Apple nixes 10% restocking fee on iPhone 4 returns

By on Jul 2, 2010 at 4:57 PM
Breaking July 2, 2010

iphone-4-low-signal

Computerworld is reporting that Apple has temporarily suspend their standard 10% restocking fee for returns of the iPhone 4. Computerworld writes:

An AppleCare support representative who gave her name as “Erica” confirmed that the restocking fee had been ditched. The restocking fee is also central to at least one of several lawsuits that consumers have filed this week against Apple, alleging that the company shipped defective iPhone 4s to customers.

Comptuerworld’s report comes hours after Apple released a statement about the iPhone 4′s reception issue. The article writes: “iPhone owners can return their phones to any Apple retail store or to the company’s online store for a full refund within 30 days of their purchase. For online customers, the 30-day calendar starts flipping when the iPhone is shipped, not when they receive it.” And the hits keep on a comin’.

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81 Comments

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  • Brad

    Just like fucking a girl is beyond your level of comprehension.

    • Magical Glass Sandwich FTMFL

      I guess this is in response to my comment above, even though you failed to use the Reply button?

      Well played, sir.

      • Brad

        I had the mobile phone version of the site that does not have a reply button. But you wouldn’t know that because you probably don’t even own a smartphone. You just like to talk shit about them.

      • Magical Glass Sandwich FTMFL

        This is true, I barely own a smartphone. I’m sadly a Touch Pro2 owner, although come December I hope to snag myself a Gingerbread Android phone on Sprint or Verizon.

        Between me and you, of all the various posters on here I try to keep things light and breezy. In light of that, it’s strange that you decide to pick on me.

      • Brad

        Actually that would be the fault of the mobile version also since I could not see you were replying to someone else comment I thought you were replying to mine. My bad.

      • Magical Glass Sandwich FTMFL

        Ah, all good my friend. It was a reply to someone else. Have a good holiday weekend.

  • I Heart Apple

    Wow! How nice of Jobs to waive the restocking fee on a defective phone. Steve should still collect the fees, he will need it for the class action lawsuits. Jobs and his poor health need to be shown the pasture.

  • hype22

    the 30 days start when the phone is shipped ,maybe they should invest in software that actually confirms when the item was delivered and then start the clock…..wow it nevr stops with these guys …anyone for the new flavor of lemonade…… sour grapes

  • FriarNurgle

    Wanna bet Refurbs will only be 10 to 20 bucks off. Demand will be high till fall.

  • Joe

    it’s the least they could do

  • Nico

    Do the iSheep finally admit that their great leader and the iPhone may not be so perfect? That the iPhone is not the greatest thing on earth? Quit drinking the Apple Kool Aid!

    • crzysheeit

      Nope, one of my DBag coworkers has one up his butt everytime i walk into a conference room he’s sitting in.

  • MicroNix

    The pressure of Android is making Apple crack. They can no longer take a year to produce a new phone that now features cut and paste and 3G as one of its top values. Now that they have to keep up with competition, it is clear that Google can dish out innovation quickly and Apple, well, they’re still working on the basics like antennas.

  • Wireless Worker

    This is the first time I write something on BGR but I just had to. It is your own stupid fanatic fault to purchase and wait for hours for a phone that you have never laid your hands on, read any hands on reviews, and then wait for hours just to show off to people that you have the device one month before the rest of the country owns one. You are so lame and vain, you should be charged a larger restocking fee for being an idiot for waiting. Haven’t you learned anything about electronics and first batches of models like for example Sony Playstation 2 10 years ago around Christmas time the first batch was a terrible batch with faulty DVD rom drives and then Sony quickly released the second batch with a different model number, in fact the original fat PS2 had like 7 different model numbers each time with different hardware inside. Another example is the Xbox 360 with first batch overheating and red rings galore. Anyway going off course here, but before you purchase anything next time read a review, read a blog, talk to a human and ask for opinions about the product. You thought you would be the center of attention with your new iPhone 4 and now your a laughing stock. I’m sure many people are just fine and excited about their purchase, but if your complaining about it then it’s on you for being so full of yourself. I’m sure the next batches of this phone in a couple of months are going to be revamped inside and perform better than the I waited for 5 hours just to be cool device your complaining about now. The jokes on you, okay I’ll stop now, but I really do hate you fanatics and stop calling the stores asking if ‘do you have any iPhones in stock’ but the even more idiot question is ‘do you know of any other location that may have some in stock’, WOW, NO you clueless **** sold out within hours of arriving, no store has it

  • tampa Geek

    There is NEVER been a restocking fee for the iPhone 4. You have always has 30 days per your receipt. When a restocking fee is applicable Apple clearly spells it out on the receipt. Those lawyers need to check before they speak, as well as the author of this blog.

    • ibcop

      AT&T does impose an restocing fee on the Iphone. The only exceptions are if the restocking fee is “prohibited” or if you bought the Iphone at full price and without contract.

      Read:

      http://www.wireless.att.com/cell-phone-service/legal/return-policy.jsp

      • ibcop

        This is AT&T’s return policy – if you purchased at an Apple store or on-line through Apple, then maybe there isn’t a restocking fee.

        And Since Apple has supposedly recinded the restocking fee, not sure if AT&T knows about it.

      • tampa Geek

        Absolutely, AT&T has always had a restocking fee as well as Best Buy for the Apple iPhone 4. Apple Store Retail and Online has not EVER. It is up to the retailer, not up to the manufacturers to make policy on their sales and return practices. I do not work for nor endorse Apple no more than any other multinational company but the duty of the journalist is in the reporting of factual and verified information.

  • chris

    Man, when it rains it pours for poor ol’ apple.

    Posted from BGR Mobile (iPhone).

  • lucia
  • http://alghienkad06.student.ipb.ac.id/ thea

    the least they could do

  • Tony McGrath

    I returned my iPhone 4 two weeks ago to the Best Buy store I bought it from in Hollywood. My problem was the ‘deathgrip’ it was just general phone reception. My old iPhone 3G worked fine in my apartment, but the iPhone barely worked there at all – and was lousy in most other places too. The iPhone 4 cost me about $260 ($199+$60 in sales tax on the full price of the phone). When I took it back, I was refunded $199 and charged a $60 restocking fee from Best Buy. I was kind of shocked at that after Steve Jobs’ announcement. I don’t think Best Buy should have to pay out, but Apple should be reimbursing them and I shouldn’t have been charged the restocking fee.

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