Apple iPhone 4 and 3G go under the microscope

With all due respect, when someone who (i) uses a device the way the vast majority of people would use it and (ii) has a legitimate complaint about a design flaw gets the following response from a company:

“Hey, don’t use it that way”

-or-

“Hey, I know you’ve made almost a $2000 commitment to my company and AT&T by purchasing this device, but we want to further pad our bottom line by making you purchase more accessories to make our device function the way it should”

Well, you deserve about all the hate you’re going to get. It recalls to mind that old joke where the patient tells the doctor, “it hurts when I touch here” and the doctor responds “well, don’t touch there.”

Would you be happy with that “diagnosis”?? No. Of course not. It’s utter horseshit. I mean, seriously… just, please, stop pretending this is irrational, brand-related hate and realize it’s real people having real problems because of a @#$%-ty design. It doesn’t whether design flaw manifests itself in every unit. It’s happened enough that the entire @#$%’ing web is ablaze with. What type of piss poor defense, if, indeed, it is a defense at all is this from iPhone users (and even more damningly, from Apple)?

Agreed. I got mine yesterday too, it works perfectly. The screen is so sharp, especially when reading smaller text. It’s amazing, and BGR isn’t biased to say so. Look at the video summary of Droid X… They love it, and used the 4 to shoot it, and will use the Droid to shoot the iPhone video. Seems to me that BG is just accurate, not biased…

I think what you meant to say is that the “antenna issue isn’t a big deal [_to you_]“, because you one of the fortunate ones not having the problem. The better and more applicable question is this: if you were having that problem (and some people very clearly are), would you be satisfied with a response from Apple instructing you that your device, to function properly, requires that you handle/hold it in a certain way?

And, frankly, the Evo screen peeling off was a big deal just as this issue for the iPhone is. I have an android phone. How incredibly selfish it would be of me, if I had bought an Evo that didn’t have the problem, to merely say, “it isn’t an issue” because I was one of the lucky ones to get a unit without that particular defect. Self-centered much?

Look, I’m happy you (and Will) got a unit that wasn’t defective. And, generally, I think and hope that most people don’t want others to be excited about a product just to have those hopes dashed by a critical design flaw prevalent in some of the produced units. But don’t undermine everyone who did get a defective unit by artificially downplaying the justifiable angst they have. You’re just contributing to the problem by describing their plight as “bitching.” This is Apple’s @#$% up. Now, they need to step up and fix it for those having a real and demonstrable problem.