Rogers recalls the Novatel MiFi 237

By on May 5, 2010 at 4:36 PM
Hardware May 5, 2010

rogers-mifi

Following Bell’s lead, Canada’s Rogers Wireless has issued a recall notice for the Novatel Wireless MiFi 2372 Rocket mobile hotspot on account of its faulty battery. Novatel will be sending Rogers MiFi owners a pre-addressed and pre-paid envelope so they can send in their device to have it replaced. According to Rogers, Novatel will have the MiFi back in the customers hands within 7 to 10 business days of receiving the device. It doesn’t look like Rogers will be giving their customers a Rocket stick to make up for the temporary loss of mobile data, although credits will be given for the time the MiFi is out of action. Anyone with questions or comments is asked to call 1-866-511-5311.

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  • http://www.facebook.com/Drummer85 Creamy Tuna Casserole

    Boy, BGR, you’re sure do lag behind when it comes to reporting. I can’t count how many BGR articles have been posted, where Engadget has you beat by a day.

  • Bla1ze

    Not everyone reads Engadget..or for that matter cares to. Aside from that, anyone who caught the Bell recall should have seen this coming anyways.

    Glad I didn’t buy a MiFi now, will hold off till new stock arrives.

  • http://www.novatelwireless.com Kevin Thornton

    Hi Michael,

    This is Kevin Thornton with the Novatel Wireless team, below is the official statement from Novatel Wireless regarding the Bell MiFi 2372:

    Novatel Wireless’ top priorities are to serve our customers and end-consumers and to provide for the safe use of our products. There have been two incidents of battery overheating issues reported from Bell and Virgin Mobile Canada. While we can’t comment on specific consumer incidents, it has been reported that some customers have had difficulties opening the battery door, possibly due to a swollen battery, thus utilizing sharp objects or excessive force to open it. While doing this, customers can inadvertently puncture the battery when trying to remove it and this can cause the battery to overheat. To reduce the probability of user-induced damage to the battery, we have redesigned the battery door to make it easier to open.

Any product or battery issue is considered a matter of utmost importance for Novatel Wireless. As a preventive measure, the Company is conducting an exchange program for Bell and Virgin Mobile Canada customers to replace the MiFi 2372 battery and battery door. As a proactive measure, we have been shipping all new MiFi 2352 units with the new battery door.

The MiFi 2200 — addressing the CDMA market — represents the vast majority of the MiFi units sold to date.  The MiFi 2200 has different design features and components; hence, it is not affected.

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