. Its always good to have a choice. I just don’t think the OS is as polished as the iOS and the iphone still has the best touchscreen. They are putting android in just every other phone, so it won’t be surprising to see them surpass the iOS. Now they could certainly have JD Power survey on which phone OS is the most satisfactory to consumers.

    • Tony D

      I’ve owned ios (1 & 3GS) and android (2.2) and I prefer android. iOS is probably more intuitive (maybe that’s why it may skew older folks, soccer moms and tech tards), but android is much more flexible in getting the phone to look and do what you want. The google features/app integration is very good. I am also happy to get away from itunes. And I’m an old geezer (40+).
      The iphone4 does have a nice display, but I find the screen size way too small. (Yes, that’s what she said).

  • wanderer

    @TONY, make sure you have your caller ID says “calling from my Iphone4″ so the fandroids won’t disregard it like everything else positive bout’ the iphone….lol.

    Posted from BGR Mobile (iPhone).

  • notmissy

    @Missy,

    yeah, u sound pretty stupid

    Posted from BGR Mobile (iPhone).

  • Dogfather

    This is something the fanboys wont like to read…..and Slow-rizon too……!!!!!

  • iDENYtheTRUTH

    Hmmm. That graph isn’t misleading at all. So where’s the rest of it? You know, the part that goes from 0-600 so that it’s clear that the difference between the lowest and highest ranking is only a difference of 11%. Or… you could just keep this because OMG Apple has 150% more stars than Nokia. Do the stars mean anything? How does 5 stars out of 5 translate to 80%? How does 2 stars out of 5 translate to 71.1%? Do these numbers mean anything? I’m an Apple fan but this graph is bullshit, plain and simple. This is the kind of number fudging I only expect around election time. Oh wait. It’s nearly November. Nevermind, keep up the honest work.

  • Terry

    26% is based off of operation yet the iphone won? If samsung was based solely on their galaxy s series they would have scored a lot higher. people are going to be misled by this report. Samsung has the crappy moment and the intercept really pulling that score down.along with their windows mobile phones. I don’t understand how we get more iphone 4 returns than any other smartphones and consumer reports won’t recommend it yet jd gives it its highest score. You can tell someone somewhere isn’t or is getting paid off. Jd is probably getting paid off seeing consumer reports is a consumer rating.

    • Google Fanboy (aka Apple Hater)

      Terry you are RIGHT! Any survey WE Google Fanboy (aka Apple Hater) people don’t like the result of we know it’s BIASED and someone paid them off. IF it’s good for us, we know it’s LEGIT! You tell ‘em Terry! We know best!

  • myownfan

    @Mr.Bill,

    thank u for starting out with the obvious and ending it in crazy. u obviously care with such a long winded comment

    Posted from BGR Mobile (iPhone).

  • joshd4

    @Mr.Bill,
    STFU
    dillweed

    Posted from BGR Mobile (iPhone).

  • slammer

    @Wanderer,

    I too notice this age group with Android devices. However, most don’t even realize it is a Android powered phone. They simply bought due to liking the phone. To them, it is either an iPhone or a non-iPhone. In doing service work at many colleges, it is amazing the predominance of Apple devices with students. Even if I receive minuses for posting my opinion, the fact is, this is the exact age group that keeps the movement going while surrounded by this movement.

    I was doing work at a Starbucks on a campus the other day and one of the Baristas had an iPhone4 in her possession. I asked her how she liked it. She said she loves her phone. I asked what she thought of the difference between ios and android? First she said she didn’t know what either one of those were, then changed her answer quickly by saying “Oh I know what you mean. I don’t like Verizon so I wasn’t into the Droid”.

  • http://www.gravatar.com/avatar/46b144493f914971e4a18fb570d7321a?s=80 Hold up wait! My EVO has built-in superpowers

    this is bull crap considering all of the issues the iphone has

    • Ernie

      Issues? Maybe ONE issue that all the fandroids were screaming about and yet, the iPhone owners didn’t feel. ONE issue! That’s it! And it’s gone.

      I have a Droid X and an iPhone 4 and though I do like a lot of things about Froyo, which THANKFULLY the morons at Moto finally released, it still behind iOS in a LOT of areas!

  • 2010

    @slammer,

    I agree with you. The youth powers commercial economy. I am college student and I own apple devices, not because I am a FAN, but because the direction I have chosen as a career Apple makes the best hard/software. People are ignorant, they want what’s easy and affordable, so few will take the time out to review OS’ and software.

    Posted from BGR Mobile (iPhone).

  • laughingatyou

    @Google Fanboy (aka Apple Hater),

    ha.. u guys always go on a rant..

    Posted from BGR Mobile (iPhone).

  • Apple Fanboy

    Once again, Apple and Steve Jobs gives the smartphone industry one big foggy goggle.

    Sent from my 7 inch IPad

  • http://www.symbian-freak.com christexaport

    Its pretty misleading, since the US consumer can only buy a limited group of Nokia smartphones, and the ones available are the carrier based crippled ones that no one would ever want.

  • notaFAN

    @Apple Fanboy,

    don’t u wish ur penis was half that size.

    Posted from BGR Mobile (iPhone).

  • Ben

    This shows that Apple is the best, at least when it comes down to what “people think”. Enjoy the precision and usefulness. BTW – if you review some of the other J.D. Power winners in other categories, you might start to see their endorsements as insults.

  • Max

    Annnnnd there’s RIM, barely above Samsung. I guess you Blackberry BOZOS don’t care too much for your Members Only phone, do you? Care for a side of parachute pants with that Blackberry?

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