AT&T statement: software defect is the upload bottleneck, fix in the works

By on Jul 7, 2010 at 12:16 PM
mobile July 7, 2010

ATT 3G Tests NY,NY

AT&T has officially released a statement about why some users have been experiencing sub-par (and we do mean sub-par) upload speeds over the past several days. The statement reads:

“AT&T and Alcatel-Lucent jointly identified a software defect — triggered under certain conditions – that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable wireless devices in markets with Alcatel-Lucent equipment. This impacts less than two percent of our wireless customer base. While Alcatel-Lucent develops the appropriate software fix, we are providing normal 3G uplink speeds and consistent performance for affected customers with HSUPA-capable devices.”

So there you have it, a software issue. Let us know your thoughts on the matter in the comments.

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47 Comments

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  • CamJK

    Does anyone know which markets are using Alcatel-Lucent equipment?

  • Crack it

    Surprised There aren’t many Verison Trolls Here Has the trolling stopped

    On a related Note, good speeds In Orlando,FL

  • dirtypirate

    Nice cover up and finger pointing practice they have here. Anyone else see the statement they made on facebook aimed to jab at BGR for discussing the “network throttling”. Come on ATT, get with the program.

  • Tim

    well this fix better be soon because as soon as this problem happened the coverage went to shit where i live, i had never seen less then 5 bars of 3G since i got my iPhone when it first came out and ever since this problem i have had the worst service, only 1 bar of edge wont hold a 3G signal and even drops to GPRS service, thank god for wifi

  • HBG

    The problem is spreading. Until today I had blazing download (up to 5MB/s) and upload speeds (1.2MB/s). Now, today, the downloads are around 1.2 MB/s and the uploads 25 kbps.

  • http://alghienkad06.student.ipb.ac.id/ thea

    Nice cover up

  • Gramps

    No updates on the fix? 3gs borders on unusable.

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